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Talk Talk advise customers to be aware of calls from THEIR Indian Call Centre

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Inside the TalkTalk 'Indian [problem] call centre'

 

http://www.bbc.co.uk/news/technology-39177981

 

 

TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to [problem] customers of the British telecoms giant.

 

The scale of the criminal operation has been detailed by the three sources, who say they were employed by two front-companies set up by a gang of professional fraudsters.

 

The sources describe working in "call centres" in two Indian cities.

 

They say as many as 60 "employees" work in shifts in each office, phoning TalkTalk customers and duping them into giving access to their bank accounts.

 

The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.

 


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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There are too many of these fake communications by phone and email. I reckon i get one most days. If it is not an Indian call centre saying i have a problem with security on Microsoft (which i don't use, as i have an ipad), it is emails from various with attachments e.g fedex delivery, supermarket vouchers, natwest bank alert, paypall account suspension etc.

 

I never respond to any of these such attempts or open any emails. I am very careful who i give any information to and i limit it to companies i trust. But it seems obvious that email addresses are widely available with full names of the email address owner. I get emails using my name, from companies i have never dealt with, so data has obviously been traded on.

 

Perhaps on CAG we should have a thread listing current spam fraud attempts, as some people do get worried by them.


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Perhaps on CAG we should have a thread listing current spam fraud attempts, as some people do get worried by them.

 

 

That is a good idea Uncle B.

 

 

Like you, I seem to be bombarded with calls or emails that are often suspicious.


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2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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That is a good idea Uncle B.

 

 

Like you, I seem to be bombarded with calls or emails that are often suspicious.

 

When I get a call I think MIGHT be real, I ask them for a name or extension and then call them back (if need be from a different phone!) on the company's listed number (not any they might tell me to use).

 

When I get a call I know to be a spoof, when they ask me for my security details, I ask them for the password I have set-up with that company, for THEM to pass "account security" .... :)

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I get these calls all the time as I am an ex Talk Talk customer whos details were taken in the hack. I get chatty with them and asking them what their parents would think if they knew what they were doing for a living. Would they be proud tha they were trying to get money from OR pretend to go through the motions of getting to the page that allows them to access my computer and that takes a while because I am a bit 'dumb' but when I get to the pretend page I go,"Ooh, some words have appeared which say S C A M." They really hate that I have wasted their time.

 

I have also been known to put the phone on the side until I hear the tone. :madgrin:


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:lol: That is wicked, SF :lol:

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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