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    • Lastly, I will go to the site to get updated images, but from google earth, you can see from the pictures the entrance states it is for the hotel parking, which I follwed instructions and gave my details to the hotel. Where I think my car was parked (it was that long ago I'm not exactly sure) there are signs on the opposite wall, but it was 12.30am, pitch black and they could not be seen.
    • I was planning on collecting up other court cases they have lost, to refer to as part of my evidence, I'm not sure if this is worth doing or could just confuse matters? But there seem to be many where the judge has ruled against them because of confusing and not clearly displayed signage, trespass, as well as their charge being £100, which is more than the Bevis case said was reasonable.    A quick search found this article as one example KBT cornwall lose case article.pdf
    • OK, I will do now. I did look to black out certain things, but I was not sure what I should and should not redact and there was nothing on there that was personal enough for me to be concerned with being made public. So I am happy for all to view, but if you are kind enough to redact what is needed as per the forum rules, that would be amazing. Armtrak Defence documents_compressed.pdf
    • yes but have the landowner paid this years contract fee. no evidence they have in the ws. pop it back up now if you wish. the forum is quiet i'll redact it for you so we have the info.   dx  
    • Thank you all so much for taking the time to comment and help, I really do appreciate it.   Just to elaborate a bit more on the background, just because my lack of knowledge of the process might mean I've actually done things along the way that I did not know what they were and so hadn't mention it.    When they decided to go to court, I was offered mediation, which I took. I offered to pay the reduced rate, just to make it go away, but insisted it was not an admission of guilt, it was a goodwill gesture to save us all the effort of court. They refused and wanted £250.    A court date was set, but in Leeds, then a couple weeks later I received another letter saying it had been moved to London.   I was not aware I had any say in which court it would be held at, but I now understand i have good reason to request it is moved to a local one to me, which is also local to the offending place, I will call the court tomorrow and explain that. But so far I have only been told what is happening, I've not been given the choice for anything.   They seem to be going down the route of a contract breach, not trespass which is interesting. There is a document in the evidence which has the agreement between themselves which I assumed meant they can pursue me.    I am going to visit the site again shortly, at midnight the time of the offence and take pictures to build a case file of the route I took to enter the car park, how it is in the hotel grounds and no signs can be seen.    Am I right in saying, the fact they do not actually have any pictures of my car in the location they say it was in, just because all of the pictures they have were at 12/30am and it was pitch black, I am going to say my car was parked correctly in the hotel side, not on their land and it is then up to them to prove otherwise, which they are not able to do, because the burden of proof lies with the claimant I think?
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brickwall1958

Scottish Power have taken £1,452 out of my bank account

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I have just moved house and let Scottish Power know as we have been customers for 13 years paying a direct debit monthly and never defaulting.

 

 

Yesterday I had a text from the bank and looking at my accounts they have taken £1,452 out without any prior communication.

 

 

When I rang them they said it was arrears which I did not have any idea about.

I can't understand why I have not been contacted about this as it was so much as I would have paid more each month.

 

 

I went to the bank and they have refunded me but obviously I have to sort it out.

Surely more communication should have been given, they e-mailed me when they needed meter readings.

 

 

Can anyone please comment on this.

Thanks for any input.

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First of all, do everything in writing. If you have to talk to them on the telephone then read our customer services guide and implement the advice there. It is important that you have evidence of all your communications.

 

As you have got your money back (well done), you had better watch out for trouble because they will come after you.

 

I suggest that you prepare yourself by sending them an SAR so that you can get all the information they have about you including statements metre readings account numbers et cetera and you will then be able to understand the story.


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£1500 that a lot of electric for one year on top of what you've already paid monthly.

 

 

I suspect this is an old bill for an old period whereby they've suddenly found out they undercharged you.

 

 

now if they can grab it back further than outside of 12mts from the date of the bill is another matter under the back billing regs.


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Is it DD that's been paid? You can reclaim it under the Dd guarantee of required

 

Already refunded.

 

Andy


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Thanks for your replies. I will do as you advise and let you know how we get on.

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Do you think it would be worth complaining to the Ombudsman about this matter as I would have paid more each month if I'd realised there were such big arrears building up. I am also annoyed that such a large sum of money was taken from my bank account with no warning?

 

 

Thanks for any help.

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First of all, do everything in writing. If you have to talk to them on the telephone then read our customer serviceslink3.gif guide and implement the advice there. It is important that you have evidence of all your communications.
generally, this is so important. the brief popup on customer services says it all.

 

Do you think it would be worth complaining to the Ombudsmanlink3.gif about this matter
you'll have to start through the company's complaint process first, then at least up to 8 weeks.

IMO

:-):rant:

 

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Thanks, I'll put a complaint in writing and see what happens.

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if you have already put in a complaint, then after 8 weeks since can then go to the ombuds if it hasnt been resolved to your satisfaction.


IMO

:-):rant:

 

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I now have a letter to contact them to make arrangements to pay them back, should I make arrangements with regard to this or just ask to follow their complaints procedure? Thanks for help.

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Surely if there are arrears because of estimated readings which are well below actual usage readings, then they should have sent you accurate bills with it broken down. They then invite you to come to a repayment arrangement. You should know how many units of energy that have not been paid for up to this point.

 

In this situation, it is sensible to make some payments towards increased usage and to continue with your complaint about their conduct to the Ombudsman. Don't withold payments and wait to see what happens. Try to take control over the situation.


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