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Friends ESA telephone assessments?

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thankfully its been a while since I have had to deal with dwp or atos or whoever.....but my friend has just told me she had a telephone assessment and has been denied esa....I am shocked they can do this.


I thought it had to be a face to face assessment.

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Is it possible the telephone assessment was regarding the criteria for income etc rather than a health assessment?

If it was the health assessment, then I'd think a mandatory reconsideration based on that point alone would be the starting point. I'm fairly sure they can't make a 'fit for work' decision without a face-to-face other than in very exceptional circumstances, which are listed in the WCA handbook.


"If you want my parking space, please take my disability" Common car park sign in France.

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