Jump to content


Alice1971

Barclays Additions - Request for Refund of Fees

style="text-align:center;"> Please note that this topic has not had any new posts for the last 941 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Thank you so much for your valued advice slick132.

 

I will do as you have advised.

 

The full address that I sent the SAR to is:

 

Barclays Bank Plc

Head Office Customer Relations

1 Churchill Place

London

E14 5HP

 

I will update thread with any progress.

 

Thanks again, Alice

Share this post


Link to post
Share on other sites

Hi Alice,

 

The address you used for the SAR is fine. My concern was that you can't use RM Signed For delivery with a PO Box address.

 

So reply to the letter as I said above.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi All,

 

Feeling very Frustrated with Barclays!!!

 

Sent off the recommended letter regarding their decision and my SAR to Barclays Leicester by Royal Mail Second Class recorded on Friday. Should have arrived by now but hasn't been signed for.

 

This is the second letter sent in February to that address, the first letter sent on the 13th February First Class recorded still hasn't got there.

 

It makes me think they reject signed for mail.

 

How can I get a letter to them and know that it has been received?

 

Should I try special delivery?

 

Or just send one normally with a certificate of posting and ask in the letter that they confirm receipt in writing?

 

Any advice greatly appreciated.

 

Thanks Alice.

Share this post


Link to post
Share on other sites

Give it a few more days for the bank to sign for your letter, or not.

 

Let us know next week.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks slick132,

 

It's been two weeks now and the letter still hasn't been signed for by Barclays; what should I do now?

 

Thanks in advance for any advice; it is greatly appreciated.

 

Alice

Share this post


Link to post
Share on other sites

Hi Alice,

 

 

Have you asked R Mail where the letter(s) is and why it's not been signed for. It could be that they have failed to report successful delivery.

 

There were 2 letters - 1 to Leicester about the decision to reject your claim; and 1 to London HQ with the SAR.

 

For each letter, please confirm if it's been signed for or replied to yet.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites
Hi Alice,

 

 

Have you asked R Mail where the letter(s) is and why it's not been signed for. It could be that they have failed to report successful delivery.

 

There were 2 letters - 1 to Leicester about the decision to reject your claim; and 1 to London HQ with the SAR.

 

For each letter, please confirm if it's been signed for or replied to yet.

 

:-)

 

I asked at the delivery office and they could only see what I could see on the tracking; they gave me the customer services number to ring which I will do tomorrow.

 

The SAR letter to the London address was received and I have delivery confirmation for this. As of today I have had no correspondence regarding my application for information and the cheque has not been cashed.

 

I have sent two letters recorded delivery to Leicester:

 

The first regarding their letter about returning my questionnaire; this was not signed for but I think they received it because I sent it on a Friday and I received the phone call from them regarding the claim on the following Wednesday or Thursda.The man said that he had enough information: this suggests to me that he was saying that he did not need the questionnaire, so did he receive my letter?

 

The second was the letter I sent regarding their decision, this has not been signed for and I have had no correspondence in response to the letter.

 

Thanks Alice

Share this post


Link to post
Share on other sites

Ok, give us an update when you've spoken to RM.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

I had problems with Barclays SAR and I called 0800 282 390 who is the complaints department. They actually called me back to give me information.

Edited by fkofilee
Removed Advisor's Name

Share this post


Link to post
Share on other sites

Spoke to Rm, my tracking number for the reply to their decision is now listed as missing. They said that Barclays might have the letter as signed for mail is signed for in bulk by big companies. I told them it was important I have proof of delivery; they said if I resend using special delivery I will definitely get a signature.

 

Regarding my SAR still no correspondence, cheque still not cashed. The 40 days is up on Monday (In my count I included weekends).

 

Thanks CuriousBee for your advice, but I really need them to give me all info in paper format.

 

Thanks Alice

Edited by Alice1971

Share this post


Link to post
Share on other sites

I am waiting for my SAR as well, and they have not cashed the cheque. At lease Claire was able to tell me that they are in their 21 days of 40 days and I will get it in further two and a half weeks. I believe she is the UK complaints managing agent.

 

Good luck - I am sure it won't be long now and you will get it sorted.

Share this post


Link to post
Share on other sites

FYI Barclays are terribly slow at getting SAR's out in time, mine took almost 4 months.

