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rhino666

sky; One excuse after the next

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Summary of problems:

 

Admitted they overcharged me for 3 yrs, eventually got money back,

Want to go on sky fibre, but had to cancel my existing broadband to do so as this was on a separate contract, cancel as they said

And now 4 weeks later after placing an order over the phone I still have no broadband and now no telephone.

 

Keep being told start date after the next to point I'm now so sick of it I'll have to go else where.

 

I've been given wrong numbers, told wrong policies, Told incorrect contract lengths, and a whole lot more.

 

Please someone tell me I'm within my rights to cancel this order as they've specified a date several times and still have not provided a service.

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first ive heard you have to cancel old BB first to get fibre

I just got fibre for less than what I was paying for BB at sky.

1 week to go..

everything still works


please don't hit Quote...just type we know what we said earlier..

 

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was your BB with them before mind?

or are you switching..


please don't hit Quote...just type we know what we said earlier..

 

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They should have been able to do an amendment on their system "Chordiant" to the product and it would have placed a direct order with BT to UPG the line to Fibre.

Youve been had and thats not fair on you...

 

What have you dont to try and resolve this with them?


 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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was your BB with them before mind?

 

or are you switching..

 

Yes it was

 

They should have been able to do an amendment on their system "Chordiant" to the product and it would have placed a direct order with BT to UPG the line to Fibre.

Youve been had and thats not fair on you...

 

What have you dont to try and resolve this with them?

 

Listened to them give wrong date after wrong date, argue between themselves and now enough is enough.

Even harsh language hasn't worked.

 

Listened to them give one excuse after the next, use harsh language, threaten to jump ship.

They haven't full filled their end of a contract which is to provide a service.

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