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    • Thank you for your advice so far, I appreciate it. However, while I don't have a problem with (subjective) reformatting of my posts, adding hyperlinks to keywords, etc., please can you stop editing the content of what I write - in this case, making sure this now potentially appears prominently for anyone searching the purchasing dealer on search engines? It is putting words in my mouth and is just rude. My earlier comments are based on what the dealer told me. Had I known what would have happened, should I have named them, I wouldn't have, as I cannot guarantee the veracity of the claim with my own eyes.    I am aware of the basic intricacies of needing to prove law, and how it works in general, and having to prove loss, etc. The only legal recourse mentioned was if I needed to pay for it myself - and if I need to go that way, I will keep a running update here to help others. I am aware I will have to pay for the repair myself before I go down any legal recourse. There are other aspects of the various acts that can also be explored if it appears they are not following their obligations, other than me paying and claiming back. I am not a lawyer, nor have I needed to understand that the legislation does this depth in the past - hence my asking for assistance here. The only reason I mentioned it in passing is that it is the last resort.   And again, I don't mean to sound ungrateful for the advice given thus far, and appreciate it, and you have already helped. I feel like we have gone straight to level 11.   My current view of this is: It's closer to £9k, having looked at it again today. You may be able to drop £9k at the drop of a hat - but I can't, especially around an already expensive time of the year. And I earn enough to put me in the smaller percentage of the county’s earners. I hated having to type that as it can come across as boasting, but I did it to explain that having that much liquid cash is unrealistic - especially with interest rates what they are. I would have to sell equity, cash out saving etc. This will take time. The only card I have with enough credit limit to cover that much is my company one, which is a no-go. I agree this is taking too long for a simple, albeit expensive fault. It's analogous to fixing a crack in a windscreen. No one would call for an engineer report on that situation to know what the cause and solution was The core driver for me arriving here asking for advice is the additional delay their potential cowboy of an engineering company will introduce. A view reinforced having spoken to them to arrange a date. I am not putting any more exact details or prices at this stage, because I don't want to be any more identified than you already have by changing the thread title. One Google and those with knowledge know exactly who I am, and I don't want to potentially damage relations with the parties on my side by opening a potential can of worms. Law of unintended consequences and all that. In hindsight, I regret naming anyone yet, as this can still realistically be resolved this week. I just wanted to initially come for education and understand my options. Hope for the best, plan for the worst. And to escalate if plan A or B didn't work.   To answer:     I think I have. I phoned them today again, asserting the complaint was raised as a rejection under section 75 and recorded the call. I plan to follow this up tonight in an email with all the magic incantations and keywords I seem to have to include. However, I would still appreciate it being proofread if I could send it to someone via a PM. This is not because I have left any details out, it is just that it will include details around the repair I do not want to put in the public domain at this time, as it may compromise my position.
    • Hobnail please don't take offence . DX covers so many different threads throughout the Forum so tends to be quite short in more ways than one. And while he may have been away from school when public relations were on the curriculum he is right when he said that you do need to understand how these crooks operate to be able to able to beat them in Court. All of us here want our members to win against the parking companies  and the best way is to see how others have handled similar situations. I expect he knows that you may not have looked at many threads on here to give you ideas to better your chances of winning.   You may have heard of the expression "Judge Lottery" on here where some judge comes up with an off the wall decision that virtually no other judge has come up with. So even where you have almost a cast iron case it can all go awry and the way to help circumvent these judges is to have sufficient knowledge and understanding to be able to counter his or her judgement.   I happen to think that no one should lose their case on airport land since the roads  are usually covered by the Road Traffic Act and /or Bye Laws since the land is not relevant land under PoFA. But it is surely better to be over qualified in your knowledge of your case rather than being under prepared. You never know until it is too late when you needed to be over qualified. We all hate it here when one of our members don't win their case so DX in his own sweet way🙂  is just making sure that you have the best possible chance of walking away a winner.   PS I had started to write this before Dx wrote his post just now.  
    • this thread is rather co-incidental to yours - same players same amount.     looks like prac/bw might have looked at credit files to see who also lived there at the time, whom sadly they think be responsible too.   you say like the above thread, EON refunded the £89 earlier as an over payment payment? how strange, and after you moved out now claim its owed.   you are correct in saying you owe nowt, its after you moved out....ruddy fleecers.   as that other thread too, does the PRAC letter state our client EON at the top?        
    • you indicated you had collected stuff from lowells sent your old address? that is what we are interest in?   what is in the vanquis GDPR return (SAR) is pretty much immaterial now as you've not mentioned or referred to any of it in your WS.
    • nope, i will use any tool in my book to make sure you get things right. we give vague answers because it's oneway to make people research and investigate by searching here on CAG .   i've lost count of the times here various CAG members have also asked you to research and read up.   its not done to annoy, it's not done to belittle, it's done because simon is a very very slippery customer and WILL exploit the slightest error.   you are now fast approaching the most important stage - witness statement exchange and unless that's done in a way that naisl him SHUT, she will have a very difficult time understanding and explaining everything infront of and to a judge. You can't be there, only she can and if you don't 1000% understand what is being put and done, how are you going to pass that understanding on?   me and other members can help you all we can and will to the dying end, but if it doesn't sink in...i dread to think of her chances....   dx          
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Job centre compliance interview


