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MMF email - Redress - Provident debt written off ?

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Received the email below today - does this seem legit ?

 

 

CUSTOMER REFERENCE: M********

 

Dear ***** ***********

 

 

  • This email is important - please read it carefully
  • You are being offered compensation - you do not need to take any action

Why are we writing to you?

We are writing to you because you either currently hold, or previously held, an account with Provident Personal Credit and your account was legally assigned to Motormile Finance UK Limited (MMF) who are the current owners.

 

MMF agreed with the regulator, the Financial Conduct Authority (FCA), to conduct a review and where appropriate, a customer redress scheme, in respect of its loan portfolios and the scheme was overseen by the FCA.

 

The purpose of the scheme was to establish whether the information held by MMF was sufficient to formally evidence the original agreement entered into by you and whether MMF could validate the sums outstanding under the agreement.

 

In the spirit of the new regulatory framework imposed by the FCA as of 1 April 2014, MMF is no longer satisfied the information it holds in respect of your account is sufficient for the above purposes. We have therefore agreed with the FCA that we will voluntarily write off the remaining balance on your account.

What does this mean for me?

 

The write-down applied to your outstanding balance is £233.00

 

Your current outstanding balance is £0.00

 

What do you need to do now?

You do not need to take any further action in order to accept this offer of redress.

 

If you have a current Standing Order in place, please ensure you cancel this with immediate effect to ensure no further monies are collected.

 

To help you with any queries you might have about the background to this review and the redress scheme agreed with the FCA, click here to view our “Frequently Asked Questions”.

 

If you have any further questions or concerns then you can contact our dedicated Customer Care Team who will be able to help you. You can contact us on 0113 323 0099, or write to us via email at customerredress@mmile.com or by letter at the following address: MMF, Protection House, 83 Bradford Road, Leeds, LS28 6AT.

 

Yours sincerely

 

Denise Crossley

Chief Executive Officer

Motormile Finance UK Limited (MMF)

Please note: if you choose to communicate with MMF by email, unless otherwise advised by you, we will accept this as your consent to use your personal details to contact you by electronic means (email) with information about your account(s) which may include collections activity, negotiations and other services and products.

 

We are authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated agreements.

MMF is the trading name of Motormile Finance UK Limited, a company registered in England and Wales with company number 06637307.

Our registered office is Protection House, 83 Bradford Road, Leeds LS28 6AT. www.mmile.com

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