Jump to content


  • Tweets

  • Posts

    • As many as 10,000 rail travellers have been overcharged after being caught and penalised for not having a valid ticket. The Rail Delivery Group (RDG), the industry body that represents private train operators as well as Network Rail, has admitted that tickets inspectors have overcharged fare-dodgers to the tune of tens of thousands of pounds after rail companies failed to implement a rule change introduced in April 2018.   https://www.theguardian.com/money/2019/aug/21/thousands-of-uk-rail-travellers-overcharged-for-not-having-a-ticket
    • I'm about to post this in a new thread, don't know if it affects you but there are quite a few rail companies involved.   https://www.theguardian.com/money/2019/aug/21/thousands-of-uk-rail-travellers-overcharged-for-not-having-a-ticket   HB
    • OP has had their refund offered already : suggest you re-read OP’s posts for confirmation, although they didn’t get it because they were then asked to leave the station for saying the refund alone wasn’t enough (the OP’s version of events). You can bet the gateline staff’s version of events will be along the lines of “refund offered in an attempt to de-escalate the situation, but despite this situation escalated requiring security to be called, and the passenger was escorted from the station”.   It’ll be a “he said, she said”, and I can’t see a complaint going far. It doesn’t matter if a ticket has been paid for or not : once it gets to the stage where the staff deem behaviour sufficient for the passenger to be denied use of the station they are entitled to refuse travel, and unless the OP can show this was entirely unreasonable the OP is on shaky ground.   Demanding “more than a refund” from the gateline staff will make it hard for the OP to show they were being unreasonable, especially if the gateline staff’s version of events mentions this and even hints at any concern for their safety: how do you imagine they’ll have written it up?
    • Ok, so as you have been overcharged you now need to be pragmatic and first of all request a refund by making a complaint.  In this first complaint do not go on about what argument you had and what conduct the inspectors were following.  Concentrate on highlighting the fact that you must get a refund because they overcharged you.  People looking at complaints receive thousands everyday and anything longer than a few lines is usually misunderstood.    After you receive your refund, then you complain about the conduct of the inspectors,  as a completely separate matter. I note that you were offered a refund, an argument broke out and you were escorted out of the station. This will not play in your favour as all inspectors would have taken note of this in their notebook and possibly complete an incident report form with their version of events. Frustrating but that's how it is, that's why I said to be pragmatic. 
    • agree with DX100uk on the reply. Every time I have replied or complained about those firms to the FO and FCA they take an age to come back and even then its with nothing new as they cannot do anything. for what its worth my debt is over 70k and even that has been inflated ! so no worries there. There are many thousands out there in the same situation.   In regards to COB and even Stepchange don't even bother as they have no idea themselves something which I complained to the FO about as CWD and IDR use in there letters to seek advice when they know full well that no charity or debt company know anything about the debt in dubai situation so this is again unfair to be using this. what also annoys me is that nobody ever signs off letters its IDR or Moriaty law etc !!!!    I have never supplied my financial details and never will and only when and if and I will repeat when and if that the debt i owe is purchased by a UK firm or indeed taken through the correct channels or courts then I will defence myself.   It makes me alugh that they think a small c;laims court understands everything that goes on and dont understand the full picture of laws that are broken and sometimes human rights also.   The best one to date for me was in 2011 imagine my new job and my new partner and some stupid collection agency in Dubai send a Fax to my director about my debt !!!! embarrassing but at the same time good to get it off my chest. they then called my partner in her work !!!! (yes this was the first time she found out about everything again good to talk) against the law, against any laws but this is how the banks and the agents work similar to those of CWD, IDR and I think Moriaty    dont pay a penny !  
  • Our picks

style="text-align:center;"> Please note that this topic has not had any new posts for the last 869 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Awoke to a letter from my housing association (Radian) today charging me £60 for dumping a sofa bed in a communal alley. I was a little surprised as ive not ever owned a sofa bed at this property. I gave them a ring but the person who deals with it was not available and is going to ring me back. All i could find out was that someone had apparently seen me do it.