Ktker
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I received a letter from the DWP asking me to come into their office to discuss my housing benefit claim. I have already been through the mill with the council who regularly check my entitlement for HB and I have given them bank statements over the past years. The last request from HB was only two months ago and I gave them what they asked for and got a letter saying everything was OK. This letter from DWP has came as a bit of a shock as I do not claim anything from the jobcentre. What has my housing benefit got to do with the jobcentre?

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Hello Ktker.

 

Please bear in mind that compliance are not the scary people, they usually try to make sure you're claiming what you're due. If you do a CAG search for compliance interviews, I think all the outcomes are positive and people wonder what they were worried about. :)

 

If they were concerned about you, it would be a fraud person looking at it.

 

HB

Illegitimi non carborundum

 

 

 

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Thanks honeybee. I'm not worried I am just sick of always having to justify why I claim HB and provide ****loads of proof to LA on demand. I have lost count of the number of times I have had my HB suspended because they have failed to look at the evidence I have submitted. I sent them an email a couple of months ago and copied it in to my local counsellor stating that their actions constitute harassment and asked them to tell me what they thought I was guilty of and now this - I have nothing to hide -just fed up at being treated like a criminal.

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I know I can claim for other benefits as I care for my disabled elderly mother and disabled son, I have claimed nothing for doing so as I cannot cope with the added burden of having to prove my innocence every couple of months to the powers that be. Perhaps that is the governments strategy - hound people until they get so sick of it they stop claiming.

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Kayleigh - I have never been overpaid but at this point in time I am not going to 'comply' - if they want proof they can get it from the LA - I really do have better things to so with my time. As for making me claim for other benefits - not going to comply with that either until they develop a system that allows claimants some dignity and respect.

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Yes the letter is headed Compliance office interview. My LA does investigate and had to send proof of eligibility just two months ago

 

The LA assess HB but do not conduct investigations. You could just ring the compliance officer and ask them why the appointment. Could be for all sorts of reasons

Please do not ask me for advice via PM as I will not reply.

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Shoelover - what is the difference from DWP asking for bank statements and occ pension proof and the LA asking for the same? The reason for the investigation is that they think there "may be" a change in my circumstances - there's not! as proved by the LA when they investigated - I have a letter from the LA which breaks down my income (evidence backed) and the award of HB they award me in relation to this. Its a complete waste of everyone's time.

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The LA do routine reviews they do not investigate in this sense of the word.

 

Compliance is a different process. They may well not know that you have had a recent review. Or there may have been an allegation of fraud and they have invited you in to comment on this.

 

We can speculate all day. Or you could just ring the officer and ask.

Please do not ask me for advice via PM as I will not reply.

