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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PLEASE PLEASE HELP.....Time is seriously rumming out!!!!

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My partner claims WTC for us both,,


We have 2 of his adult children living with us. both have had medical assessments and have been awarded PIP...


He is a Romany of English birth. He is 62.. He cant read or write. He previously did landscaping but could not keep his prices down in line with other landscapers. We live in a rented house 3 bedrooms. e have now been selected for an examination.


We have a very good friend who is helping us to get all the information together but it is a very tight deadline...in fact 16/02/17... We only got the form 3 weeks ago... We are desperate for any help!!! please !!!


we also got a letter from NHS to say that the entire family is no longer entitled to NHS prescriptions as our exemption cards will be invalid from 1st May due to information from HMRC... The adult children aged 28 and 27 receive multiple medication...we get a contribution to housing benefit and council tax....


Am tired..worried..cant sleep...eat...and sooooo very worried...please help us,,,

Edited by honeybee13
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Hello and welcome to CAG. I'm sorry to hear about your problems.


In order for people to help, could you tell us why they want to see you please? What does their letter say and what is the form asking?


With the NHS, are you saying you can't have prescriptions at all or they want you to pay for them after 1st May?


The forun guys should be along over the course of the day, they may have more questions for you.


My best, HB

Illegitimi non carborundum




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Thankyou so very much for picking this up


My partner was doing some landscaping but as the recession hit so did his business.

We had to contact our landlord as our garage door broke. My partner watched as it was repaired and decided to also try that as a means of income.


Earnings from this has been added to our self employment assessment.

They want proof of clients..i.e work book.

Bank statements for nov-jan.

Proof of advertising etc.

All receipts.

Business insurance records.

Trade qualifications. (partner cant read or write..a Romany)

Vehicle insurance for trade purposes.

Business plan.

Proof of how much charged.


NHS letter states that after 1st May all exemption will cease due to information received from HMRC.

2 adult children with epilepsy live with us. Both get the new PIP after medical examination.

We get HB and Council tax help.


We are so worried that we will no longer be able to afford our rent!


All information needs to be in by 16th...so why have they contacted NHS before? Is this just a mandatory thing they do?

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I cant help with WTC but I can help with prescriptions, first of all your husband at age 62 is automatically age exempt from prescription charges, if age and DOB are computer generated on his prescription he doesn't even need to sign the back of the form, if they are handwritten then he will have to claim and sign the form but that's only exemption for him not the family, unless you yourself are over 60 and then you too are exempt.



It could be that your WTC free prescription certificate is due to expire in May that's why they have written to you, but your family can claim free prescriptions due to low income if you are are no longer entitled to WTC




I am not sure how it would work if one or both parents are already exempt, it may be that the other adults (they are not children) may have to claim themselves depending if they are working or on benefits



This link also gives you an idea who is and who is not exempt


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  • 4 weeks later...


..we sent in everything required and have had a very satisfactory outcome..

.if anybody needs help let me know and I will try my best to help and advise..



...What a relief though.

..we were all very stressed out at the time and we did have a lot of help from a very close friend...


Try not to worry if you are going through a similar situation..


Thankyou to all of the help received.


Much respect to you all

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