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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Lowell claimform - old Shop Direct CAT debt***Claim Dismissed***


The_Debt_Man
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Hi guys ;)

 

I've not had to deal with anything like this so i just want to make sure nothing has changed.

 

I received a Court Claim Form for what I'm guessing is a old catalogue debt.

 

Claimant:

Lowell Portfolio LTD

 

The POC says:

 

1) The Defendant entered into a Consumer Credit Act 1974 regulated agreement with Shop Direct under account reference ********

(‘the Agreement’).

 

2) The Defendant failed to maintain the required payments and a default notice was served and not complied with.

 

3) The Agreement was later assigned to Claimant on 22/11/2012 and notice given to the Defendant.

 

4) Despite Repeated Requests for payment, the sum of £3,190.05 remains due and outstanding.

 

And the Claimant claims

a) The said sum of £3,190.05

b) Interest pursuant to s69 County Courts Act 1984 at the rate of 8% per annum from the date of assignment to the date of issue

c) Costs

 

Are the steps at this stage still to make CCA Request and CPR 31.14 ?

 

Thanks for any help given.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Name of the Claimant ? Lowell Portfolio LTD

Date of issue – 15 JAN 2017

 

What is the claim for –

 

The POC says:

 

1) The Defendant entered into a Consumer Credit Act 1974 regulated agreement with Shop Direct under account reference ********

(‘the Agreement’).

 

2) The Defendant failed to maintain the required payments and a default notice was served and not complied with.

 

3) The Agreement was later assigned to Claimant on 22/11/2012 and notice given to the Defendant.

 

4) Despite Repeated Requests for payment, the sum of £3,190.05 remains due and outstanding.

 

And the Claimant claims

a) The said sum of £3,190.05

b) Interest pursuant to s69 County Courts Act 1984 at the rate of 8% per annum from the date of assignment to the date of issue

c) Costs

What is the value of the claim? £3,190.05

 

Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? CAT Debt

 

When did you enter into the original agreement before or after 2007? After From the POC.

 

Has the claim been issued by the original creditor

or was the account assigned and it is the Debt purchaser who has issued the claim. Debt Purchaser.

Were you aware the account had been assigned – did you receive a Notice of Assignment? Maybe but i cant remember anything.

 

Did you receive a Default Notice from the original creditor? Maybe but i cant remember anything.

 

Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ?

 

Why did you cease payments?

 

What was the date of your last payment?

 

I don't even know who its from as shop direct could be anything.

 

Was there a dispute with the original creditor that remains unresolved? Not that i know of.

 

Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt managementicon plan? NO

 

Is this ok?

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pop up on the MCOL website detailed on the claimform.

.

register as an individual

note the long number given

then log in

.

select respond to a claim and select the AOS box.

.

then using the details required from the claimform

.

defend all

leave jurisdiction unticked.

click thru to the end

confirm and exit MCOL.

.

get a CCA Request running to the claimant

get a CPR 31:14 request running to the solicitors

[if this is a Bank Account use the other version in the library]

.

don't sign anything

leave the £1PO blank and uncrossed .

 

.not a lot of good you pushing the problems that you don't know anything over to us

and asking for our help,,,

 

pop up on your credit file and see if this jogs any memory cells about the missing information above.

 

you've already beat two previous claims

so you've probably more idea than most of us on the way to beat these fleecers.

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sorry if I've somehow done something to offend you but I can assure you that was not my Intention.

 

I did have a few catalogue debts years ago that I think were a Lloyd part of this Shop Direct group so I don't know what one it could be znd would probably just show as shop direct on my credit file.

 

Yes I have beat a few claims in the passed, but the last one was about 5 years ago so I wanted to make sure that nothing had changed in the way they are delta with.

 

But it seems like this forum has changed :(

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Nothing has changed The_Debt_Man with regards to defending a claim or the forum.....just follow the process.

 

Regards

 

Andy

  • Confused 1

We could do with some help from you.

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you need to try and answer a few more of the questions you answered with ...Maybe but i cant remember anything.

or just left blank...

then we can narrow things down a bit for you...

