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    • I got a text message from Royal Mail last Thursday to say they would be delivering a package to me that day. I was out with my wife all day, and got another message later that day to say the package had been delivered to me or a "neighbour". When we arrived home, no card had been left by RM, so my wife checked with all our neighbours to se who it had been left with. But it hadn't been left with any of them.   The text message also had a tracking number, and when I checked the RM tracking site it just said "The system is currently unable to confirm the status of your item with reference WJ915772456GB . Please try again later". 4 days later, it is still showing the same message. And to make matters worse, I have no idea who the package was from, but I am expecting several deliveries.   I have trawled RM's website looking for a number to ring to report this, but every option I select invariably just returns to the original page. CAn any of you suggest a number for me to call to report this? I live in the Belfast area.   Now, an aside to the original problem, I also got a text the same day from the RM number, to say "There is an item waiting to be confirmed by Michael" (ie me), which goes on to impy that I had won a prize in RM's annual Currys prize draw. It includes a website address to go to to claim the prize. Now I'm no dozer, as we say here, and I know its a [problem]. But is it possible the 2 incidents may be linked? The first to give the impression that there was a package for me, the second to imply the package is a prize which I have to visit a website to claim? Its the time of year when almost every household in the country is expecting some sort of package in the run up to Christmas, so would be a fairly easy [problem] to pull. I'm not even impressed by the use of my name an mobile number, as I'm bound to have had these stolen in a security breach at sometime or other.   If there is a genuine package, I know its highly likely that I'll never receive it now. But I need to know where its from so I can let the sender know asap.
    • they cant just change their mind as to what condition was breached, it has to be given on the screen ticket ad the NTK and match one of the conditions on the signage at the time.   If I employed you to cut my grass and you did a rubbish job of that and I decided to sue you for not watering the flowers I cant suddenly change my mind when I realise that is a loser and say that you didnt cut it in a nice stripy pattern when there was no such mention of that condition in the agreement.   GOGW is admissible to show that thier client doesnt really have a contractual claim for the sum at all. they will say they are being generous but the truth is they are abusing the courts to try and coerce you into paying money that isnt actually owed and they know it. half of what they ask for is unlawful under the terms of the POFA but they do like to try it on as it mitigates their costs of the actions they lose
    • so just follow the advice given in the other threads and if they are stupid enough to threaten court action you respond to that but nothing before that.   The barriers might have been removed due to a loack of planning permission so chack with the council. If they know nothing about any of it then enquiries to the land agnets/management co would be in order.
    • "Dear Simple simon" as Simon Renshaw Smith owns the company   drop the reference to your lawyer. if you had one he would be writing this letter dont ask for an explanation,  it only repeats what you say 2 lines later anyway
    • you ignore this begging letter. Also yu check with the council about planning permission, if you cnat find it on the planning portal you ask the council planning dept about any applicatiosn for that address. You cnat assume things but you can state that you do not belive they have the necessary contracts/permissions/consents because they have failed to provide them when requested under CPR 31.14 now there is a thing called Standard Disclosure for all civil proceedings (CPR 31.6) so they cant wriggle out of it so easily as that includes anything that adversely affects their case so if they wont produce their contract with the LL then you can say that you believe they have failed to do so because it aversely affects their case. they are then caught by the "when did you stop beating your wife" impossibility.   make sure that you have all documents you need to avoid them throwing it back at you but generally there wont be an equivalent if you arent the driver!  
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davisc02

BMW Engine fail

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Hope some of you kind people can help

 

The Situation:

 

Last November my wifes BMW 1 series (worth about 5k) had a strange rattling sound coming from the engine. Did some research, spoke to a few people inluding a mechanic who did a quick check and thought it was probably the timing chain. Unfortunately on these cars it is metal and BMW never thought they would fail and the only way of changing it is to remove the engine.

 

All quotes coming in around £1200 - £1400

Spoke to a colleague at work which is 80 miles away who has a BMW and recommended a BMW Specialist that he uses and has been honest in the past. His quote come in at approx £1350, speak to the wife and decide to use them even though they are 80 miles away. During the work he says the oil pump drive chain is also shot and needs changing at an extra £100 or so which I tell him to do. He also told me all parts were guaranteed

 

Get the car back beginning of Dec and all was fine for 3 weeks and then just before Christmas my wife was on a dual carriageway to work and she said the oil light came on and the engine sounded horrible like a bag of nails. She immediately pulled over and and luckily I was only 1/2 a mile behind her so I pulled up we called the AA and basically the AA chap said it was very bad and could tow to a garage or home. We decided to get it towed home as they said it would be a few hours for a recovery vehicle to take it all the way to the garage.

 

The next day I went into the garage and told the owner what had happened and he seemed ok and said he could not do anything until he had looked at it which is fair enough. This was right before Christmas so I could not get it back to him at that time. Rang him last Tuesday and said when can I get it recovered to him and got the feeling he wasnt too keen to have it back but still said he needs to look.

 

After that conversation I decided to get a local BMW specialist to have a look and at least tell me if its fixable.

