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Vauxhall Dealership/vanarama.co.uk - Faulty vivaro van 64 plate - won't accept rejection/no fix available

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We purchased a Vauxhall vivaro swb van on a 64 plate from new on finance from vanarama.co.uk.


Since having the van we have had lots of faults with it such as:

window seal incorrectly fitted

internal lights not fitted correctly

faulty air con

faulty radio/phone pack (works intermittently)

plus many more


van was taken back to Vauxhall dealership

who fixed all problems under warranty

except for the radio/phone pack issue and the air con unit was fixed but only temporarily and is now broken again.


We have contacted vanarama and the finance company to reject the vehicle or get it fixed

but they have closed the case saying the radio/phone issue is a software problem for which Vauxhall do not have a fix and the dealership won't accept rejection of the van due to its age!!!!!!!!!!!!!!!!!


please help

- we are paying for a van that is faulty

- we use/or want to use the phone pack as this is a commercial vehicle.

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You could start off by telling us a few details of the sale – including when it was bought, how much it was.


Also, how long ago did all of these faults develop and after how many miles of usage?


Also, how long ago did these new/old faults reappear?

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