Jump to content


  • Tweets

  • Posts

    • As far as I can see the majority still are - and I'm just back in from a supermarket trip.   Where I've got incredibly frustrated is the kneejerk reaction to the announcement it would no longer be compulsory as if we would go from hero to zero in one quick jump.  The situation whenever I was out and about was that around 15% never did, another 30% or so had them pulled down so didn't cover both nose and mouth.  Those are the people who will give them up completely.  You may say it was better than nothing and maybe so but in reality the change is not as great as it seems.  There never was 100% compliance.
    • Hello. We bought our property and moved in on the 14th October. We had bills sent from Scottish power for usage 04/10 to 29/10 totalling £72.26. We used power as we moved in not knowing who the supplier was and set up with British Gas. I rang SP and explained and agreed to pay something around £45 a new bill was to be sent out. The new bill didnt come and we are still being asked for the full amount, which has now gone to pastdue credit solutions who send paperwork to "Mr Homeowner" for the £72.26 threatening SP registering a default. How does it work when you move into an address that already has power ? I know its not lots of money but I get annoyed when companies lever money from people like this. What shall I do next? Many Thanks Sam       
    • New Look has reported a profit before tax increase of £108m in the 2021 financial year, up from the loss before tax of £430.7m in 2020 - according to the firm’s results for the 2021 financial yearView the full article
    • ISLINGTON (T) HAIRDRESSING LIMITED's Toni & Guy Hairdressing Apprentice Opportunity in London #CreateYourFuture OpportunityView the full article
    • Maybe other people are not 83 years old.  I think for my age I am doing quite well on the computer but this site eludes me as don't know which button to press to respond.  Have  tried several times to fill out this form but can't seem to manage it.   I am due to pay £100 tomorrow the 5th August and have tried CAB but hey say I have contacted everybody that they would have told me.   PCM sent me two pictures of marked parking lots (VISITORS BAYS) but won't tell me where these pictures were taken.   They are meant to contact me as have been onto the CEO of Peabody who owns the Estate and PCM control the parking.   Peabody has pushed me over to one person who has then passed me over to another person.  My Councillor got involved but he can't do anything.  So PCM are not going to phone me snd will just up the fine if I don't pay by tomorrow.       f you have received a parking ticket or a letter concerning a parking ticket:   Firstly, please check whether this is a PENALTY charge Notice or a PARKING charge. If this is a PENALTY charge notice from a County Council or TfL , please click HERE   Do not ever use or give an email address to a private parking company or their dogs   Choose the relevant section below: WINDSCREEN OR ANPR [for ANPR there will be TWO PIX of entry/Exit] copy and paste the relevant questions section to a new reply msg box in YOUR TOPIC...answer each question at its end..hit send/post   For a windscreen ticket (Notice To Driver) please answer the following questions....   1 The date of infringement? Give answer here    2 Have you yet appealed to the parking company yet? [Y/N?] Give answer here YES   If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide] By email Has there been a response? Give answer here   Please AS A PDFFILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]   If you haven't appealed yet - .........DONT ! seek advice on your topic first.   Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Give answer here   What date is on it? Give answer here   Did the NTK provide photographic evidence? Give answer here   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide]   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] Give answer here   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Give answer here   5 Who is the parking company? Give answer here   6. Where exactly [Carpark name and town] did you park? Give answer here   please do not put JPG Picture files into your post   .............................   For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident)   Please answer the following questions.   1 Date of the infringement Give answer here     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Give answer here   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received Give answer here   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Give answer here   5 Is there any photographic evidence of the event? Give answer here   6 Have you appealed? [Y/N?] post up your appeal] Give answer here   Have you had a response? [Y/N?] post it up Give answer here   7 Who is the parking company? Give answer here   8. Where exactly [carpark name and town] Give answer here   For either option, does it say which appeals body they operate under. Give answer here   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here   Copy the windscreen or ANPR section to your thread and answer the questions... …….... In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY please do not put JPG Picture files into your post
  • Recommended Topics

  • Our picks

  • Recommended Topics

Arc Europe chasing virgin active debt - Threatening Court Action


Lolo96
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1554 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all, Wondered if anyone could help,

 

Around half a year - year ago I signed up to virgin active on a 1 year contract. Long story short, Life caught up with me and I couldn't get there at all, I think I made the monumental mistake of cancelling the DD directly with my bank and not telling the gym.

I understand this may have been the wrong way to handle the situation but I had a lot going on at the time (personal issues with my health).

 

Arc Europe are now contacting me and are threatening court action etc and I am unsure the right course of action to take now... I am not financially fit to be paying back the money they're asking for (£280).

 

Any help/ advice at all would be appreciated.

 

Kind Regards

 

Lo

Link to post
Share on other sites

Well you certainly should have let the gym know – just as a matter of courtesy. However, it wouldn't have made a lot of difference as far as the money is concerned because they would still have refused to accept your cancellation and they would still be hassling you for the money.

 

I suggest that you write to them immediately and simply to say that as they probably realise now that you cancel your membership from XXX date. You might want to give them a months money in lieu of notice. Other than that, hang on and see what happens

Link to post
Share on other sites

Arc are a powerless DCA

They can't take you to court ignore them

They are a DCA and a DCA Ade not BAILIFFS

 

If anything you might owe ONE month DD as their contract might say 30 days notice

 

Use the slick132 letter to virgin and offer that by letter only!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Oh right Ok, thanks for the prompt replies, Greatly appreciated

 

where can I find this slick 132 letter?

