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    • Chargeback completed. Thanks to all for your help!!👍🏻
    • Please notice that I have had to restructure your text and introduce spacing to make it readable – especially for people using the small screen. Please will you make sure that your posts and future are properly spaced and punctuated. Thank you. It's a complicated story – but it certainly seems that Hermes managed to lose your laptop while it was in their care and so you will be able to get the value of your laptop back. We have lots of Hermes stories on this forum and so please will you start reading them up – probably at least six or seven of them. Take your time and understand the principles. Also, at the top of the forum you will find a sticky thread which is about the enforceability of insurance. It is important that you read this because you quite rightly did not take up their insurance offer – but when you sue Hermes – which you will certainly have to do, they will defend mainly on the basis that you didn't take out any insurance. You will have to have these arguments ready in order to knock them back. You will certainly be able to recover the value of your laptop and the delivery fee and court costs. You will understand the whole claims journey when you read the other stories. However, I don't think that the refund that you are hoping to get is recoverable. Can you tell us the basis on which you claimed the refund? Who did you purchase it from?
    • Start off by sending every party involved in this – insurers, doctors et cetera a subject access request. Do this straightaway. No harm at all in gathering as much information as possible. Secondly, people who have asked you for this money and ask them for a detailed account as to the basis on which they believe they are entitled to claim any money from you. Make sure that the letter begins by stating categorically that you do not agree that you owe them anything and that at no time have you provided any misleading information – you want a full detailed report on how they think you have misled them and the justification for the amount of money they are claiming. This is all about information gathering. Send a copy of the above letter to your insurer. It's a saying that you have been taken in by a bunch of ambulance chasers. They are out to rip you off and frankly they don't care how they make their money. Come back here when you have some answers
    • Being accused of misleading a solicitors in a personal injury claim and being asked for substantial payment after 2 years of no correspondence from them.   Accident 30th January 2019   Hit and run, luckily I got the registration and reported it to the Police and Insurance Company (One Call)   One Call took details from myself and Police regarding damage to the car, they collected it and fixed with no problem, no excess to me as originally  I was told the other driver was uninsured, then it came to light that her insurance company had updated registration incorrectly.. they honoured her insurance.   A couple of days later I had a phone call asking me many questions about my injuries, stresses and checking that I was adhering to my insurance ie belt on etc. Once I had finished these questions, the rep said that I was eligible for a personal injury claim, I hesitated, to be honest I was a bit overwhelmed, had terrible migraines brought on by stress and couldn't be bothered with the calls and paperwork that needed to be done... I gave in and said let's go ahead afterall with the pain I had I may well need treatment which could be costly.   I filled in the relevant forms and paid an upfront fee of £150 incase it went to court.   I was referred to OCL Solicitors who deal with the claims on behalf of One Call, they asked the question again, ones I had answered numerous time.    They organised for me to have an assessment with a physiotherapist in Salisbury, quite a distance from where I live in Andover, I was expected to drive there and back 12 times, costing me just under £500 for petrol and parking. The physiotherapist asked for this amount of sessions due to my neck, back and head injuries.   They then request that I attend a Doctor's assessment, I was faced with a rude and bolshy man, looked at me as though I was putting him out for being there, he asked me questions but wasn't really listening, he was tapping away on his laptop whilst I was speaking, he contradicted me when I told him about my injuries and medication etc. Quite sometime later the Doctor filed his report and the company said that he had found my injuries were not condusive with the accident.... I was walking dogs without injury the day before my accident on the school run. I requested a second opinion.... every communication via email took weeks, I had to chase constantly and then without any emails or letters the file handler said I would not get a second opinion. She asked if I had filled in a form on my arrival and I advised with my husband's agreement that I had not.... I never heard from them again and that was 2 years ago.   Yesterday afternoon I received an email stating that I need to pay for the doctor, Physio and Legal costs as I had breached contract by misleading them...   I did not mislead them, I had genuine injuries which the physio worked on quite intensely, surely they have breached the contract themselves by not keeping correspondence with me as stated in their terms and conditions. They are after over £2500, they have suggested a monthly payment of 24 instalments.   I have not done anything wrong, if I pay it that is admitting I have lied/misled them.   Can you assist me please???   Rgds          
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BMW Engine fail


davisc02
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Hope some of you kind people can help

 

The Situation:

 

Last November my wifes BMW 1 series (worth about 5k) had a strange rattling sound coming from the engine. Did some research, spoke to a few people inluding a mechanic who did a quick check and thought it was probably the timing chain. Unfortunately on these cars it is metal and BMW never thought they would fail and the only way of changing it is to remove the engine.

 

All quotes coming in around £1200 - £1400

Spoke to a colleague at work which is 80 miles away who has a BMW and recommended a BMW Specialist that he uses and has been honest in the past. His quote come in at approx £1350, speak to the wife and decide to use them even though they are 80 miles away. During the work he says the oil pump drive chain is also shot and needs changing at an extra £100 or so which I tell him to do. He also told me all parts were guaranteed

 

Get the car back beginning of Dec and all was fine for 3 weeks and then just before Christmas my wife was on a dual carriageway to work and she said the oil light came on and the engine sounded horrible like a bag of nails. She immediately pulled over and and luckily I was only 1/2 a mile behind her so I pulled up we called the AA and basically the AA chap said it was very bad and could tow to a garage or home. We decided to get it towed home as they said it would be a few hours for a recovery vehicle to take it all the way to the garage.

