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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I owe nothing to anyone

 

 

have been receiving post for months for my daughter who I rarely see .

I've sent them all back with not at this address

 

 

today have returned from hospital to find a threatening letter with magistrates stamp on huge red letters all over it

 

 

demanding £1544 of debt for parking fines which I know nothing of and she hasn't lived here for years .

 

 

I contacted the mobile phone number on it and he refused to listen.

 

 

When my neighbour took over to explain as I suffer with severe ptsd he was truly aggressive and hung up the phone .

 

 

I'm sat in my own home absolutely terrified and want to just end it .

 

 

I feel so intimidated .

 

 

It was hand posted so I know they will be back .

 

 

He made that plain .

 

 

What can I do ?

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Are these Council PCN? if so bailiff cannot force entry, have you a council tax bill with just your name, or you and a partner on it? If so a copy to Bumbles & Co, and a she does not live her letter may help. You are not liable, nor can they force you to pay her debt, they should not even discuss it with you as that will breach Data protection Act

 

Hide any car away from your home, and do not let Bumbles bailiff in Bumbles are probably daft enough to clamp a child's pedal car (only trying to inject humour to remove some tension)

 

Other Caggers will be along soon to help further.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I've told them this today so did my neighbour and he basically called me a liar . I said he could check the electoral register and he laughed . Wouldn't listen .my neighbour asked him for magistrates court number he screamed don't tell me my job and hung up .

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Is it possible that your daughter's car is still registered at your address?

 

 

Has the letter got an address that you can write to stating that your daughter does not live there,

possibly including a copy of your tenancy agreement or council tax bill to evidence that?

 

(Cross posting with other people as nobody seemed to have replied)

Why aren't we revolting?

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Phone the Magistrates court tomorrow morning and ask to speak to the enforcement manager to make a complaint.

 

 

If your daughter does not live at the address and has no goods there,

then you should be able to make a statutory declaration to this effect.

 

 

The Enforcement Officer from Rundles will be acting for the court and will be contacting your address as presumably your daughters cars are still registered to your address.

 

It is a shame that you do not know your daughters current address to provide to Rundles, so they can visit her current address.

We could do with some help from you.

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She does not have a car anymore and is homeless is about all I know .

 

 

If she had any car registered here surely I'd get tax renewal etc through .

 

 

he did say this was her last known address

although I do know she lived in same place previously for years.

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Don't think Bumbles can collect magistrates fines, only Council PCN,

 

 

either way might be worth texting the bailiff with She don't live here

 

 

but what is the court reference so you can check on it.

 

 

If he sends a nasty text you have something to complain to Rundles about his behaviour later.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Speak to the Magistrates court enforcement manager if you can first thing tomorrow morning.

 

Rundles can visit the last known address to see whether the person still lives there and once they are satisfied that they are not there, then they should leave.

 

 

There should be no attempt made for you to make payment, as enforcement officers are not really allowed to seek payment from third parties.

 

I personally don't think these enforcement companies should be allowed to be threatening to third parties in the way they sometimes appear to. But unfortunately people do lie about family members not living at an address and they therefore treat all people as potential liars.

 

If you do receive a visit and are fearful, then call the Police to make a complaint.

 

Thanks for the advice everyone. Does anyone know if they will turn up in middle of the night .I'm scared witless.

 

Think it is 6am to 9pm Monday to Saturday, Sunday 10am to 9pm. Something like that.

 

Do phone Magistrates first thing tomorrow.

We could do with some help from you.

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She does not have a car anymore and is basically homeless is about all I know . If she had any car registered here surely I'd get tax renewal etc through .he did say this was her last known address although I do know she lived in same place previously for years.

They don't send tax renewal reminders any more, from what I hear.

Why aren't we revolting?

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They don't send tax renewal reminders any more, from what I hear.

 

Oh okay

 

There is absolutely nothing of hers here there's only my stuff but if he comes in can't prove anything without opening doors and as I said I have severe ptsd due to 10 years of a stalker and now this . I can't cope . I'm sorry .

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Don't think Rundles can collect Magistrates fines, only, marstons, Collectica, Swift and Excel. Are these Council PCN?

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I think so but I never opened any of letters I just returned with not at this address. First thing I knew is they came to get stuff today and this letter through door

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There is absolutely nothing of hers here there's only my stuff but if he comes in can't prove anything without opening doors and as I said I have severe ptsd due to 10 years of a stalker and now this . I can't cope . I'm sorry .

