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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claim Repudiated because I made a mistake.


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October last year I had my van stolen. When the police came I told them the circumstances and wrongly stated that the van was unlocked. I believed this to be correct and even told the insurance claims handler the same thing.

 

Baiscally I was loading the van (box van with tail lift) with two other guys. I had hung my jacket up with the van keys in the pocket . We were up and down stairs loading up furniture. Next thing i know is one of the lads shouted the vans been nicked , it was literally just speeding off up the road , tail lift down and furniture all over the road.

 

Anyway this was in October 2016. I had told the police and the claims handler that I believed the van to have been unlocked.

 

Sometime in December between Christmas and New Year I was informed that the insurance company would not be paying out and would not be refunding any of my premium either!

 

In January I went to the Auction House where the theft occured and was asked about the payout on the van . I told the lads that were helping me load the van that the claim was refused because I had left the van unlocked. I still believed this.

 

One of tha lads then told me that he had wanted to adjust the tail lift and could not get in the cab to turn on the power as it was locked.

 

Obviously I was a bit peeved about this as I had told the insurance assessor and the police that there were lads helping me and could tell them as much as I could but neither were interested.

 

Hed either of them spoke to the lads who were helping me then my mistake about the van being unlocked would have been discovered earlier.

 

As soon as I realised there had been a mistake I wrote to ageas insurance .

 

The are not interested in looking again as I had told the police and them the same thing ... because I believed it to be true.

 

How can I force Ageas to listen , they have made the decision on incorrect evidence and even though the mistake has been pointed out to them , they are refusing to even speak to the guys from the auction house.

 

I want to go to the Ombudsman but Im not sure if they can look at the new evidence or will just look at what was said to the police and insurance claims handler.

 

Would it be worth correcting the mistake in my police statement ? Would a statement of truth help ?

 

The van was on finance and I have nothing to gain but everything to lose .

 

I thank you for looking and hope I can get some advice . Shaun

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If the van was locked, how did the thief get in and steal it?

 

Do you still have all the sets of keys or were they in the van?

 

Two questions the insurance may ask.

 

H

44 years at the pointy end of the motor trade. :eek:

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I think that I would start off by going to a solicitor and swearing out affidavits – both you and your colleague explaining exactly what happened , why you made the mistake and what the story is now . Then supply copies of these to the police and also to the insurer as part of a formal letter advising them that the original story they had was incorrect and asking them to review the situation and the light of this new evidence . After that , come back here and let us know what has happened. If they still refuse then we will advise you on your next step .

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I will try that Bankfodder , the location where I was loading was down 9 steps so after a couple of trips up and down I removed my coat and hung it on the door at the top of the stairs. My coat was stolen ... I suspect they were looking for cash , phones etc and found my keys . Without speaking to them I can only guess what happened Hammy.

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I will try that Bankfodder , the location where I was loading was down 9 steps so after a couple of trips up and down I removed my coat and hung it on the door at the top of the stairs. My coat was stolen ... I suspect they were looking for cash , phones etc and found my keys . Without speaking to them I can only guess what happened Hammy.
. Did you mention the stolen coat in your statement to the insurer and stolen keys? An unlocked car I'd just a technicality if they have the keys anyway. Ageas are a lloyd's syndicate, go to their complaints department.
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Where was your jacket hung up?

 

Do you still have the keys and do you have the spare set of keys?

 

. Did you mention the stolen coat in your statement to the insurer and stolen keys? An unlocked car I'd just a technicality if they have the keys anyway. Ageas are a lloyd's syndicate, go to their complaints department.

 

Ageas are not a Lloyd's syndicate

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