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    • Yup, all I can add is that I was a victim of a Backdoor CCJ from Capquest, my fault for moving and not writing to them with my new address.  It sounds counter intuitive but the Best and most important thing to stay protected is to let your creditors know you are moving. Always in writing too, good old fashioned Royal Mail.
    • Sorry to pile more of the brown stuff onto your head – but I think that this speaks volumes. You are not an "ex customer" of Currys. To suggest that you are is effectively accepting that Currys' responsibilities to you ended the moment that they took your money and you walked away with the cooker. Currys' responsibilities are ongoing for the reasonably expected lifespan of the item which you bought and this means that you continue to be their customer for at least that period of time.   If you can start to adopt this mindset, you will start to find yourself pointing in the right direction. We will help to keep you focused
    • In terms of their refusal to comply with your subject access request, you may as well sue them in a separate County Court action. If you'd like to do that then we will help you. It would be very easy to do. You are entitled to claim damages for distress and I'm sure that you are hugely distressed by their failure/refusal to supply you with your personal data and I would suggest that you might want to sue them for £100. These people seem to be pretty disorganised and lack any understanding of how to run a business. I suppose that they would try to defend a data protection action on some spurious grounds – but it would increase the pressure on them and the risk to you would be very low – only about £50 or so in the unlikely event that you would lose the case. In the event that you would win then you would get your court fees back as well as the damage you are claiming unless a court decided that there were grounds for reducing the value of your claim. Pretty unlikely in my view.  
    • I think I have to add some clarification to the advice which has been given by my site team colleague above. Firstly, the Consumer Rights Act does not replace the existing law of contract. It simply supplements it and adds some additional solutions such as the short-term right to reject – and the right to reject within six months after giving a single opportunity to repair. These remedies are meant to be solutions but in fact we are finding – especially with car dealers – that the law is simply being ignored and frankly from that point of view the Consumer Rights Act is not a great success. There really ought to be in place a punitive measure for retailers who don't respect the 30 day rule and the six-month rule. But there aren't. So what is left is that even after six months, the item which has been sold to you must be of satisfactory quality and must remain that way for a reasonable period of time. What is a reasonable period of time depends on the reasonable expectations of a reasonable consumer. If the item starts to develop problems early on in its life then I think it can be generally taken beyond doubt that the item has failed the test of "satisfactory quality" because it has not remained that way for a reasonable period of time. Where an item starts to fail towards the end of its reasonable life expectancy, then you have a more difficult problem and that is where as my site team colleague has suggested, that you would ideally have to find some expert evidence to show that the item had failed because there was an existing defect. You could do this by getting an independent inspection or else by finding other examples over the Internet to show that this was a known problem. My site team colleague is right that you would have to demonstrate a defect even if the item fails at an early stage in its life – but I think that if you are taking a cooker with a reasonable life expectancy of probably, say, eight years – then I think the fact that it has developed a serious defect in the first 12 months would be taken by any County Court judge as clear evidence that it had failed to live up to the requirements of the Consumer Rights Act – that it was not satisfactory quality. If the judge accepted that failure as evidence, then it would be up to the retailer to counter the presumption with evidence that there was nothing wrong with it. So what I'm saying is that in the first instance, I think that the defect speaks for itself and the question now is how to proceed. I'm sure that we can help you and I'm sure that we can help you get a result. I have to say now that you've been here since 2015 and I'm extremely disappointed to find that you seem to be unaware of the fact that you enjoy ample statutory rights to deal with this and that you seem to be lamenting the fact that you didn't take out an extended warranty and that furthermore you seem to be prepared to rely on a so-called 12 month guarantee provided by the manufacturer. You are asking how these companies can get away ripping off "innocent people" and I suppose that you are referring to "innocence" in the sense that people don't deserve it. Frankly I tend to see "innocence" in the sense of a certain naïveté – especially when people know about this forum. I don't particularly understand why you have put up with this for a pretty well five months instead of coming here. If you want to take that as a slapped wrist – then please do. Also it's a message to other people who visit this thread. Can you please tell us about the price you paid and any exchange you had with Currys. I understand that they have simply knocked you back to the manufacturer? Are you surprised? You're dealing with Currys. Another example of innocence. Blesséd are the meek. I don't fully understand the fault. Maybe you could put up a picture of the fault – in PDF format please. It will help us get a better idea what we are doing. Also, have you had anybody coming to have a look and see if it is actually repairable?  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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history states when people have money/prestige = then it only cost them a little to get an illimination! think about it happens to-day in many a country to rid of a so called trouble maker =the real world.

