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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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AnyVan.com/Top Movers from Croydon - damaged goods in transit - getting the brush-off


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Hope you can help.

 

We have just moved house over the New Year.

We hired a removal firm for Thursday 29 December 2016 through a bidding website.

 

I received an e mail from the company saying they would attend after 1 p.m. on that day which I felt a bit late.

On the day they came at 4.55 p.m. for a house removal!

 

We got stuck in and starting moving and when it came to our 52 inch TV asked their advice about how to move this, they said use bubble wrap which we found and put round it and the removal men said they would use blankets and they moved the TV .

 

When we unpacked the following evening (Friday) the TV was smashed completely.

 

The company did advertise insurance.

I telephoned early Saturday morning to be told, and received an email, that the TV was not in its box, we wrapped it ourselves, we probably broke it ourselves, and we didn't report it in 48 hours (which we did).

 

They are saying its too small an item for insurance but this was a £600 television.

 

Can anyone give advice please

 

I hope I have put this on the correct forum page.

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If they're refusing to pay on their insurance, then the only way I can see this being resolved is via the small claims track.

 

Put it in writing that you want them to cover for the damage to the TV, which company was it?

 

Give them 7 days in which to respond accordingly, before you will seek legal advice with a view of issuing a claim for the cost of the TV.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hello and welcome to CAG, you are on the correct forum page.

 

The removal firm has a duty of care to transport items safely. If they fail to do that, they are responsible for the resulting damage. Whether they want to reach into their own pocket or rely on their insurance is up to them.

 

I suppose they could try to say that the TV was damaged because it was not properly packed and that you were responsible for this, if the removal firm was only engaged to do the actual moving and not to do packaging. But to be honest I fail to see how a TV wrapped in bubble wrap and blankets could get smashed to bits unless it suffered pretty bad damage during transit.

 

For now, I think it is worth pushing this further with the removal company, making clear that they are responsible for the damage and should put it right. If they give an unsatisfactory response, you can write a 'letter before action' followed by a small claim, you can get help with that on here if you need it.

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Check terms of Home Insurance to see whether you have cover.

 

In regard to any cover via removal company, you would need to check the details.

 

Even if you did pack the TV, they should have checked it was in a safe condition to move it from one location to another without damaging it. If they are a professional removal company, then they must provide a service of an expected standard. You might have grounds to sue the company.

 

Can you supply more details about the contract you signed up to.

We could do with some help from you.

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Thanks for all the replies.

 

The TV didn't get put in a blanket as they promised only our bubble wrap.

I didn't sign any contract with the removal company, it was through Any.van.com who I have now contacted and they have asked for photos of the television.

 

The company was Top Movers from Croydon.

I will definitely write to the company giving seven days, etc, as per the advice.

 

I was attracted to the company as they had advertised that all would be fully insured.

Shocked when they gave such short and unhelpful response that this damage was done by us the following day and much too small a detail to bother their insurance with.

 

It was so dark by the time they arrived to us it was difficult for them to get the job done.

I never expected removal men to turn up at 5 p.m. for a full house removal.

 

Thanks again for your help.

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Staff from Any.van (the bidding site) has tried to speak to TopMovers and told us we now must claim on their insurance as they are refusing to budge. I have e-mailed for their insurers name but they are ignoring me. Any advice please?

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Sorry to hear that you didn't get anywhere with the company.

 

The next step would be to write a 'formal letter before action' to the moving firm, stating clearly and concisely what happened (i.e. the TV was smashed to bits) and what you want them to do. Give them 14 days to contact you to agree payment arrangements or you will be issuing a claim against them if the matter is not resolved.

 

If the moving firm still doesn't respond, the final step would be to issue a small claim against them through the moneyclaimonline system.

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  • 1 month later...

Hi, with regard to the above matter I have sent a letter to Smart Movers demanding they put this matter right or let us go through their insurance, giving 14 days to reply and have not had a reply. Now going through the small claims, one question I have is that they seem to have 2 names, I booked Top Movers, received an email from them @smartmovers and have had 2 discussions with Smartmovers. The letter sent was to Smartmovers. When we put it through the small claims process should I do it through Smartmovers or can they hide behind another name. Many thanks for any replies.

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The name you put in is the name you paid and hold a receipt and paperwork/quote for.

 

Andy

We could do with some help from you.

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Please may I ask for more help with this matter. The Money Claim Online seems to require the full name of defendant but in all dealings only first names were given on correspondence, can I just use Smartmovers as the e-mail sent was @smartmovers.com. There was very little official documentation with this case. A lot of it was give by AnyVan.com who seem to be some kind of search engine for removals and take a third of the money.

Also one other question I have is, that the company advertised £75,000 of insurance but have refused to give the details of the insurance (actually refusing to speak to us at all), is this a trades description issue as this was a reason we went with this company as we thought we had peace of mind that there would be insurance if something went wrong. It did, and now we seem to be in a position of not being able to do anything about it. Many thanks in advance for any answers.

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The name you put on the claim form is the name you will get on the CCJ.

 

If you put an unclear name on the claim form, you will find it very difficult to enforce the CCJ. Bailiffs can't enforce against a "John" or a "Harrry".

 

If you are suing a company, the name you put on MCOL will be the legal name of the company.

 

Is this their website? http://www.smartmovers.co.uk/contact.html?page_no=0&count-num=1674. If so, it has a company number on it.... https://beta.companieshouse.gov.uk/company/02675057

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Is it this link at all: http://smartmovers.com/

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Ok the actual name of the Company is actually on that main Homepage almost near the bottom of the webpage it states 'Smart Way To Move Ltd' & below that it states

'We are a Gold-certified and accredited company on Anyvan'.

 

Endole Link for Smart Way To Move Ltd: https://www.endole.co.uk/company/09309152/smart-way-to-move-ltd

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Thanks for taking the time to look this up. That address is the same but there seems to be three names Top Movers, Smart Movers and now Smart Way to Move Ltd that this company use. Should I put as a Defendant Smart Movers do you think? I paid a deposit of £115 through Anyvan.com and then £200 and an extra £130 to the removal men on the day, we paid extra as we had more than we first estimated which we paid happily.

I am now also quizzing Anyvan.com as to why insurance for individual companies are advertised but then they won't give details when you need to claim. I don't want anything extra other than re-imbursement for my smashed television.

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