Do I have any reasonable grounds to get answers of accusing me

[Now barred]

Hi, Hope I'm not breaking any rules here , And that I've posted in appropriate section and see past my bad punctuation and grammar .

On 31/01/17 Kidderminster morrisons 7:10pm upon leaving store I was confronted by manager and two members of staff ,apparently they had reason to believe I had been stealing. Asked to view my bag. Shocked I gave the manager my bag he didn't even check items which I thought strange .next hands me bag back and then says I was caught shoplifting two three days ago and thrown out of store. Now I'm gob smacked. He confirms this again twice with female member of staff right in front of me .couldn't believe what I was hearing .I said I hadn't been here for about 3weeks, Couldn't believe what I was hearing .I said I hadn't been here for about 3weeks and very mistaken .Again in front of me staff confimed was me .He wasn't intrested .I said would you like me to get crb .he said that's not proof,could just mean haven't been caught yet .wow unbelievable. I ask would he like to see receipts next he says I'm barred .my self my family and friends are disgusted !!2nd part, when I got home , I phoned asking for other member of staff present , and again to tell the manager how wrong he was and I'm taking this further head office number and something has to be done about this ..he said he would look into this .I said yiu have my number now ,would you phone me back his reply you can phone back !and put me through to someone else at Kidderminster store who was lovely on phone with who I told events too .. Morrisons if I had been shoplifting why not call police there and then as surely you would have CCTV .why would a manger ban a loyal customer of years by just going on staff members word ,when I'm completely innocent ? What happened to checking a customers bag seeing receipt and then sincerely apologising ..

I had a reply from there fb page ie:

 

Morrison's

Hi Alan, I am very sorry to hear that please could you PM us with your contact details so I can look into this? Thanks - Harriet

LikeMore · Yesterday at 08:17

 

Alan Morrison

Hello Harriet, as you can imagine very embarrising, but the humiliation of the experience isn't going to go away in a hurry.

And I have sent a pm , I'm on lunch break so you should be able to catch me free.Alan

 

And then in private messaging

Alan Morrison

Hello Harriet, Im on a lunch break right now so please phone me as soon as you have chance Alan

Yesterday at 12:08

 

Morrisons

Hi Alan, I have investigated this with the store Manager who has advised that you were already banned from the store due to breach of security they said admittedly you where not caught shop lifting last night however you was banned from the store already. If you would like to speak to the store Manager about this let me know and I will arrange for them to contact you. Thanks - Harriet

Yesterday at 12:47

 

Alan Morrison

Hello Harriet , this is my point I haven't been in store for weeks who ever they thought they had thrown out days previously .I assure you was not me ... I woukd like to view or at least get them to view cctv .... How would you feel .. If you went into you're local store then asked to show you hadn't been shop lifting ..and then be told you had been banned days before ..and thrown out when you haven't even visited there in weeks ? I'm not happy with this out come at all

Yesterday at 22:22

 

Alan Morrison

Morning Harriet, I've never been banned from a store in my life, I never breached any security I hadn't been in store for about three weeks is it possible for manager to review CCTV eveidence of what ever date of incident

I'm at work till after 5 so I'll be free then if manager would call .thank you Alan

Today at 08:12

 

Morrisons

Good Afternoon Alan. After my colleague has spoken with the Manager who said you have not been caught shoplifting recently, in the last few weeks, however you have breach security on previous occasions. This is down to the Store Managers discretion and you would have to speak directly with them about this - Cam

 

And now I'm stumped don't know what to do about this I'm looking for a way to resolve this matter and not be branded and barred from morrisons and an apology is this to much to ask

Edited February 1, 2017 by Now barred
Extended

[BazzaS]

They can ban whoever they like, for any reason or none.

 

You can ask Head Office again to review any CCTV footage, re-iterating that you believe it is a case of mistaken identity, but if they decline ; not much you can do.

 

Highlight that you'd like to get this resolved, but if they won;t budge ; vote with your feet, shop elsewhere. Warn your friends they might be treated the same, and they should consider shopping elsewhere.

[silverfox1961]

Hi and welcome to CAG

I have to agree with Bazza here.

 

Every person that shops at Morrisons do so by invitation. That invitation can be removed for any reason or no reason. That is their right.

 

I, like you would feel aggrieved by this and I would complain but at the end of the day, their ban could still hold.

 

Perhaps your local rag would be interested?

 

There are other things you could do. Complain to the store and send a SAR with the £10 fee to get any data they have on you which may include video footage. Other than that, I can't see much else you can do.

[Surfer01]

Contact the Kidderminster Shuttle and Worcester news and speak to their reporters.

[ericsbrother]

Agree with silverfox, obvioulsy a case of mistaken identity and that may throw up problems with a SAR for the CCTV footage once they realise they have the wrong person they wont be able to pass the footage on and certainly wont be giving you any assistance in making themselves look stupid so you will be at an impasse.

Local press might take the matter up but again the store isnt going to hand over the rope to hang themselves so just an anodyne statemetn will be given to the paper that does nothing to help.

I was wondering, how didyou pay for the items? If they suddenly had a flag raised regardingh your name then someone else may well have given them false details andyour debit card flagged this up so a SAR may be usefulto determine what data is held abpout you that may be incorrect. If they are unfairly processing your (erroneous) data then you can ask for redress and get the incorrect data expunged. Probably better than seeing the CCTV but ask for both anyway. Once you have got waht they have on you then you can go to the ICO if they dont put things right. This wouldnt lift a ban though but that would be foolish to continue with once they know that it was their error.