When he returns, don't open the door speak to him from an upstairs window/through the letterbox and film him even with a phone to record what he spouts. Ask him if these are council PCN, and also that you will be asking the Information Commissioners Office if a bailiff is allowed to force payment from a third party, and discuss the debt with them. that might kill his pig a little, plus you get proof for later.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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This is one of the things that I get annoyed about.

Third party does the correct thing - not opening mail that is not theirs and send it back.

Then have the hassle of the EA and possibly having to do a section 85 to claim goods back.

 

OK the EA is only going to the address supplied, but he/ she could do a simple check of the Electoral register to check.

not 100% but more than they do now.

 

If there goods are ceased then they have no recourse from the EA.

The EA knows this just to put pressure on the person to pay up, it is totally wrong.

 

If there were penalties for the EA company then may be innocent people may be left alone.

because they can do this without fear, we hear this many times, and what bugs me more is that

posters on here think it is reasonable for an EA to do this without any research first. Because the rules say so, well may be the creators should think of this before making them.

You are innocent until proven guilty, it should be for the EA company to prove!!not the other way around,

 

Unfortunately to many fines etc take the view you are guilty until you prove otherwise.

sorry for the rant,

BN is correct SD the way to go forward.

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I owe nothing to anyone but have been receiving post for months for my daughter who I rarely see . I've sent them all back with not at this address and today have returned from hospital to find a threatening letter with magistrates stamp on huge red letters all over it demanding £1544 of debt for parking fines which I know nothing of and she hasn't lived here for years .

 

Lily,

 

Reading your post a 2nd time, it does seem to me that the size of the debt would indicate that this relates to council tax arrears but that would only be the case if your daughter had been living elsewhere and incurring council tax in here name. Could this have been the case?

 

Alternatively, if it is the case that the debt relates to parking fines, then this would indicate that the number of unpaid penalty charge notices would be in excess of 6-8 tickets. If so, you should have received a Notice to Owner, a Charge Certificate and an Order for Recovery addressed to your daughter for EACH ticket. This would have been a lot of letters (which I take it that you returned back to the council).

 

Getting back to the prospect of a future visit:

 

The enforcement agent has a duty to attend the address on the warrant. What he does not have is a right to come into your home uninvited. If the debt does relate to unpaid parking debts, then he will be looking for the vehicle that was involved in the contraventions. You have said that this vehicle is no longer around. That would limit his ability to enforce the debts.

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Thanks Leakie, you suggested the Statutory Declaration, that the named debtor is non resident for x years, and no goods & chattels on the named address are property of said debtor. not me, bun it is an option, with SD in place Bumble's thuggish one is on shakey ground if he chooses to ignore it and all is found correct as in SD.

 

In any event if Council PCN no right of forced entry no matter what Bumbles bailiff claims, so no car outside and no lettee in kills his pig.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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This is one of the things that I get annoyed about.

Third party does the correct thing - not opening mail that is not theirs and send it back. Then have the hassle of the EA and possibly having to do a section 85 to claim goods back.

 

You have made a good point but regrettably, 'returned mail' has been a problem for enforcement companies for many years. Unfortunately, it is very common for enforcement companies to receive correspondence from a parent, 'ex' partner, 'new' tenant etc 'claiming' that the debtor has moved out.....been thrown etc, and it is only when the enforcement agent attends the property, that he comes face to face with the debtor.

 

By way of example, a classic case that I was dealing with a short while ago was where a mother had not only returned mail to the the enforcement company stating that her son had been thrown out of the house.....she went even further, by submitting a Statutory Declaration to the agency stating the same !!!! The magistrates court fine was for a lot of money (in excess of £1,500) and the enforcement company carried out their own searches and were of the opinion that the debtor really did live at the address. They attended the warrant address, and spoke to the mother who was again adamant that her son had left the house 3 years earlier. The enforcement agent managed to gain entry, and found the son in bed. Mum tried to claim that her son had returned for the first time the night before begging to be allowed to stay for the night.....his wardrobe showed a wholly different story.

 

PS: I need to make clear that the debt being enforced was a criminal fine from the Magistrates Court. This is wholly different debt to the one involving Lily. In Lily's case, the debt is considered a civil one and the agent can only gain entry by 'peaceful means' (which in almost all case would be by way of invitation).

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But you're all confusing me ! She hasnth lived here for god knows how many years and to my knowledge no cars or anything have been registered here ! Absolutely nada zip nothing! Please talk English and stop arguing. In tears and lost

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