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Friends ESA telephone assessments?


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thankfully its been a while since I have had to deal with dwp or atos or whoever.....but my friend has just told me she had a telephone assessment and has been denied esa....I am shocked they can do this.

 

I thought it had to be a face to face assessment.

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Is it possible the telephone assessment was regarding the criteria for income etc rather than a health assessment?

If it was the health assessment, then I'd think a mandatory reconsideration based on that point alone would be the starting point. I'm fairly sure they can't make a 'fit for work' decision without a face-to-face other than in very exceptional circumstances, which are listed in the WCA handbook.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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