 

The next day I went into the garage and told the owner what had happened and he seemed ok and said he could not do anything until he had looked at it which is fair enough. This was right before Christmas so I could not get it back to him at that time. Rang him last Tuesday and said when can I get it recovered to him and got the feeling he wasnt too keen to have it back but still said he needs to look.

 

After that conversation I decided to get a local BMW specialist to have a look and at least tell me if its fixable.

 

My dilemma now

The engine is completely knackered and probably 2.5k for a replacement and fitting

To properly diagnose what has caused the issue will be to remove the engine at approx £500

Cost of transportation to the original garage is £200

 

I understand that things can go wrong and it could be unrelated but we have never had any engine/oil problems with that car which we have owned for 4 years but I am sure this is something that has happened as a result of the work completed.

 

Do I get a full report and diagnosis done at £500 and then towed back to the garage for a further £200

 

Do I just send it back even though I know the engine is now completely shot and they say it is nothing related to their work

 

Do I write it off and swallow the loss.

 

I really hate the fact that I have just paid this garage £1500 and they have probably caused me to lose a further £4000 from the value of the car.

 

Just not sure what to do, car is currently sitting at the local grage. Help

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Just a shot in the dark, but these BMW have a oil sensor that gets easily disturbed and gives false readings when connected/disconnected for engine removal.

When this sensor gives false reading, you get oil light in the dash and engine goes in limp mode, make it sound like there's no power anymore.

Could be something as simple as this or maybe something more serious like a faulty seal on the oil pump that was replaced.

The mechanic should be able to rule out simple faults and get to the bottom of the problem.

Bear in mind that it could be something unrelated to the work you had done, like a faulty spark plug or any sensor getting the engine in limp mode.

I would let the garage have a look.

Or you could contact a mobile specialist first who could do a computer diagnostic at your home, just to see if there's something easily fixed.

This will cost you around £50.

If it was a VW/Audi, I could give you better directions, but you really need someone who knows BMW.

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Hi,

 

Thanks for the reply. The local garage has specifically said there is no chance the engine can be fixed and will need a new one. They also said that the only reason to get the engine out will be to pinpoint what has caused the failure. My issue is pinpointing the cause of the problem which will cost at least £500 as they will have to remove the engine, they have a very good reputation so I do believe them. Do I spend the £500 for a proper diagnosis hoping they can pinpoint the problem or do I send it back to the original garage knowing the engine is knackered but not knowing what caused it.

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Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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Did they run a computerised diagnostic?

What error codes are you getting if so?

A garage wanting to strip an engine to find a fault without running the diagnostic should be avoided at all costs.

We're not in the '70s anymore (unfortunately)

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BMW, Independent, Specialist, and Mobile should never be used in the same paragraph........................

 

H

 

There are mobile mechanics who have the equipment to plug into the car and check for any error codes.

A simple sensor failure can get the car in limp mode, it does mean that you need a new engine.

The diagnostic is cheap and can't damage the car further.

My friend next door has the vag com for VW Audi (full version).

Surely there are mechanics who own the BMW equivalent.

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There's always the option to go to the main stealer, get charged £100+vat and be told that you need a new car or £4k repair without telling you what's wrong.

"By the way, this is Albert from the sale department..."

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I don't think a Code Reader will help.

 

The sound of nails gives it away.

 

Not going to get into the 'Main Dealer or not' argument but a 'Mobile Independent BMW Specialist' might take three hours @ £34 an hour to diagnose what a Main Dealer will do in an hour. Do the math.

 

H

42 years at the pointy end of the motor trade. :eek:

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To get back to the OP's actual question, you have paid the company and something has gone wrong. You need to get them to resolve the issue rather that "chalk it down to experience" unless you are happy to throw away £1300 plus the cost of a new engine; and if you are can you throw some cash my way too!

 

Get the car returned and get them to resolve the issue.

It is easier to enter a rich man than for a camel to pass a needle

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Thanks chaps

 

Sparks, I do not want to write it off, but should I pay for an independent report before it goes back at £500 or send it back to them without any backup knowing the engine is completely knackered and they may just turn round and say nothing to do with what we did guv

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I can see the dilemma. In an ideal world, the 'recommended' garage 80 miles away would agree to find the cause of the problem and fix it FOC. However as it's quite expensive even to diagnose will they be co-operative? They could take the car but then tell you it was something else anyway and as they have the car, how can you prove anything? So the options would appear to be:

 

1) Chalk it down to experience

2) Get an expert opinion as to the cause (costing £500?) and then possibly insist the 'recommended' garage fix it at their expense. They would probably baulk at paying the diagnostic fee arguing you should have returned it to them. They might want to oppose the 'expert opinion' in which case you'd be looking at taking them to court with added expense and risk.

 

On balance, rather than either option it might be best to return it to the 'recommended garage' to see what their response is. There is always a chance they will admit it was their fault or it could be a part failed in which case the garage might be able to claim from the part manufacturer.

 

Tough one!

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Cheers chaps but still not sure

 

£200 each way back to the original garage or chance £500 with new garage to try and find the cause

 

or save the money stick it on Ebay and hope I get somewhere near this , wish I had done this before I spent out £1500 :-x

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Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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