 

My dilemma now

The engine is completely knackered and probably 2.5k for a replacement and fitting

To properly diagnose what has caused the issue will be to remove the engine at approx £500

Cost of transportation to the original garage is £200

 

I understand that things can go wrong and it could be unrelated but we have never had any engine/oil problems with that car which we have owned for 4 years but I am sure this is something that has happened as a result of the work completed.

 

Do I get a full report and diagnosis done at £500 and then towed back to the garage for a further £200

 

Do I just send it back even though I know the engine is now completely shot and they say it is nothing related to their work

 

Do I write it off and swallow the loss.

 

I really hate the fact that I have just paid this garage £1500 and they have probably caused me to lose a further £4000 from the value of the car.

 

Just not sure what to do, car is currently sitting at the local grage. Help


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Just a shot in the dark, but these BMW have a oil sensor that gets easily disturbed and gives false readings when connected/disconnected for engine removal.

When this sensor gives false reading, you get oil light in the dash and engine goes in limp mode, make it sound like there's no power anymore.

Could be something as simple as this or maybe something more serious like a faulty seal on the oil pump that was replaced.

The mechanic should be able to rule out simple faults and get to the bottom of the problem.

Bear in mind that it could be something unrelated to the work you had done, like a faulty spark plug or any sensor getting the engine in limp mode.

I would let the garage have a look.

Or you could contact a mobile specialist first who could do a computer diagnostic at your home, just to see if there's something easily fixed.

This will cost you around £50.

If it was a VW/Audi, I could give you better directions, but you really need someone who knows BMW.

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Hi,

 

Thanks for the reply. The local garage has specifically said there is no chance the engine can be fixed and will need a new one. They also said that the only reason to get the engine out will be to pinpoint what has caused the failure. My issue is pinpointing the cause of the problem which will cost at least £500 as they will have to remove the engine, they have a very good reputation so I do believe them. Do I spend the £500 for a proper diagnosis hoping they can pinpoint the problem or do I send it back to the original garage knowing the engine is knackered but not knowing what caused it.


*****************************************

[/url]

Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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Did they run a computerised diagnostic?

What error codes are you getting if so?

A garage wanting to strip an engine to find a fault without running the diagnostic should be avoided at all costs.

We're not in the '70s anymore (unfortunately)

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BMW, Independent, Specialist, and Mobile should never be used in the same paragraph........................

 

H


40 years at the pointy end of the motor trade. :eek:

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BMW, Independent, Specialist, and Mobile should never be used in the same paragraph........................

 

H

 

There are mobile mechanics who have the equipment to plug into the car and check for any error codes.

A simple sensor failure can get the car in limp mode, it does mean that you need a new engine.

The diagnostic is cheap and can't damage the car further.

My friend next door has the vag com for VW Audi (full version).

Surely there are mechanics who own the BMW equivalent.

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There's always the option to go to the main stealer, get charged £100+vat and be told that you need a new car or £4k repair without telling you what's wrong.

"By the way, this is Albert from the sale department..."

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I don't think a Code Reader will help.

 

The sound of nails gives it away.

 

Not going to get into the 'Main Dealer or not' argument but a 'Mobile Independent BMW Specialist' might take three hours @ £34 an hour to diagnose what a Main Dealer will do in an hour. Do the math.

 

H


40 years at the pointy end of the motor trade. :eek:

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To get back to the OP's actual question, you have paid the company and something has gone wrong. You need to get them to resolve the issue rather that "chalk it down to experience" unless you are happy to throw away £1300 plus the cost of a new engine; and if you are can you throw some cash my way too!

 

Get the car returned and get them to resolve the issue.


It is easier to enter a rich man than for a camel to pass a needle

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Thanks chaps

 

Sparks, I do not want to write it off, but should I pay for an independent report before it goes back at £500 or send it back to them without any backup knowing the engine is completely knackered and they may just turn round and say nothing to do with what we did guv


*****************************************

[/url]

Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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I can see the dilemma. In an ideal world, the 'recommended' garage 80 miles away would agree to find the cause of the problem and fix it FOC. However as it's quite expensive even to diagnose will they be co-operative? They could take the car but then tell you it was something else anyway and as they have the car, how can you prove anything? So the options would appear to be:

 

1) Chalk it down to experience

2) Get an expert opinion as to the cause (costing £500?) and then possibly insist the 'recommended' garage fix it at their expense. They would probably baulk at paying the diagnostic fee arguing you should have returned it to them. They might want to oppose the 'expert opinion' in which case you'd be looking at taking them to court with added expense and risk.

 

On balance, rather than either option it might be best to return it to the 'recommended garage' to see what their response is. There is always a chance they will admit it was their fault or it could be a part failed in which case the garage might be able to claim from the part manufacturer.

 

Tough one!

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Personally i would be trying to minimise my outlay by returning it to the original garage first.


It is easier to enter a rich man than for a camel to pass a needle

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Cheers chaps but still not sure

 

£200 each way back to the original garage or chance £500 with new garage to try and find the cause

 

or save the money stick it on Ebay and hope I get somewhere near this , wish I had done this before I spent out £1500 :-x


*****************************************

[/url]

Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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