 

So do not communicate via email at all, Saw a previous post where a ladies virgin active case similar to mine was resolved quite easily via email.

 

Regards

Link to post
Share on other sites

Hi Lolo,

 

Write to them by letter only if you can, not email. And always stay off the phone !

 

Your case is different to most we have here because you were wrong to cancel with no notice and no good reason. However, as soon as the gym or ARC started to demand admin fees on top, that changed the scenario.

 

If you want, I'll draft you a suitable letter later when I have more time.

 

:-)

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

That would be greatly appreciated as I am completely inexperienced in this department and I know I have messed up...

 

Thank you all once again for the info and advice, It is really appreciated.

 

Kind Regards

Link to post
Share on other sites

Fyi they are not demanded any admin fee's the letter states merely what I owed for the months that have passed apparently.

 

I was wrong as well the amount is £318 and they mention total liability till end of contract at around £1230.

 

Regards

Link to post
Share on other sites

Hi Lolol,

 

I need acurate info to draft the right letter for you so please give answers to the following Q's. If you're not exactly sure from papers or bank statements, give your best guess :-

 

1. Date you joined the gym.

 

2. Date the DD was normally taken each month.

 

3. Monthly gym fee.

 

4. Date you cancelled the DD mandate.

 

5. Date a DD was last paid to the gym.

 

6. Was there any significant change in your income that caused you to cancel the DD.

 

Please also tell us the main points in the letter to you from ARC.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hey there,

 

Really do apologise for the late reply as I have been tied down with work etc and was collecting the info to the best of my knowledge.

 

1)26th November

2)1st December

3)£134 a month

4)28th December or roundabout through the mobile banking app

5)1st December

6)No change in income, Only health issues preventing me from going to the gym.

 

Thanks again for your time and help, Much appreciated

 

Regards

 

Lolo

Link to post
Share on other sites

Hi Lolo,

 

Please confirm, do those dates in Nov and Dec relate to 2015 or 2016 ?

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi Lolo,

 

In your first post, you said 6 months to a year ago, so I was hoping it was Nov and Dec 2015 - that would have been far easier to deal with. However that's NOT the case. :sad:

 

However, moving on, you say the fees are £134 per month and they're demanding £318 ??

 

I reckon that may be 2 x 134 = 268

Plus an admin (or penalty) fee of 50

Giving total being demanded of £318

 

If they're demanding an admin fee because of your transgression, we'd argue they're in breach of their duty to act fairly, giving you a good reason to terminate your agreement with them immediately.

 

Please check on any paperwork they've sent you to se if they've added £50 in admin fees.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Heya,

 

Apologies about that.

 

After reading over the letter it mentions that the amount due only represents what is currently owed (£318) and they mention how on the 1st of every month this amount will increase by whatever my monthly subscription with the gym was (£134) until the end of the contract.

At the top of the letter it states "Total Liability till End of Contract: £1256.

 

They also say that if the balance is not paid this case may be passed to solicitors and proceed to court hearings etc.

 

Thanks again

 

Lolo

 

Regards

Link to post
Share on other sites

I suggest you email or write to the gym asking how the £318 they are seeking is made up.

 

Don't worry about the "may be passed to sol'rs and proceed to court hearings" !! This is threatened all the time but doesn't happen in 99.9% of cases we deal with here.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

So I need to write/email my gym now asking how they came to the balance of £318 that I owe?

 

Maybe you have an email I could send this letter to so you can see what you think of it?

 

Here is a link of the letter itself.

 

http://imgur.com/a/nCCjg

 

Let me know what you think, Still contact my gym?

 

Kind Regards

Link to post
Share on other sites

OK, send the letter to ARC :-

 

I refer to your letter of 23/2/17.

 

To enable me to consider my position, please let me know how the balance of £318 is made up.

 

That'll do !

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

that'll give arc a false moment of grandeur....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Ok, I'll email them today and get back to you with what they say.

 

I'm pretty sure you're right they have added January + February charges for the membership then sent the letter and added another £50 for fee's.

 

Kind Regards

Link to post
Share on other sites

Hi all,

 

So they replied and I'll link the email they sent back to me. They somehow ignored my question entirely regarding how the amount they was asking for before (£318) was made up, But now the email states the balance I owe is only £114 haha.

 

Let me know what you think, Any way at this point I can get out of the whole amount as even a hit of £114 is substantial to myself...

 

Email - http://imgur.com/a/aFHF2

 

Kind Regards

Link to post
Share on other sites

Hi Lolo,

 

Please confirm the monthly amount taken by the gym by DD for the m/ship.

 

I have no idea why they're now seeking £114. :???:

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Then write back to them again asking how the £318 was made up, and why they're now demanding the lower amount.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi all,

 

Here's there second reply. Once again they ignored the question regarding the first £318 amount they was requesting but did clarify how the £114 is made up to some point at least. I will link the letter below.

 

http://imgur.com/a/46PJ0

 

What should my next steps be as they clearly admit to adding extra money on for administrative fee's.

 

Kind Regards

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...