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14 cooling off period on EE

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I had a mobile phone contract with EE which was coming to an end (finished in August).



I received a call from them last telling me I can upgrade and the offered me some deals so I though, why not and singed up to a new 24 month contract.



since then it's been a nightmare.

My phone arrived a week after it was promised and to make matters worse they didn't activate my sim, and are still to do so meaning I'm not uncontactable through my old number.


Due to the poor service I've received since agreeing the deal I would like to cancel,

I'm still within the 14 day cooling off period so don't think it will be a problem.



My question is when I do so will they charge me an early termination fee for my old deal which still had a few months left?


Thanks in advance.

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We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service


If you want advice on your Topic please PM me a link to your thread

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Whatever you do, if you do it on the phone then record the call. If not, you'll be sorry.


But you've been here since 2008 so you know that don't you?

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If you read the T&C's carefully, then you should find that they have broken their own T&C's by failing to provide you with a service.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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