 

Lloyds nor shop direct were linked, no

 

shop direct trade under numerous catalogue names so will be one of those.

 

your credit file should give you more info if you go look at it - most are now free too

 

as its only a 2012 sale it should still be showing and it'll have lowells as the owner now.

 

you say the poc says a date for the agreement opening , but you've not posted that..

 

if you think your last order or payment could be before jan 2010 then go ring shop direct and ask,

if it was after jan 2010 then no point.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I received a letter from Lowell Solicitors today just saying that they have issued legal proceedings.

 

What i find strange is that its from "Lowell solicitors" and it says their client is "Lowell Portfolio I Ltd" and that the original company name is "Shop Direct".

 

From looking at the court claim form that "Lowell Portfolio I Ltd" was the solicitor that was working for "shop Direct".

 

But it looks like the original debt was with shop direct and they sold it to "Lowell Portfolio I Ltd" and "Lowell solicitors" are trying to get the money for them, even though there was no mention of "Lowell solicitors" on the court claim.

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Quite standard and nothing to divert away your need to get the claim sorted Lowell's are the claimant and they now use their in-house sols

 

Now is it statute barred??

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the reply mate ;)

 

Yeah that's what I thought as it also said for me to contact them on a phone number.

 

No as I think the debt is only 4 years old.

 

One more thing I could do with a bit of advice with..

 

Can I send both the CCA Request and the CPR 31:14 to lowall portfolio address on the court claim as that's the only address I have and it says on the claim form to send all correspondence to them.

 

And can I put them all in the same envelope with the postal order and send it recorded post or should I send them off separately?

 

Thanks again ;)

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as below:

 

get a CCA Requestlink3.gif running to the claimant

get a CPR 31:14link3.gif request running to the solicitors

 

don't signlink3.gif anything

leave the £1PO blank and uncrossed .

 

the CCA goes to the claimant ..

the address for the sols is the one on the claimform yes.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks again for the reply ;)

 

You're right...

 

On the claim form it says:

 

Claimant

LOWELL PORTFOLIO I LTD

ELLINGTON HOUSE

9 SAVANNAH WAY

LEEDS

WEST YORKSHIRE

LS10 1AB

 

 

and then:

 

 

Address for sending documents and payments (if different

 

LOWELL SOLICITORS LIMITED

PO BOX 1419

NORTHAMPTON

NN2 1BU

 

 

When i first looked at the claim form i though it was just the lowell portfolio ltd address.

 

Just to double check, do i put the £1 postal order in with the CCA request or the CPR 31:14?

 

 

Thanks again for all your help ;)

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good

 

as for the last point

read the letters you are sending!!

it tells you.

 

 

have you ack'd the claim on mcol too?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

thanks again ;)

 

I was looking at threads instead of the actual cca request (dumb moment).

It also looks like i need to use section 78.

 

and i wont sign anything just type my name in ;)

 

I've bought the postal order and ill be sending them both off tomorrow first class recorded.

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have you ack'd [AOS] the claim on MCOL?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

just don't miss your defence filing date 4pm feb 16th no matter what happens or not..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

from the date on your claim form ...33 days

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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A bit of an update.......

 

I've received a letter back from Lowell Solicitors.

 

It says:

 

“We confirm receipt of your letter dated 30 January 2017 requesting documents with regards to the above account.

 

We have requested the copy agreement, statements and default notice from the original creditor Shop direct and we will forward these to you upon receipt. The account is currently on hold until we have received these. We have attached the notice of assignment sent to you by our Client.

 

We note that you have acknowledged service of the claim form. You should respond to the claim as you deem appropriate within the time specified in the response pack.”

 

They have also included two letters both dated on the same date saying that the Shop direct account has not been paid and that it has now been passed over to Lowell solicitors but the other letter (still from lowell solicitors) says that their Client is Lowell Portfolio I Ltd and the original company name is shop direct.

 

To be honest i don't ever remember seeing these letters in the passed and i could be wrong they don't have that professional finish , they don't even have any sort of logo at the top and loo like they have been quickly typed up.

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they can use OC letterheads to 'fake' [ but its not]

the notice of assignment.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

no CCA yet...that's the cruncher

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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