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    • Ok, so as you have been overcharged you now need to be pragmatic and first of all request a refund by making a complaint.  In this first complaint do not go on about what argument you had and what conduct the inspectors were following.  Concentrate on highlighting the fact that you must get a refund because they overcharged you.  People looking at complaints receive thousands everyday and anything longer than a few lines is usually misunderstood.    After you receive your refund, then you complain about the conduct of the inspectors,  as a completely separate matter. I note that you were offered a refund, an argument broke out and you were escorted out of the station. This will not play in your favour as all inspectors would have taken note of this in their notebook and possibly complete an incident report form with their version of events. Frustrating but that's how it is, that's why I said to be pragmatic. 
    • agree with DX100uk on the reply. Every time I have replied or complained about those firms to the FO and FCA they take an age to come back and even then its with nothing new as they cannot do anything. for what its worth my debt is over 70k and even that has been inflated ! so no worries there. There are many thousands out there in the same situation.   In regards to COB and even Stepchange don't even bother as they have no idea themselves something which I complained to the FO about as CWD and IDR use in there letters to seek advice when they know full well that no charity or debt company know anything about the debt in dubai situation so this is again unfair to be using this. what also annoys me is that nobody ever signs off letters its IDR or Moriaty law etc !!!!    I have never supplied my financial details and never will and only when and if and I will repeat when and if that the debt i owe is purchased by a UK firm or indeed taken through the correct channels or courts then I will defence myself.   It makes me alugh that they think a small c;laims court understands everything that goes on and dont understand the full picture of laws that are broken and sometimes human rights also.   The best one to date for me was in 2011 imagine my new job and my new partner and some stupid collection agency in Dubai send a Fax to my director about my debt !!!! embarrassing but at the same time good to get it off my chest. they then called my partner in her work !!!! (yes this was the first time she found out about everything again good to talk) against the law, against any laws but this is how the banks and the agents work similar to those of CWD, IDR and I think Moriaty    dont pay a penny !  
    • Andy, thank you so much for your help. dx100UK  the date is 25 Jul 19   Is it ok to send now?
    • Your Rent. Bills. Council Tax etc 99.999% important.  Moriarty  0.001% important. Don't take food out of your kids mouth's to pay them.
    • Dx: half the comments they have put are not relevant or apply to anything we have stated. So not about to throw the towel in just yet.
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Too,MuchHaddle

Entered into the wrong paymrnt plan in error

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Hello all,

 

I normally just look at these sites but after seeing the helpful replies I thought why not.

 

In Nov 2014 I had missed two payments on a card, and I was aware by this time that hiding did no good,

 

I called Capital One to explain I was starting a new job and it would be maybe 1-2 months until I could get the balance back within it limit (which I did).

 

I was then sitting on £227.57 on a £200 limit due to charges and interest.

The advisor said sure, we can setup a payment plan, but no mention of the different types.

 

I got an expenditure form and filled it in.

On the form there were two options longer and shorter (max six months) in section 8.

 

The £10 per month I agreed to pay was double the interest on the account if within it's balance (I think 28%)

 

I thought well, they are giving me the option I will take the longer one, not realizing it had consequences.

Oh boy what a mistake.

 

This option defaulted the account immediately.

I never received the letter they said they sent about stating this so it went untoticed until around a few months ago when I did a credit check.

 

I contacted the financial Ombudsman who said they decided in the companies favour.

I have since replied stating a few facts they got wrong and are now reassessing.

 

The thing I feel is wrong that nowhere on the form I filled in explains the two options or their consequences.

 

I had a look on the consumer report and wondered if it applied?

 

I had a look on the consumer act and seen the below which I don't feel applied to the agreement form I filled out.

 

55Disclosure of information.

 

(1)Regulations may require specified information to be disclosed in the prescribed manner to the debtor or hirer before a regulated agreement is made.

 

[F155APre-contractual explanations etc

 

Before a regulated consumer credit agreement, other than an excluded agreement, is made, the creditor must—

 

(a)provide the debtor with an adequate explanation of the matters referred to in subsection (2) in order to place him in a position enabling him to assess whether the agreement is adapted to his needs and his financial situation,

 

(2)The matters referred to in subsection (1)(a) are—

 

©the features of the agreement which may operate in a manner which would have a significant adverse effect on the debtor in a way which the debtor is unlikely to foresee,

 

Any advice?

 

I seen a post somewhere else that said anything detailing to time and action should be more profound in size/bold/undlerlined. In the defult letter, i never got its all the same size.

 

I think they also kept the older higher amount on the default notice.

za1.pdf

za2.pdf

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This option defaulted the account immediately.

I never received the letter they said they sent about stating this so it went untoticed until around a few months ago when I did a credit check.

 

Subbing, they have done this with me. How can they default you, when you don't owe them anything?

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Subbing, they have done this with me. How can they default you, when you don't owe them anything?

 

Did you select the wrong option on the form in error?

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theres nothing wrong

they are entitled to default you

you were not paying the required amount.

 

 

cant see nor have I ever heard that one defaulted the other didn't.

 

 

wheres that come from?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

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Well I selected the longer payment option, and as you can see by the image above on the credit report its defaulted. I contacted them in Nov when I was £17 over the limit, and the default was placed in December. If I had of done nothing all I would of had is another missed payment.

 

When I spoke to a manager after seeing this report they said I don't even know why they suggested a payment plan considering you were only a little behind and starting a new job, the account wouldn't have even triggered action until after 4 late payments. They had a look and referred it to their credit reporting section who said no.

 

Basically if I ticked the other box everything would have been fine and I would have been on a payment plan for 6 months. The other option defaults the account as they said I was unable to meet the minimum payments.

 

This is what the website also states without mention of a long-term option that defaults. If they don't provide this information anywhere how are you meant to know.

 

A payment plan makes it easier to get your account up to date by:

 

 

  • Spreading your payments over a longer period
  • Temporarily stopping any late payment and overlimit fees (you'll still be charged interest on your balance)
  • Preventing your account from defaulting
  • Showing on your credit file that you're trying to get back on track

If you're eligible for a payment plan, and you miss one of your plan payments without contacting us, we'll ask you to pay the amount required to bring your account up to date.

Edited by Too,MuchHaddle

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no you are reading it wrong, though cap1 in their letter shouldn't have used the same term- long term.

you would have been defaulted anyway.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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no you are reading it wrong, though cap1 in their letter shouldn't have used the same term- long term.

you would have been defaulted anyway.

 

When you look at their website it shows payment plans don't have defaults.

 

http://www.capitalone.co.uk/support/here-to-help.jsf

 

I have already confirmed with Capital One managers that only the long-term option defaults the account, and they wouldn't have taken any action until 4 missed payments.

 

 

I had contacted them after 2, and due to returning the leaflet they defaulted me on the third.

 

 

If they had of said look if it's not paid within 2 months it will default I would have paid the interest also. I had it back in balance by then.

Edited by Too,MuchHaddle

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then the only real thing you can do is start a formal complaint to them

expire that

and then off to the FOS or the ICO.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I've a complaint open with FOS. I've never heard of the ICO.

Edited by Too,MuchHaddle

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I've a complaint open with FOS. I've never heard of the ICO.

 

If you haven't already, click on ICO in your previous post and you'll go through to a link.

 

HB


Illegitimi non carborundum

 

 

 

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