Hi guys, I have recently contacted Santander regarding an alliance and leciester loan which was taken out about 2004.   I have had a response saying that they are unable to locate an account, product, or PPI policy based on the information provided and as such they will not be upholding the complaint.   As my own memory of the loan is sketchy other than the amount and the fact that I did pay PPI (I was told at the time my application would likely be unsuccesful without taking PPI);