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Zinc/Harlands/Spratt Endicott

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HI all,


In 2015 I joined Exercise for Less.

I cancelled the direct debit having spoken to the gym manager as I didn't like the facilities and naively thinking that would be the last i heard from them.



I then battled with Harlands (I offered them the 9.99 as advised by this forum)

then CRS (who gave my account back to Harlands after II sent them an email composed by the legendary Slick132).



This happened in November 2015.



However, as I was clearing my inbox I found this email from Harlands dated 05/01/17 ( this is the first I've heard from them since November 2015).


".......we note that you still have an outstanding balance £xxx.xx.


We want to help you resolve this as soon as possible. We can set up a payment plan or look at a settlement figure to resolve this.


Please call us today on 01444 449165 between 08:30am and 6:00pm. Your reference number is 829xxxxx.


If you would prefer us to call you, please confirm a suitable number to reach you on.


We regret that if we do not hear from you within the next 7 days, your account will be transferred to our Solicitors Spratt Endicott for further action.


Many thanks,//......"



What do I reply? I'm now worried they're going to take me to court.


All help is much appreciated.



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Hi Zebra and welcome to CAG


Clearly you've read other threads and used one of my drafts already. However, you should also have learned from other threads that Harlands do NOT do court in 99.99% of cases, despite all that they threaten.


Ignore their email completely but let us know if they write to you again.


1. Did you put anything in writing to the gym manager about you not liking the facilities.


2. What did the manager say in reply to your complaints.


3. In particular, did he say anything about you cancelling your m/ship and/or your DD mandate.



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