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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Utility giving out my personal details to a 3rd Party


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Hi CAG, hope this doesn't come across as too trivial.

 

I have a pet hate about unwanted marketing emails / messages etc, particularly from companies I use, when I've expressly asked not to receive these. It's the reason why I've had the same email and mobile number for over 10 years with little-to-no junk.

 

On the occasions I do get something, I usually pick it up with the company directly to sort it.

 

However, First Utility seems to have crossed a line this time - in the last week or so, I've had a postal letter, 2 texts and an email. However, these aren't strictly from First Utility - but from Siemens, on FU's behalf, trying to get me to buy a smart meter.

 

Am I right in thinking this is not only breaching my request not to receive marketing information, but actually breaches Data Protection by passing my details to a 3rd party?

 

Would be good to go back to them with something more robust than 'please do not send me this' for them to then ignore.

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Check the small print in your terms and conditions with FU.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Here are the relevant sections of the T&C's

 

I guess it's a question of whether this meets the criteria of 'In order to provide you with the service you have asked for ... ', but to me it me feels more like a marketing message - which I've expressly opted out of.

 

It was the same when they started spamming me with emails about their new broadband package. These have nothing to do with the running of the account, but everything to do with getting me to sign up to more services.

 

2. Use of Your Information

2.5 In order to provide you with the service you have asked for we may pass on information we hold to other companies to:

  • help us to provide, or improve the way we provide, the services we provide (for example a new supply point) or are needed to run your account (for example meter reading agencies)
  • manage debt collection and to help prevent and detect debt, fraud (including energy theft) and loss by notifying the TRAS fraud prevention agency and other energy suppliers to carry out periodic checks or where we suspect a customer has committed fraud or stolen energy and by using debt collection agencies and data service providers if you owe us money
  • provide information on our customers if our business is to change ownership
  • provide information for legal purposes if we are asked to do so.
  • We may also pass on information we hold to OFGEM or OfCom if we are required to do so.

2.6 You agree that prior to you becoming a customer we may obtain information from your previous supplier. Similarly, you agree that we may provide information about you to a new supplier should you move from us to a new supplier in the future.

2.7 We may share your data with approved partners who will use this information solely to administer and improve the service we provide. If you do not wish us to do so, please contact Customer Services on 01926 320700 for Electricity and Gas Services or 01926 320701 for Telephony Services or by Email: at customer.service@first-utility.com

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  • 3 weeks later...

Discussion posts moved to ....

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?475711-Smart-Meters...Discussion

 

This is someones thread and not a discussion about smart meters

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Am I right in thinking this is not only breaching my request not to receive marketing information, but actually breaches Data Protection by passing my details to a 3rd party?
wld think so, includng eu law, if you have formally rejected marketing.

i think some utilities may have been investigated by offgem for aggressive marketing. maybe its FU's turn to be investigated?

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