Jump to content

  • Tweets

  • Posts

    • @BazzaS No..  Just that I like to make new ideas work, but have yet to get good at making money out of them! The ideas have worked, and I am now on my sixth startup. I didn't consider contract law in the past though. I have learned my lesson!
    • thanks EB, for clear and concise advise. should i send it by recorded delivery to ensure receipt. i have been hovering about a little, pondering over the situation
    • What is that? Does it have a DSM-5 (or ICD-11) coding?
    • I have tried to track down a site manger but it appears the site has been sold again - London and Cambridge properties.  I have spoken to a local councillor Tony Robertson, he advised that the council are responsible for the CCTV cameras, and to contact the council switchboard. I have rang the switchboard and  spoke to a general operator who advised me to write in requesting the information. I will advise when I receive a reply. Of the three people that drive the car, there are two main drivers no-one has seen a ticket put on the car at any time.
    • @Pierre GA - The jargon behind DD 'guarantees' is, to my mind, mostly marketing. Direct Debits only serve to profit banks. The consumer does not benefit at all. It is far better to pay, via instant transfer from modern digital banks, than by an outdated Direct Debit scheme. Just think for a second.. Does one really want to hand over one's (in my case 'dubious') financial wealth to a third party computer? I would far rather transact and settle my bills myself; I think I should proffer the term 'Financial Zen.'  
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies

Swift Advances, Excessive charges complaint.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 330 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Just a brief outline regarding my experience dealing with Swift Advances regarding a excessive charges complaint of which involved Fos.

2005 I took out a regulated loan for £10000 to be paid over 5 years..


Regular monthly payments were made inline with the agreed amount, sometimes a day or so late. This triggers charges on the account of which also incur the same interest rate as the loan.


as you can see the charges are relentless.

Late 2008 i was in severe financial difficulty as i was elf employed my business was struggling. Realising the depth of debt especially with Swift following a redemption figure request i conceded that there was noway i was going to be able to repay this debt with the spiralling charges being added to the account.


2009 i lost my family home to Swift as i foolishly at the time gave up and did not fight my case in court and just assumed that no matter what i did they would take it anyway.


2012 Following media report about ppi scandal i started to look into the Swift charges and noticed i had ppi added, as i was self employed the ppi was invalid and i successfully reclaimed ppi from FSCS as the original broker had gone bust.


Then i started looking more closer to the charges added to my account following a SAR request to Swift.


Firstly i filed a complaint regarding excessive charges added to the account with Swift of which they dismissed with a Final response so i took my complaint to FOS.


After a lengthy battle it was deemed that Swift acted appropriately in managing the account "I have not seen evidence to show that swift was not transparent about the charges or that you have been treated unfairly" is whats stated from FOS in their summing up letter.


However as Swift had changed the amount they charge for some of the admin costs they agreed to refund the difference so i received a cheque for approx £900 in 2013.


So it seems that despite all the complaining we do not even FOS agree that how Swift conduct their business is unlawful or done in a manner where the consumer is set to fail from the outset.


For anyone wishing to know what the letter codes mean then here is an attached document.


Im not sure the pdf file loaded properly in previous post.


Edited by dx100uk
PDF merged to one file - dx

Share this post

Link to post
Share on other sites

In light of a recent court case would it be worth my while in submitting another complaint regarding the unfair and excessive charges?

Share this post

Link to post
Share on other sites

Most definitely. No problem with repeating yourself to Swift as they hope you will go away and not challenge them.

Share this post

Link to post
Share on other sites

Would FOS look at the complaint again as it would defiantly end up on their desk as we know what the response of Swift would be?

Share this post

Link to post
Share on other sites

do not put your faith in the FOS they are useless in my opinion.


I complained to them in Feb 2012 about a £3500 loan taken out with Swift in 2007 that was due to end after 5 years,


however after what I thought was the 60th and final payment Swift said we still owed them £4 k due to charges.


The FOS investigated on our behalf and I purposely asked them that while they were investigating Swift would not be adding more interest or charges, they stated ''It is highly unlikely Swift will add more charges to this account while we are investigating this complaint''.


Well guess what they were totally wrong and to add salt to the wound


they took 18 months !!!! investigating my case, during this time Swift were adding £80 a month to my account.


They didn't think Swift's charges were unfair and they had added another £1500 to my account balance in the 18 month period.


If that wasn't enough they then ''lost'' all the paperwork I had sent them that I had received off Swift's over 5 years,


so please excuse me if I don't sing the praises of the FOS. Swift have had something like £7k off me for a £3500 loan taken out in 2007, I still owe about £4k which will take about another 7 years to pay off.

Share this post

Link to post
Share on other sites
In light of a recent court case would it be worth my while in submitting another complaint regarding the unfair and excessive charges?


Can you link to the case CVsc or post the names please

Share this post

Link to post
Share on other sites

Can I presume you refer to a Swift case?

Share this post

Link to post
Share on other sites

Forget FOS, if you have all the statements, complete a CISheet (spreadsheet) and take it through small claims court.


If you dont have the statements send a sar request to swift to get them.





I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.




GEMHL Settled

Barclaycard Settled


Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

Share this post

Link to post
Share on other sites

Your loan is under £25k so good idea to challenge:-D

Share this post

Link to post
Share on other sites

Sorry about the delay,


Yes i refer to a recent Swift case where the judge deemed the charges to be unfair. It was posted in a thread in this forum but relates to another Legal site.


I cant seem to find it for now so if anyone else can link to it then that would be great.Thanks

Share this post

Link to post
Share on other sites

For anyone interested in persuing a claim against Swift for unfair charges

make sure that your account has not been closed for more than 6 years


i have just been informed by a firm of solicitors that as my account was closed in 2009 then it is now " Time barred" and no court action can be brought against Swift.


This despite a case i had against Swift via FOS in 2012 from which i received a small amount of reduced charges back following a fos investigation.


Despite the odd court case where these unfair charges and the way the accrue the interest have been awarded to the claimant i dont see anyone ever having any real success against Swift as their t&c's are tighter than a ducks arse and are pretty much able to do what they want and the ultimate goal is to take your home at any cost.

Share this post

Link to post
Share on other sites

It would be interesting if every complainant against Swift (myself included) undergoing a suspended possession order in court with them,


and have just been given a statement of charges) printed hard copies (redacted of course) and then presented the entire case file to the government to investigate.


Surely they would have to step in if hundreds of boxes of documents turned up on parliaments doorstep!


Out of interest has anybody been told by Swift that they will not charge them if you keep payments on the account despite having arrears.


I can't wait to tell the judge that Swift just made that statement to me over the phone


. Even though I have had ever increasing charges since taking out the loan in 2007.


I would gladly be that conduit to the government to take them down..........

Edited by jamie0035

Share this post

Link to post
Share on other sites

Swift blemain welcome all the same issue sadly



please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.



Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...