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    • So this is alleged fraud, rather than a normal debt situation.   Why have UK authorities not been involved, if the person has lived in the UK ?   Perhaps they have tried and got nowhere, so use these interpol red notices to have them detained in a third party country.    I have read online articles that say these interpol notices are being abused by Banks based in UAE.          
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    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
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Alice1971

Barclays Additions - Request for Refund of Fees

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Thank you so much for your valued advice slick132.

 

I will do as you have advised.

 

The full address that I sent the SAR to is:

 

Barclays Bank Plc

Head Office Customer Relations

1 Churchill Place

London

E14 5HP

 

I will update thread with any progress.

 

Thanks again, Alice

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Hi Alice,

 

The address you used for the SAR is fine. My concern was that you can't use RM Signed For delivery with a PO Box address.

 

So reply to the letter as I said above.

 

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Hi All,

 

Feeling very Frustrated with Barclays!!!

 

Sent off the recommended letter regarding their decision and my SAR to Barclays Leicester by Royal Mail Second Class recorded on Friday. Should have arrived by now but hasn't been signed for.

 

This is the second letter sent in February to that address, the first letter sent on the 13th February First Class recorded still hasn't got there.

 

It makes me think they reject signed for mail.

 

How can I get a letter to them and know that it has been received?

 

Should I try special delivery?

 

Or just send one normally with a certificate of posting and ask in the letter that they confirm receipt in writing?

 

Any advice greatly appreciated.

 

Thanks Alice.

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Give it a few more days for the bank to sign for your letter, or not.

 

Let us know next week.

 

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Thanks slick132,

 

It's been two weeks now and the letter still hasn't been signed for by Barclays; what should I do now?

 

Thanks in advance for any advice; it is greatly appreciated.

 

Alice

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Hi Alice,

 

 

Have you asked R Mail where the letter(s) is and why it's not been signed for. It could be that they have failed to report successful delivery.

 

There were 2 letters - 1 to Leicester about the decision to reject your claim; and 1 to London HQ with the SAR.

 

For each letter, please confirm if it's been signed for or replied to yet.

 

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Hi Alice,

 

 

Have you asked R Mail where the letter(s) is and why it's not been signed for. It could be that they have failed to report successful delivery.

 

There were 2 letters - 1 to Leicester about the decision to reject your claim; and 1 to London HQ with the SAR.

 

For each letter, please confirm if it's been signed for or replied to yet.

 

:-)

 

I asked at the delivery office and they could only see what I could see on the tracking; they gave me the customer services number to ring which I will do tomorrow.

 

The SAR letter to the London address was received and I have delivery confirmation for this. As of today I have had no correspondence regarding my application for information and the cheque has not been cashed.

 

I have sent two letters recorded delivery to Leicester:

 

The first regarding their letter about returning my questionnaire; this was not signed for but I think they received it because I sent it on a Friday and I received the phone call from them regarding the claim on the following Wednesday or Thursda.The man said that he had enough information: this suggests to me that he was saying that he did not need the questionnaire, so did he receive my letter?

 

The second was the letter I sent regarding their decision, this has not been signed for and I have had no correspondence in response to the letter.

 

Thanks Alice

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Ok, give us an update when you've spoken to RM.

 

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I had problems with Barclays SAR and I called 0800 282 390 who is the complaints department. They actually called me back to give me information.

Edited by fkofilee
Removed Advisor's Name

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Spoke to Rm, my tracking number for the reply to their decision is now listed as missing. They said that Barclays might have the letter as signed for mail is signed for in bulk by big companies. I told them it was important I have proof of delivery; they said if I resend using special delivery I will definitely get a signature.

 

Regarding my SAR still no correspondence, cheque still not cashed. The 40 days is up on Monday (In my count I included weekends).

 

Thanks CuriousBee for your advice, but I really need them to give me all info in paper format.

 

Thanks Alice

Edited by Alice1971

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I am waiting for my SAR as well, and they have not cashed the cheque. At lease Claire was able to tell me that they are in their 21 days of 40 days and I will get it in further two and a half weeks. I believe she is the UK complaints managing agent.

 

Good luck - I am sure it won't be long now and you will get it sorted.

