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    • What should you do? Totally ignore them. Next time you are there take photographs of Athena's notice at the entrance to the car park plus the position of the others as well as any difference between the T&Cs of their signs. Also a picture of their payment meter as the T&Cs there are often different from the signs. Check with the local council to see if Athena have permission to erect signs and ANPR cameras under the Town & Country [Advertisements] Regulations -they are often online these days. Also ignore any future correspondence from them and their unregulated debt collectors and do not be afraid of ever escalating fees most of which have no basis in Law. The time to come back to us is if they send you a letter of claim where a snotty letter to them may discourage them.Also read other threads on here to get an idea of the numties you are dealing with. One amoeba has more intelligence than all the car parking rogues together. It is still worthwhile contacting Lidl even without your receipt and especially where you have a record of regular visits to them.
    • First, I'm a bit surprised that your local police force has the manpower and time to waste chasing up a complaint from a member of the public that a motability car's paperwork may not be in order, bearing in mind that most forces can't be bothered to follow up reported burglaries, if stories in the popular press are to be believed.  But if that's what the police officer has told you, that's what he's told you.   If you want to follow up his suggestion to make a complaint, check your local force's website for how to do so.  Or (bearing in mind the history of problems that you've had before) write straight to the Chief Constable (website again).   Simply say you want to make a complaint about the number of times your daughter (or whoever) has been stopped by the police for no apparent reason.  Give a list of when and where this has happened and what the outcome was (presumably that the police took no further action).  I would also add that in the latest incident the police officer actually suggested making a complaint about the number of stops.  Not only do you (or your daughter or son or whoever it is) find this police action to be extremely distressing, but you also consider it a waste of scarce police resources.   Ask for an explanation as to why this keeps happening and ask for an assurance that the police will stop doing it.   You may also want to add (see what others advise about this) that the police officer in the latest incident also told you that they had received a call from someone saying that the car's paper work "might not be in order".  Say that you are concerned that whoever made this false allegation is wasting police time.  (You may want to think carefully about this as it may not improve your daughter's relationship with her neighbour!  If the allegation came from the neighbour.)   Those are my initial thoughts but it's a bit late to be thinking clearly.  See what others suggest rather than just relying on my suggestions.   [The letter really needs to come from your daughter (or whichever family member keeps being stopped) and not you, unless you can make it perfectly clear in the letter who it is that is being stopped etc. and that you are complaining on their behalf.  Is that clear?]
    • yes I missed out an important word there didn't I 'properly' ..
    • And dx what success have you personally had when dealing with cases for people in the county court.... when pointing out the above   I have asked you several times for your direct court room experience. Yet it hasnt been forthcoming    Please prove your statement that vcs lose most defended cases ? Again what you state doesnt stand up for the reality of the court circuit
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Lidl cash back charged to card but given & how to get CCTV from them.

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Hi Guys,

 

Need your advice on this unusual problem.

Sorry story is a bit long. I’ll spilt it by bullet point to make it easier to read:

 

1. 23 Dec 2016 – went to the store made small purchase requested £50 cashback. Was deep in my thoughts. Felt a bit awkward at the end of interaction with cashier who started behaving strangely by completely ignoring me and started chatting with colleague. After packing few purchased items I was waiting patiently not realising what for. Felt as something did not finish - no eye contact from cashier, no thanks / goodbye. I’ve felt a bit strange and waited for much longer that socially acceptable in such situation and then left the store without exchanging a word with cashier.

 

2. Few day later realised I did not had my cash. As I was not out of the house since visiting store I could not have spent it or lost somewhere.

 

3. Waited for store to open again and went to speak with manager on 27 Dec 16 to ask them for my cashback and checking CCTV to confirm it was not given. Duty manager said he cannot view CCTV but checked till for that day and there was no extra cash in the till. He also found small receipt with my signature that confirms I’ve received cash. Signature seemed to be mine but I do not remember signing it nor receiving cash.

 

4. I’ve got my receipt with cashback on it. I am guessing I was asked to sign small slip confirming I was given cash and then was given my store receipt. That triggered me into thinking I got what I needed and made to forget about my cash by cashier starting to completely ignoring me.

 

5. I’ve spoken to customer services and same manger again who were pointing at each other saying I need to request CCTV footage and pay for it and that only store manager / area manager can view CCTV.

 

6. 6 Jan 16 spoke to customer services who then spoke to store manager who then checked till records again stating no extra cash was reported on that day.

 

7. Managed to speak to store manager in person on 6 Jan 16. Did not get much was just fobbed off making it sound it was my fault and I should have checked cash in store and they conducted their investigation. This person was quite elusive did not wanted to talk. Said nothing I can do. Both managers felt a bit arrogant almost as if they were saying good luck with that! If you know what I mean.

 

8. 6 Jan 16 stated electronic communication with customer services sending all above information via web form. Starting message with I am making formal request for CCTV footage under Data Protection Act 1998 confirming I am happy to pay for it. Providing all relevant details timing till number etc.

 

9. 18 Jan 17 sent them all above information in registered letter.

