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Huge Laptop Repair Delay from Toshiba + Ignoring Complaints


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I sent my laptop into toshiba for repair under warranty around 10 weeks ago.

 

Despite half a dozen phone calls over this period they still have not got the parts in nor know when they will have them.

 

I said its about time they consider giving me another new or refurbished laptop but they were unable to offer this as they are only the repair company and not Toshiba themselves.

They were unable to offer any contact details for Toshiba apart from email.

 

I emailed Toshiba in Germany who deal with this apparently and politely asked for a replacement as a repair was not forthcoming.

 

Because i only had an ebay invoice they considered this not proper proof of purchase and they wouldn't give me a replacement machine.

 

I argued that they have accepted the laptop under warranty already and that surely they cant pick and choose solutions because the laptop is either in warranty or not in warranty and not some in between state where they can only offer certain solutions.

 

Despite doing this politely they then decide to block my email address.

No notice of anything i had to google up the server errors i was getting.

 

i try contacting Toshiba by phone

but the only number available for computer repairs is locked out unless you can provide a repair reference (mine didnt work).

 

I wanted to talk to customer services and found out the only way i can do this is via snail mail.

 

Right i thought, that old cop-out!,

 

i tapped out a letter and sent it recorded post within the hour.

 

That was nearly three weeks ago it looks like they have ignored it :(

 

Anyone have any idea where i stand legally with this?

 

Can they make me wait this long for a simple keyboard replacement?

 

Can i do anything about my issue and complaint being ignored?

 

Any advice would be helpful as im kind of in toshiba limbo atm.

 

Thanks.

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your issue is you sent it to Toshiba

 

your beef is with the retailer that sold it to you - not the manu.

 

without some dates of when the laptop was made

and when you bought it

and when is first failed

 

we cant really advise

 

but.

 

the bottom line is you have NO legal remit against Toshiba under any UK CRA rules

as its not the manu's problem..

 

its the retailers problem....

 

unless Toshiba have accepted responsibility as its a recognised manu fault they have already coughed too?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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" Because i only had an Ebay invoice they considered this not proper proof of purchase and they wouldn't give me a replacement machine. "

 

So who on Ebay was it purchased from ?

 

Andy

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