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  • 2 weeks later...

Quick update, I called the compliance officer and he told me the referral came from the council who accused me of "doctoring" bank statements that I had sent them. I did no such thing! there is nothing in my bank statements worth doctoring. I told the officer what has been happening with the council and he stated that the council failed to tell them that they had already investigated me several times in the last year. He was shocked at the level of harassment and told me he would play no part in it and therefore has cancelled the appointment. I will now be looking to the police to see if a crime has been committed by someone in the council and look to sue them for harassment and defamation.

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I have never met anyone in that department so can't think why they would have it in for me. I have sent off a SAR for more information which should shed more light on this. I also have my MP involved. I have to say the Compliance Officer was brilliant, even though he did not need to tell me who and why the referral he said he had no qualms in doing so as he was so disgusted by it. I can prove the bank statements were not doctored and therefore thinking I may be able to get them under the malicious communications Act as well as harassment.

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If they think the bank statements were redacted then I'm surprised it didn't go to criminal. You can always request a copy of the referral to see exactly what they wrote.

Please do not ask me for advice via PM as I will not reply.

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you will face the problem that the law allows the council to make any asumption they wish and if they wish to assume that you have been doctroing you bank statements they dont have to offer any evidence that the assumption is based upon any facts. They could have just as easily said you were earning £35k a week from being a professional gambler and you would still have nothing to really nail them down on. This means you can have a right **** dealing with your claims and you get this where someone claiming through the same council who has a reasonable person doing the paperwork will assess the evidence and look for signs of possible fraud if there are reasons to do so rather than just making up things because the law gives them impunity in their position.

If they have left a paper trail with regard to the false claims of your criminality and their harassment then I would be pursuing that as misfeasance rather than arguing about the contents of your paperwork fitting their requirements.

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The Compliance Officer asked if I had put lines through some entries so I took it that he meant they were redacted, athough he did not come out and say that is what had happened. Which is a nonsense as I can fit 3 months of bank statements onto one page as so little goes through the bank i.e. I take all the money out once its put in my account so there's really nothing to redact and certainly nothing to hide. I have just received an email from my MP that encloses a statement from the council - they state that they advised me to go to DWP to see what other benefits I could get rather than them referring me. The statements were given to the council 6 mnths ago - they had plenty of time to come back to me with any queries instead they said everything was fine and HB was re-instated. Not once have they mentioned a problem with my bank statements - I'm at a loss as to why this is happening and the motive behind it.

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Agreed it comes down to the paper trail and also the wording they used in the referral, I have lots of paperwork from the council and have asked for copies of the bank statements so I can see how they have been doctored, or not as the case may be. I was going to call the compliance officer again to ask for a copy of the referral rather than asking the council??

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Does anyone have information on the rules the council have to apply when dealing with referrals of investigation to other bodies?

 

If they have a reasonable suspicion it gets referred.

Are they saying you changed your back statements or are they saying you lined out some transactions? Very different allegations.

Please do not ask me for advice via PM as I will not reply.

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I don't know the answer to your question, I can only tell you what the Compliance Officer told me over the phone. He said the council said that I had doctored the bank statements, he then asked if I had ran a pen through some transactions, I don't know why he would ask about the latter unless he was told that or had bank statements in front of him that showed that. Or is that a normal thought response to a doctoring allegation? I'm kicking myself as I should have asked far more questions but was so shocked I went to pieces.

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As I've never met a compliance officer before I do not know how they go about things; so perhaps they immediately jump to the worse conclusions, although he did come across as being very reasonable. It is possible that he has interpreted the referral in such a way and that the council did not use that word. If the bank statements had been doctored I am pretty sure the council would have acted immediately not wait 5 months and definitely would not have reinstated my HB. As you say I need to see the referral and was going to call the compliance officer tomorrow to see if he would give me a copy before I asked the council via SAR as I do not trust the council to be honest with me- they certainly were not honest with my MP. I guess if there's nothing wrong with the bank statements (and nothing is wrong with then) then why send a referral in the first place?

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