:mad2::-x:jaw::sad:
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He's doing well in the polls someone pulls out an incident from over ten years ago to discredit him, why wasn't this bought up at the time ?..

 

Trump has been a very powerful businessman in the US for at least the last 20 years. He is a nuclear powered ego and uses his surname as his brand.

 

Yes Trump has many enemies and of course they have been saving up these recordings for years.

 

But no one forced Trump to say horrible things. He was taking part in a media event at the time and should have been aware that he might be recorded. If you are sensible you don't say stupid things.

 

Trump would be a disaster and very embarrasing to America. He is not a politician and he is not as successful in business as he advertises. The businesses that he runs, have borrowed huge sums and if all loans were called in, it would be interesting if there was any money left.

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The question Trump should answer is, if he had a candidate on the US Apprentice show who claimed that Women found them so irresistable that if he kissed them, they would let him grab their private parts, would they still be part of the show.

 

The answer is, of course they would be kicked off the show. Does not matter if this was said 10 years ago, as it was not appropriate then.

We could do with some help from you.

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Trouble is, why wait for time to past before bringing it out and the Clinton lot are not perfect either, it's all political scoring in my opinion..

 

Don't get involved in politics, if you have many issues which will come out to cause problems.

 

Trump has more issues than Clinton, even if you did not like Clintons politics.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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We need Trump here so we can build our own wall..

 

You are spot on Consumer dude and it would be so much simpler to do here because the foundations are already in place, you can just build on the hard shoulder of the M25 and have the wall up in no time to stop Londoners getting out.

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Anything's got to be better then the loony liberals..

nothing liberal about not wanting to 'build a wall'. May wants a 'hard' exit. that shld satisfy the xenophobes, if it ends up parliamentary approved.

maybe the council tax that some dont like paying can help fund a wall. they might even employ EU citizens to build it to save money, then kick them out :)

IMO

:-):rant:

 

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Something has to be done with controlling borders, the idea that people can come and go without knowing who they are is insanity..

the uk is not subject to the borderless agreement re eu citizens! ie there is border control.

as for non eu, the uk has no more of a quota than similar countries such as germany, france etc.

and, the more intervention (whether warranted or not) in the likes of iraq, libya, syria etc, which displaces thousands, without an effective after plan re security there. then the more the legitimate migrants/asylum seekers from such countries. nothing to do with 'building a wall'.

the 'insanity' is the naivety. :)

IMO

:-):rant:

 

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.., didn't think EU residents had to show a passport when travelling within Europe ?..

look up the Schengen agreement. come on Major dude, you shld know about that :)

IMO

:-):rant:

 

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This is Major Dude to Ford control, take your protein pills and put your helmet on, this is Major Dude to Ford control.:lol:..

:)

'Ground Control to Major Kong.......commencing countdown, engines on.....'

IMO

:-):rant:

 

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I see the ukip is without a leader. Should the Donald lose badly as it looks likely, he's always welcome on our shores. A clown is always welcome, now that the Chuckle Brothers are getting a bit old.

"Ask not what your country can do for you, ask what you can do for Poundland"

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Anything's got to be better then the loony liberals..

 

Translated into English, a loony liberal is anybody who has ever read a book.

"Ask not what your country can do for you, ask what you can do for Poundland"

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Trump has been a very powerful businessman in the US for at least the last 20 years. He is a nuclear powered ego and uses his surname as his brand.

 

Yes Trump has many enemies and of course they have been saving up these recordings for years.

 

But no one forced Trump to say horrible things. He was taking part in a media event at the time and should have been aware that he might be recorded. If you are sensible you don't say stupid things.

 

Trump would be a disaster and very embarrasing to America. He is not a politician and he is not as successful in business as he advertises. The businesses that he runs, have borrowed huge sums and if all loans were called in, it would be interesting if there was any money left.

 

Trump said was many men say in the pub commenting about women. Hillary Clinton used this scandal, but her own husband is notorious adulterer (we don't know about unreported affairs of his although they apparently existed). Trump brought something new, Clinton, being in the politics game for so long, knows exactly how to pull the strings. Trump actually never said that he is against immigration, he said he is against illegal immigration and we all should really be. At the end of the day, American people will decide.

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