 

10. Did not get any response for around 10 calendar days and called them again to chase up for reply.

 

11. Received reply on evening of 20 Jan 17 (Friday) stating they passed for investigation to area manager. Provided instructions for requesting CCTV and how payment should be made. Advised that I need to contact police if I felt there was theft.

 

12. 20 Jan 17 I replied via e-mail and asked to place hold on the footage to ensure it is not overwritten as I’ve read somewhere that their retention period is 30 days.

 

13. 21 Jan 17 (Saturday) send request for footage as per their instructions.

 

14. 26 Jan 17 received letter stating request is outside of system storage capacity.

 

15. Chased them up for finial outcome of area manager investigation knowing what they will say.

 

16. 16 Feb 2016 Received response stating CCTV has now been overwritten they conducted till review and no extra cash was found. Nothing else they can do and I can contact the police.

My view on that is that they ignored my initial request under Data protection act sent to them on 6 Jan

 

 

17. Purposely delayed providing instruction for requesting footage and timed it so that I have 0% chances of making it successfully and that it reaches them before 30 days retention period to cover up for their employees.

 

I’ve seem to exhausted my option to get this resolved with the company and looking for advice on taking this further.

 

I feel up to taking them to small court claiming for postage, petrol cost for number of trips inconvenience and original cashback.

 

Just wanted to get your views on chance for success and some help with small court procedures if will be going that way.

 

Thanks for reading!

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I'm sorry to say that I think you're on a hiding to nothing. It's your word against theirs and to bring any kind of complaint – including a small claim, you would have to produce evidence.

 

The only thing I can suggest is to start looking around the Internet and see if anyone else has had similar experience – particularly in that store. Other than that, I think you may have to grit your teeth


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sorry but this could be a simple mistake by the cashier or it could bean example of the many times used trick played by unscrupulous people.

 

 

The distraction part is the critical bit so I dont think it is a simple error.

 

TBH the discount supermarkets save money by not having the necessary staff to do all of the things you would expect

 

 

their head office wasnt going to tell you that they have found the recording and you are right etc,

 

 

too much like hard work and would ruin their reputation and profits as they would have to look at loads of other queries in depth once it became public knowledge that someone had been rooked.

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That’s exactly how I felt.

 

 

The fact they did not find extra cash in the till speaks for itself.

Managers felt confident I will not get anywhere and really long delay in providing information on how to get copy of the video seems to be their way to cover up.

 

I asked them for copy of video under Data protection act on 6 Jan but they only replied with instructions on 20 Jan when they knew I would not get anything I as it will be overwritten by the time they get my request.

 

 

Area / store managers also knew of the issue but did not investigate in reasonable time allowing video to be overwritten.

 

It could be simple fact that they did not want to spend money on getting this video to me as it would have cost them much more than £10

 

 

I would have paid them for getting it.

But at the same time they spent £15 on getting their refusal letter with my cheque back to me by posting it SD by 9.00am!!!

 

Good question is whether I have good chance of convincing the judge if I take them to small court…

 

I’ll post separate thread with instructions on how to get video from Lidl under Data protection act.

 

 

Hopefully it will help someone not to get caught in the same situation…

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you can complain to the ICO about them destroying your data when they knew that they should be keeping it , they might get a letter telling them off a little bit but that is all.

 

 

You have nothing to do court with and no-one to sue.

As the money was obtained by fraud you cant sue the store because they arent responsible unless you can show that they knew about this from previous complaints and did nothing

 

 

We can surmise that the person responsible has done it before or was guided by someone else how to but that isnt proof of anything.

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If you find yourself in a situation where you need to get copy of CCTV video from Lidl be aware that you need to act quick. They have 30 days retention policy after which video will be over written. They also have 7-10 day response policy. If you contact them via on-line form they will take 2 full weeks to respond you! Lidl is not keen on providing footage to you as it not in their interests and will cost them significantly more than £10 they are allowed to charge you for it. They will ignore your requests for copy of CCTV video unless requested as described below:

 

Here are instructions on getting copy of the video:

Should you wish to request CCTV footage, please write to the following address, providing the following:

 

 

• £10 Cheque made. Payable to Lidl UK GmbH.

• Photographic ID.

• The store name concerned.

• Description and timings of the video required.

 

Data Protection Officer

Lidl UK

19 Worple Road

Wimbledon

London

SW19 4JS

 

Hope it will help someone :)

 

https://ico.org.uk/for-the-public/cctv/

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Well, I was hoping I could sue Lidl for not taking my concern seriously and refusing to check CCTV video as well as delaying information on how to request copy of CCTV video with intent to cover up for themselves.

 

With lack of key evidence I guess there is not much I can do now.

I should have gone to the police.

They would probably have to provide them with the copy much quicker and it would not be lost.

 

Lesson learned. Hopefully this information will help someone.

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It appears that Lidl would not necessarily cooperate with police and refuse to provide CCTV footage as below Facebook user found out:

 

 

https://www.facebook.com/lidluk/posts/1052090894848728

 

But quick to go to police and provide CCTV when someone steals from their cashier :)

 

 

http://www.gazetteherald.co.uk/news/14184580.Police_issue_CCTV_following_supermarket_fraud/

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