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A friend of mine who has an account with the Halifax asked me to try and track down something that had appeared on her account the other day. It was a transaction for $48.99 to a site apparently in the Netherlands, which came as a complete surprise to the account owner, as she was on holiday in CANADA at the time, and hadn't had either access to the Netherlands or the internet.

 

The thing is, she informed the bank beforehand that she and her husband were going on holiday to Canada, so that they wouldn't think that her card was being used fraudulently over there.

 

They paid the transaction without asking questions, but more than that, they made a charge to translate the $48.99 into UK Pounds and applied that, and then applied a further charge for using the card in a different country! In total the extra charges came to nearly £12.

 

So, if you've had this, remember to claim back off the halifax any "transactions of subsequence" that are dependant on the original transaction, especially if that transaction was fraudlent to begin with.

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This topic was closed on 03/05/19.

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