Poor Service

[kayeg444]

just one thing after another. put our 3,5 ton lorry in for repair and it needed new engine and gear box so got that done and paid promptly .

 

even though we had to constantly message the to be updated. we asked to make sure engine was ran and tested and no oil leaks. they said they had done so beut we found out they hadnt ran the lorry at all.

 

we got it home oil all over new indian stone driveway to took it back, they said it was the sump . no other info was given they walked away. went to start it

 

the following day it wouldnt start so we got the AA out. battery and alternator ok. it was the fuel that wasnt going through correctly and now we have to pump a rubber valve in the engine before we start it.

the next day its smoking thick white smoke

 

been told its an over fill of oil possibly. dont want to take it back to garage as they were very ignorant and couldnt be bothered with us once they got our 1000 quid.

 

where do we go from here lorry still not right . im desperate all help greatly received

Edited March 15, 2017 by honeybee13
Paras.

[ssparks2003]

Is this lorry related to your business or are you hobby lorry driver (vintage lorry or the such)?

[BankFodder]

It would be very helpful if you could space and punctuate your posts properly so that they are easier to read. Paragraph spacing would be helpful to. It's very difficult to read blocks of text and people are more likely to give you enthusiastic advice and support if they can understand your story easily.

 

I would suggest that you begin by getting an independent diagnosis of what is wrong with the lorry. I suggest take it to a couple of independent repairers who will have a look and give you their formal written opinion. After that come back here and will help you with the next step.

 

There is no doubt that you are covered by the Consumer Rights Act which requires that if you enter into a contract for services that those services must be carried out with reasonable skill and care and on the basis of what you say that doesn't seem to be the case here.

[kayeg444]

we use it to take our horse out to shows etc thanks

[kayeg444]

thankyou

[honeybee13]

I've put some spacing into the original post to make it easier for the advisers.

 

HB