Well by now you should have posted a draft of your claim here so that we can comment.
Please don't leave things to the last moment. You need to be prepared – and also we have other things to do rather than have to scrabble around sorting things out at the last moment.
14 days to have prepared your draft claim was very adequate
Sorry, but I don't think CA be all the other agencies advise people as best they can. I think they tried to find a balance between the parties but actually what it does is it ignores the legal rights of the weaker party and does not give you the best advice possible.
There are certain laws in force to protect the weaker party and if these agencies were doing their job properly, then they would allow the law to operate so that the weaker parties are protected.
I think that the agencies have conflicting interests and am afraid that I think that they fail to meet up to their legal and moral obligations
Cruise was with Marella, there was a fire in the engine room which resulted in reduced speed and so 3 of the 8 scheduled ports were cancelled. They have credited £250 pp to us as a gesture of goodwill but despite a letter of complaint on our return home referencing the appalling customer service received onboard and the missed ports they gave the usual meaningless apology etc, but still standby that what they have offered is commensurate, ABTA it seems have supported their view that this was not significant changes to the itinerary.
The cost of the cruise was £4100 so not cheap, we have to book at least a year in advance due to our jobs. This is not the first time this ship has suffered a similar engine failure, 12 months previously it would appear a similar fault occurred.
I'm was recently involved in an accident which the third party crashed into my car in a car park. The third party admitted liability and I have our conversation in social media to reinforced this fact.
Having looked at the "damage" to my car the next day I found it’s barely a scratch and that I can easily T-Cut any visual imperfection. As per my knowledge, I called the insurance and informed them of the situation and it’s for “information only” as no claim is necessary. The insurance said there was no need for me to call them unless I was claiming but since I called they would note it down in my records which I now need to declare for any future insurance I buy. Ultimately I don’t think I can even claim for the damage even if I wanted to as it’s too superficial.
The third party is happy to pay for the damage directly but other that my time and some T-cut, do I need to factor in a possibility of my insurance cost going up next renewal? Would it go up as I have reported it? If so, how to I even calculate that if I’m not claiming?
In this situation feels like I getting financially penalised for doing the right thing and not at fault. In theory the third party doesn’t have to declare to their insurance, therefore no impact to their future premium.
Thanks you any advice in advance.
Thanks for the fast response.
I will post the letter tomorrow.
Day 15 is next Tuesday, i.e. 4th of February
(I posted the letter of claim on the 20th of January which is the date on the letter, and it was delivered on Tuesday, 21st of Jan)
Yes, I have registered with MCOL and had a look around on the site, as I have never used it before.
(I took Easy Jet to court once before, but at the time you still had to do everything at your local court. This online filing is new to me.)
Shocking pictures reveal ‘disgusting’ conditions inside Hermes depot where workers ‘feel like slaves’. Read more at https://www.consumeractiongroup.co.uk/topic/419726-shocking-pictures-reveal-%E2%80%98disgusting%E2%80%99-conditions-inside-hermes-depot-where-workers-%E2%80%98feel-like-slaves%E2%80%99/
Euro Car Parks issued this ticket to the police in Devon and Cornwall. Read more at https://www.consumeractiongroup.co.uk/topic/419522-can-anyone-identify-the-parking-company-which-issued-this-ticket-to-the-police-in-devon-and-cornwall/