 

I was looking for advice on what i can do about it. Can they throw charges at people like this with such flimsy information? is it enforceable? i asked for the persons details but they wouldn't give me them, isnt evidence supposed to be public? I use this alley nearly daily and haven't seen a sofa bed out there anytime in recent months which worries me even more, if this incident has been reported as happening a very long time ago haven't they made it very hard for me to defend against?

 

Many thanks for any input.

Share this post


Link to post
Share on other sites

Hi Gordy

 

So someone told them it was you and the HA investigation consisted of send you a letter charging you for I assume removal costs.

 

I would not accept this as no proper investigation has taken place because if it had you would have been fully aware of this before the letter arrived.

 

I would put in writing (do not phone unless you can record the call) that you deny there charge of £60 and require full clarification from start till finish what investigation has taken place and under what policy this charge is and that you require copies of the following documents:

 

1. Anti-Social Behaviour and Harsaament Policy

2. Complaints and Comments Policy

3. Customer Service Policy

4. Estate Management Policy

5. Rechargeable Works Policy

6. Complaints Policy

 

Its the Rechargeable Works policy IMO they are using in this case but get them to clarify it as I said.

 

Most can be download from there website but still ask for them in writing: https://www.radian.co.uk/abouts/policies-and-leaflet/radian-policies

Edited by stu007
  • Haha 1

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Share this post


Link to post
Share on other sites

even a council in normal circumstances charge only £15 +


:mad2::-x:jaw::sad:

Share this post


Link to post
Share on other sites

Thanks some very helpful information. I will update when i hear from them.

Share this post


Link to post
Share on other sites

The biggest tip I will give you and this applies to any Housing Association with any issue you have with them.

 

1. Use there own Policies against them ask for copies of these in writing. (when you read through them just think to yourself "Did they do that" and if not highlight it and refer to it in your complaint)

 

2. If you have made a complaint they should use the Polices that were in force at that time even if the polices during the complaint are updated its the policy that was in force at the time of your complaint that should be use. (so simply check the Policy for when it was Approved & its next review date)


How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Share this post


Link to post
Share on other sites

I suggest the £60 is a Council standard re-charge for 'fly tipping' based on info received.

In the alley it would be a safety hazard for other users eg Fire & Amb services.

Councils charge for collecting bulky items from property which may be £60 per item.

Expect and report any incidents of fly-tipping. Keep your eyes open, it is unlikely to be the only incident, possibly a neighbour.

Share this post


Link to post
Share on other sites
I suggest the £60 is a Council standard re-charge for 'fly tipping' based on info received.

In the alley it would be a safety hazard for other users eg Fire & Amb services.

Councils charge for collecting bulky items from property which may be £60 per item.

Expect and report any incidents of fly-tipping. Keep your eyes open, it is unlikely to be the only incident, possibly a neighbour.

 

The charge was referred to as a recharge so i read the recharge policy and its for all sorts of things and the minimum charge was £60.

 

Great advice on the policies btw i never knew these were available before! This knowledge would have been a godsend a few years back when i had a lot of trouble with an upstairs neighbour which escalated to a very near disemboweling with a kitchen knife to myself at one point. Having a quick look through their antisocial behaviour policy suggests they were massively negligent.

Share this post


Link to post
Share on other sites

I didn't get a call back in three days which is unusual so fired off an email today requesting the recommended information. I don't suppose there is anyway of forcing out of them details on who made the allegation?

Share this post


Link to post
Share on other sites
I didn't get a call back in three days which is unusual so fired off an email today requesting the recommended information. I don't suppose there is anyway of forcing out of them details on who made the allegation?

 

Not sure if housing associations are covered by freedom of information law but even if they are they would probably say that an exemption applies relating to criminal investigations (as fly tipping is a crime). Whether that would be justified I don't know but expect a long struggle which might ultimately be unsuccessful.

 

These types of allegations are often made anonymously anyway.

 

Ask if it was anonymous. If it was that points to even more inadequate investigation.

Share this post


Link to post
Share on other sites

As you haven't dumped any sofas, just tell them to use their non existent evidence and the fabricated witness statement to take you to court.

They're just exploring a new avenue to squeeze money out of people.

Share this post


Link to post
Share on other sites

Hi Gordy

 

Thought I would pop in to see how this is progressing, any update?


How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...