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hi all we have the vauxhall ampera its a electric car for those that didn't know lol

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Edited by BankFodder
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It would be helpful if you could give us your story bit more carefully and properly punctuated. It's very difficult to understand quite what you are saying in a way that you presented it.

 

Thank you


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ok so last year we bought a ampera in september,and since then its been in the garage for same repairs under warranty.every time it goes in for the display it comes out with new display and unto 7 days later it goes again, this happens for all 8 times each time its in garage for 30 days at least for repair,becuase it has to go to specialist electric car dealer in newcastle we are in leeds,

 

when we bought the car last year we paid £3000 deposit and the remainder £14000 on finance,so after 8 repairs and not been able to drive it much we have said to dealership enough is enough and wrote a letter to say we wont to reject his car now.

 

so the dealership has said we have 2 options we can hand the car back get our £3000 minus the 5 months we paid finance .and car less.

 

or let the vauxhall do repair again under warranty and fingers crossed

 

but we have had a case opened with vauxhall customer services since last year.and we said to them look the manufactory warranty runs out 2018 but if we let them fix it we would like extra warranty given for piece of mind after woods but they said no where do we stand

Edited by honeybee13
Paras.

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Thank you.

 

The dealership is wrong. Under the Consumer Rights Act, within the first 30 days of the purchase, if a defect materialised then you had the short-term right to reject. You could have taken advantage of this but unfortunately you have now missed the boat. Once again under the CRA, within the first six months of the purchase you have a limited right to reject meaning that the dealer must be given a single opportunity to repair the vehicle and if they are unable to do so or if the repair fails then they are obliged to refund you or to replace the vehicle at your option.

 

You are lucky because you are just within the six months. You must write a letter immediately to the dealer and give them notice that you are asserting your right under the Consumer Rights Act and that they have an opportunity to repair the vehicle and if either the repair fails or if they refuse to do so then you want a refund, or replacement – (tell them which you want). Tell them that these are your rights under the CRA and that if they will not comply with their obligations under the legislation that you will enforce them in the County Court. I would suggest that you copy the finance company in at the same time because under section 75 of the Consumer Credit Act the finance company can be held liable instead.

 

Get this letter to your dealer now. Make sure it is sent at least by recorded delivery and maybe drop a copy off to them as well for the avoidance of doubt.

 

In terms of what are you entitled to recover, you entitled to recover all of your expenses – including the cost of credit et cetera with a deduction for the use that you have had of the vehicle. From the sounds of it, you have had a pretty patchy use and so I would expect that in a court you would be able to argue further almost a total refund.

 

Don't take any nonsense from the dealer. It sounds if the dealer is not respecting your rights. You haven't told us who the dealer is. Please will you do so.

 

When you send a copy to the finance company, make sure that it is accompanied by a cover letter which explains exactly what you have been through with this vehicle and that you are preparing to reject it and that you will be enforcing section 75 of the CCA against them.

 

When you take the car to the dealer either for repair or because you are leaving it with them, make sure you photograph the vehicle inside and out so there is no dispute later about its condition or any damage that might have occurred to it.

 

Don't be sidetracked by the dealer and don't be persuaded to let anybody else get involved in repairing it. It is the dealer's responsibility and they have to make any arrangements they want to sort it out – but they have to sort it out.

 

If during the period of ownership you have experienced any expenses or other losses as a result of this ongoing story of faults and attended repairs, then if you take the matter to court then you will be entitled to recover that as well.


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ok all so update from last time ok the car was brought from bristol street motors.

now since last time the car had been sent to newcastle where whilst it was there the fault happened so they replaced the screen.

picked the car up and within minutes it happened again, so we called the dealership and told him made a video of it happening

To which then we also contacted vauxhall customer services and told them,

we had the car weeks before between the dealership and vauxhall it was arranged to be taken to luton, to the manufactory for them to look at it.whilst they had it for 3 weeks some things where changed etc but they couldn't make the car fault,becuase its intemintant, so they changed the touch screen, and was told that should cure it, guess what the car come back to us on the 19th december 2016 and on the 25th december yes xmas day it happened again,

so we video it and sent it to both dealership and vauxhall ,Now this is 11 times repairs same fault.today was phoned by garage to say he wonted us to drop the car to him on friday for him to drive it around clock up milage to see if fault happens.

its not going to its intemeintant.but we have rang vauxhall they told us they told the garage we have two options:

1 to reject the car

2 have a field tech guy visit but the garage is over 200 miles away from us

they have not mentioned any thing about the garage using the car for a week to see if it happens

the finance company is also involved by the way GMAC they know of the problems.And they rang us saying same thing vauxhall have given garage 2 options no mention of driving the car around for a week,

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