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FYI Barclays are terribly slow at getting SAR's out in time, mine took almost 4 months.

On the plus side, they will compensate for the error if it is late.


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I'd complain to RM about their failure. You've paid for your item to be signed for and RM's tracking system should tell you where the item was last logged.

 

Send the chasing letter if the SAR is late.

 

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Hi Alice - I got my SAR documents today. But they have not included any application forms or agreements with the documents. I may have to send a separate CCA letter for that.

 

Please call that telephone number I gave you. The lady I spoke to was very helpful and she said the documents will be sent to my nearest branch and today I went and collected it.

 

I was surprised as I only sent the letter on 23rd February. Ask for the UK complaints manager.

 

Good luck.

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Hi CB,

 

The SAR is a request for data about you held by the bank but they're not obliged to produce specific copy documents.

 

As you say, only a CCA request will produce a credit agreement/application.

 

Sorry to Alice for the highjack.

 

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Thanks slick.

Yes I am going to send a CCA letter for the agreements/application forms.

CB

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I'd complain to RM about their failure. You've paid for your item to be signed for and RM's tracking system should tell you where the item was last logged.

 

Send the chasing letter if the SAR is late.

 

:-)

 

Thanks slick132, and no problem with the hijack.

 

Will update as necessary.

 

Alice

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Thanks Martin for your input. I will persevere with my application.

 

Thanks CB, I will send a chasing letter first as advised by slick132. If I have no joy still maybe I will ring the number that you have kindly given.

 

I will update as necessary.

 

Thanks again,

 

Alice

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Update:

 

Today I recieved some information in response to my SAR.

 

The information came from the Subject Access Request Team at Leicester. I was very disappointed with what they have sent, I received:

 

Reams of dot matrix printed Informatiom relating to my Barclaycards and also my Rbs credit card.

 

And a 'DATA PROTECTION ACT SUBJECT ACCESS REPORT' consisting of 41 pages which to be honest has very little information in it.

 

This is all that I have received.

 

The report has no references to me opening the Additions account in May 96, closing the Additions account on Sunday 01/02/98 or any reference to me re-opening an Additions account in April 98.

 

The only reference it has; is to me supposedly upgrading to Additions plus on 21/06/05. In the 'Notepad Details' section:

 

Note pad text:

 

'customer would like to upgrade to add plus from additions for comprehensive travel insurance no further on required please sanction'

 

The thing is in the period of 2003 to 2008 I didn't go on holiday at all and I have only been abroad on holiday once in 1994. Most of my holidays out of this period have been camping so I would never have upgraded for comprehensive travel insurance. Also as I have said previously I had just found out that there was a significant chance that I would be made redundant, so I certainly would not have been planning any holidays at that time.

 

On the report it days 'data extracted 13/02/17' so it's taken a month for me to receive it.

 

In the covering letter it does say:

 

'If there is other information that you expected to receive in response to your request please let us know, providing as much specific detail as you can to help us locate what you want'

 

So should I ask for information relating to my closing and re-opening additions In 1998?

 

The covering letter also says:

 

'due to the type of information requested, there may be multiple packaged files sent to you by secure post'

 

Does this mean I may receive more information from other Barclays locations/ departments?

 

Thanks in advance for any advice.

 

Alice

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Hi Alice,

 

You should assume for now that you've rec'd all they're sending.

 

But go through it all v carefully to make sure nothing is overlooked.

 

If you feel certain important data about you is missing, go back to them to query this.

 

Let us know what you're going to do, or if you need suggestions.

 

:-)


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There was nothing much in my bundle of documents either. One of the statements did not have any data - that is the one I am querying. I think there is a telephone number on the letters that they sent so you can call them up if you are not happy or expecting something that you need.

CB

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A follow up letter would be better than a call.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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I agree with Martin - whatever you need to query or complain about - put it in writing.

 

:-)


We could do with some help from you

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Hello all

 

I have been reading this with a lot of interest as I have received my statements from Barclays. However, they do have a specific address in Leicester for SARs. They have also sent me my Egg Card statements. I do not wish to hijack Alices thread but this my first post on CAG and was wondering if anybody had been successful in claiming back fees from Barclays Additions accounts?

 

Many thanks in advace

DD

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start a new thread

 

 

dx


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