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BBC Scecret Shopper discovers Tesco overcharging 2/3rds of its customers

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https://www.thesun.co.uk/living/2836966/bbc-secret-shopper-finds-two-thirds-of-tesco-customers-overcharged-by-expired-deals/

 

In 33 out of 50 Tesco stores visited by a secret shopper over a three month period, customers were being short-changed after a discount marked on the shelf was not applied at the till because it was out of date.

 

It also uncovered multi-buy deals still being advertised on Tesco shelves days, weeks – and in some cases months – after the deductions were no longer being applied at the till.

 

 


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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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In January they were discovered short changing customers by increasing the cardboard inner of toilet rolls, thereby reducing the number of sheets on the loo roll

 

 

http://www.mirror.co.uk/news/uk-news/tesco-shoppers-getting-bum-deal-9679313


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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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http://metro.co.uk/2017/02/13/customers-tricked-into-overpaying-in-two-thirds-of-tesco-stores-6442718/?ito=facebook

 

 

And even after customers complained to staff, some stores still failed to remove the out-of-date discount labels from the shelves.

 

In the worst case, staff at a Tesco Express in Birmingham repeatedly failed to remove labels showing items as on offer when they no longer were. The out of date labels were still on display a full month after the BBC’s reporter first pointed it out.

 

 


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I had this issue a little while ago, bought two bottles of Rum marked at £15 each or 2 for £20, but after leaving the shop I was thinking my bill had seemed too high, so when I checked my receipt I realised they really had just charged me £15 each.

When I went back in to complain they not only refunded me the additional £10, but they refunded me double. Apparently it was store policy to refund double when it was their fault.

 

In that case they did remove the out of date label, right away when they'd gone to check it. Kind of a shame really given that they essentially gave me two bottles of rum for free. I'd have gone back the next day and gotten a few more if the label had still been there...:razz:

 

 

I can definitely understand the problem though, so many people don't check their receipts, they just pay and walk out with no idea of what the amount should have been. I only realised because I'd been keeping track of the prices of what I had been buying (a relatively small number of items which is why I could keep track). Had it been a big weekly shop I probably wouldn't have noticed the extra £10.

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A lot of it isn't deliberate, but where special offers have expired but where advertising is then left in place and not removed straight away. Stores have drastically reduced headcount and especially in the smaller stores struggle to keep up with relabelling


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