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I was going back through some old PPI claims I had made, some successful, some not, with the intention of filing things away.



When I came across one I had sent to the Co-op back on 15.02.13

now this was for a variable loan from April 1996 and quite clearly shows a protection plan deduction on copies of the statements I have.


The final letter I got back was for them to say that they were unable to trace any statements for the above credit card account which indicates the account was never used since October 2000 when their records began.



With this in mind we must reject claim but if you can provide documentary evidence they would be happy to investigate further.


I must admit this was one of the early claims I submitted and just accepted the rejection.



Do you think I should try again based on having documentary evidence or have I left it too late.

Thanks in advance, Will.

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Try again ...bu this time advise them its not a credit card:wink:



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they did exactly the same with me

said it was a credit card when it was freeflow account



which i'll guess yours was too.





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It was called a Variable Rate Variable Term Loan, thanks both for replying.



I will resend the PPI questionnaire and copy of to their letter which refers to it as a credit card,



I will also include copies of the statements showing the protection plan deductions, does that sound right?.



Is there anything else I should mention, is this something that the co-op intentionally does.



Thanks Will

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