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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
    • Fraudsters are increasingly using AI, but are people taking the problem seriously enough?View the full article
    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claim Repudiated because I made a mistake.


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October last year I had my van stolen. When the police came I told them the circumstances and wrongly stated that the van was unlocked. I believed this to be correct and even told the insurance claims handler the same thing.

 

Baiscally I was loading the van (box van with tail lift) with two other guys. I had hung my jacket up with the van keys in the pocket . We were up and down stairs loading up furniture. Next thing i know is one of the lads shouted the vans been nicked , it was literally just speeding off up the road , tail lift down and furniture all over the road.

 

Anyway this was in October 2016. I had told the police and the claims handler that I believed the van to have been unlocked.

 

Sometime in December between Christmas and New Year I was informed that the insurance company would not be paying out and would not be refunding any of my premium either!

 

In January I went to the Auction House where the theft occured and was asked about the payout on the van . I told the lads that were helping me load the van that the claim was refused because I had left the van unlocked. I still believed this.

 

One of tha lads then told me that he had wanted to adjust the tail lift and could not get in the cab to turn on the power as it was locked.

 

Obviously I was a bit peeved about this as I had told the insurance assessor and the police that there were lads helping me and could tell them as much as I could but neither were interested.

 

Hed either of them spoke to the lads who were helping me then my mistake about the van being unlocked would have been discovered earlier.

 

As soon as I realised there had been a mistake I wrote to ageas insurance .

 

The are not interested in looking again as I had told the police and them the same thing ... because I believed it to be true.

 

How can I force Ageas to listen , they have made the decision on incorrect evidence and even though the mistake has been pointed out to them , they are refusing to even speak to the guys from the auction house.

 

I want to go to the Ombudsman but Im not sure if they can look at the new evidence or will just look at what was said to the police and insurance claims handler.

 

Would it be worth correcting the mistake in my police statement ? Would a statement of truth help ?

 

The van was on finance and I have nothing to gain but everything to lose .

 

I thank you for looking and hope I can get some advice . Shaun

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I think that I would start off by going to a solicitor and swearing out affidavits – both you and your colleague explaining exactly what happened , why you made the mistake and what the story is now . Then supply copies of these to the police and also to the insurer as part of a formal letter advising them that the original story they had was incorrect and asking them to review the situation and the light of this new evidence . After that , come back here and let us know what has happened. If they still refuse then we will advise you on your next step .

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I will try that Bankfodder , the location where I was loading was down 9 steps so after a couple of trips up and down I removed my coat and hung it on the door at the top of the stairs. My coat was stolen ... I suspect they were looking for cash , phones etc and found my keys . Without speaking to them I can only guess what happened Hammy.

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I will try that Bankfodder , the location where I was loading was down 9 steps so after a couple of trips up and down I removed my coat and hung it on the door at the top of the stairs. My coat was stolen ... I suspect they were looking for cash , phones etc and found my keys . Without speaking to them I can only guess what happened Hammy.
. Did you mention the stolen coat in your statement to the insurer and stolen keys? An unlocked car I'd just a technicality if they have the keys anyway. Ageas are a lloyd's syndicate, go to their complaints department.
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Where was your jacket hung up?

 

Do you still have the keys and do you have the spare set of keys?

 

. Did you mention the stolen coat in your statement to the insurer and stolen keys? An unlocked car I'd just a technicality if they have the keys anyway. Ageas are a lloyd's syndicate, go to their complaints department.

 

Ageas are not a Lloyd's syndicate

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