On the plus side, they will compensate for the error if it is late.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

Share this post


Link to post
Share on other sites

I'd complain to RM about their failure. You've paid for your item to be signed for and RM's tracking system should tell you where the item was last logged.

 

Send the chasing letter if the SAR is late.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi Alice - I got my SAR documents today. But they have not included any application forms or agreements with the documents. I may have to send a separate CCA letter for that.

 

Please call that telephone number I gave you. The lady I spoke to was very helpful and she said the documents will be sent to my nearest branch and today I went and collected it.

 

I was surprised as I only sent the letter on 23rd February. Ask for the UK complaints manager.

 

Good luck.

Share this post


Link to post
Share on other sites

Hi CB,

 

The SAR is a request for data about you held by the bank but they're not obliged to produce specific copy documents.

 

As you say, only a CCA request will produce a credit agreement/application.

 

Sorry to Alice for the highjack.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks slick.

Yes I am going to send a CCA letter for the agreements/application forms.

CB

Share this post


Link to post
Share on other sites
I'd complain to RM about their failure. You've paid for your item to be signed for and RM's tracking system should tell you where the item was last logged.

 

Send the chasing letter if the SAR is late.

 

:-)

 

Thanks slick132, and no problem with the hijack.

 

Will update as necessary.

 

Alice

Share this post


Link to post
Share on other sites

Thanks Martin for your input. I will persevere with my application.

 

Thanks CB, I will send a chasing letter first as advised by slick132. If I have no joy still maybe I will ring the number that you have kindly given.

 

I will update as necessary.

 

Thanks again,

 

Alice

Share this post


Link to post
Share on other sites

Update:

 

Today I recieved some information in response to my SAR.

 

The information came from the Subject Access Request Team at Leicester. I was very disappointed with what they have sent, I received:

 

Reams of dot matrix printed Informatiom relating to my Barclaycards and also my Rbs credit card.

 

And a 'DATA PROTECTION ACT SUBJECT ACCESS REPORT' consisting of 41 pages which to be honest has very little information in it.

 

This is all that I have received.

 

The report has no references to me opening the Additions account in May 96, closing the Additions account on Sunday 01/02/98 or any reference to me re-opening an Additions account in April 98.

 

The only reference it has; is to me supposedly upgrading to Additions plus on 21/06/05. In the 'Notepad Details' section:

 

Note pad text:

 

'customer would like to upgrade to add plus from additions for comprehensive travel insurance no further on required please sanction'

 

The thing is in the period of 2003 to 2008 I didn't go on holiday at all and I have only been abroad on holiday once in 1994. Most of my holidays out of this period have been camping so I would never have upgraded for comprehensive travel insurance. Also as I have said previously I had just found out that there was a significant chance that I would be made redundant, so I certainly would not have been planning any holidays at that time.

 

On the report it days 'data extracted 13/02/17' so it's taken a month for me to receive it.

 

In the covering letter it does say:

 

'If there is other information that you expected to receive in response to your request please let us know, providing as much specific detail as you can to help us locate what you want'

 

So should I ask for information relating to my closing and re-opening additions In 1998?

 

The covering letter also says:

 

'due to the type of information requested, there may be multiple packaged files sent to you by secure post'

 

Does this mean I may receive more information from other Barclays locations/ departments?

 

Thanks in advance for any advice.

 

Alice

Share this post


Link to post
Share on other sites

Hi Alice,

 

You should assume for now that you've rec'd all they're sending.

 

But go through it all v carefully to make sure nothing is overlooked.

 

If you feel certain important data about you is missing, go back to them to query this.

 

Let us know what you're going to do, or if you need suggestions.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

There was nothing much in my bundle of documents either. One of the statements did not have any data - that is the one I am querying. I think there is a telephone number on the letters that they sent so you can call them up if you are not happy or expecting something that you need.

CB

Share this post


Link to post
Share on other sites

A follow up letter would be better than a call.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

Share this post


Link to post
Share on other sites

I agree with Martin - whatever you need to query or complain about - put it in writing.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hello all

 

I have been reading this with a lot of interest as I have received my statements from Barclays. However, they do have a specific address in Leicester for SARs. They have also sent me my Egg Card statements. I do not wish to hijack Alices thread but this my first post on CAG and was wondering if anybody had been successful in claiming back fees from Barclays Additions accounts?

 

Many thanks in advace

DD

Share this post


Link to post
Share on other sites

start a new thread

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...