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I have a longstanding policy with D & G for repairs to my Hotpoint washing machine.

The engineer came yesterday on an appointment with the company for a repair

- it was purely a matter of the filter clogging and he repaired this satisfactorily.

After he left I put my washing in the machine.

 

Part way through the cycle the machine stopped and when I pressed the button to resume there was a very loud grating noise which sounded mechanical.

 

 

I stopped the machine and rang Dom and Gen to complain and asked for the engineer to return

- I pointed out that it was obviously a result of his work.

 

 

My machine is old (9years) but up to this point has functioned without problem apart from one previous blockage. They attempted to contact him but could only leave a message.

 

 

After several mixups they then booked me another appointment in 12 days time!

There would seem to be no system for an urgent return!

They did say that should there be a cancellation I'd be notified.

 

I have spoken to three different people with no luck and feel absolutely frustrated.

My washing will have to remain in the middle of a cycle for all this time and I can't do any washing (having already waited 2 weeks for the previous appointment).

I imagine that 2 weeks soaking in water will damage the clothes.

 

Is there anyone out there who can advise me on how to complain about this and possibly gain access to somebody who can arrange for an early re-visit?

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I'm not able to answer your main question, but just to say that on many washing machines, there is a little square trapdoor down towards the bottom and inside there is some kind of tap or tube which allows you to drain the washing machine.

 

Once machine is drained, the door should automatically unlock after a minute or so and you will be able to get your washing out. If you don't see it immediately, then go on to the Internet and search for instructions for your particular make and model washing machine and you may well find directions to manually drain the machine.


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Possibly something stuck in the water pump which was left in the clothing...as advised by Bankfodder look for the small trap and release the water (get a towel ready) and with some filter traps you can actually get to the obstacle yourself without actually going to the water pump.

 

Andy


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I am not convinced by these D&G type appliance contracts, as the engineers cover a very big area and will be booked out for quite a awhile, so not surprised that only a cancellation would enable a quicker response.

 

In most areas, you will have independent appliance engineers who carry out repairs and quite often they work out cheaper in the long run.

 

As the noise was very loud, i think you will have to see if you can drain it as Bankfodder suggests, as trying to turn it on the draining cycle might cause more damage, which D&G then won't repair.


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I hate D&G had many contracts with them and are a waste of time all ways come up with an excuse not to repair the problem

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PP if you want help and have a device like a laptop with a camera /mic built in or a tabket or something with the same

i'm willing to help via skype.

 

 

dx


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