Servis gas cooker from studio 24 gone faulty - servis won't come out unless supply gas safe number !

[2ltr16valve]

Bought a new cooker through a catalogue (studio24) in the beginning of November 16. So far the cooker (oven) has gone out twice while cooking roast dinners, there is no indication or light to show it's gone out. The only time you find out is when you go to get your cooked food out and find out it's not cook throughly.

The last time was Christmas Day which ruined Christmas dinner . !!

 

I called servis today who out right refused to book an engineer unless I provide the gas safe number of the person who installed it .... now the person who installed it is out the country until the 3rd Jan. I don't have a certificate as he's a mate, and didn't charge me.

 

I've said to servis, what is the issue as your engineer will have to re-certificate the appliance once he has repaired it or condemn it if he can not repair it.

 

But apparently it's to ensure their engineers safety, which I can kind of understand - if it was installed incorrectly but what does providing a gas safe number prove ?? Nowt.

[ericsbrother]

you can look up his registration number online and give it to them.

If he isnt registered then you are both breaking the law so had better get someone who is registered to look at it and sign the installation off pronto.

 

 

Assuming he is registered and you can find his number then you should be telling the people to bring another cooker with them when the engineer calls as if this one isnt fixed you are rejecting it under the Slae of goods Act as amended.

 

 

(law says you have to let them try and fix fault but doesnt say you have to let them fidlle with it for evermore so on chance or replacement/money back)

[2ltr16valve]

He's deffo registered, I'll have look see if can find him.

 

Problem is the manufacturer and retailer are different people ?

I'd have to reject it to studio24 ?

[dx100uk]

Yes correct the retailer

Else you've no leg to stand on

[2ltr16valve]

Yes correct the retailer

Else you've no leg to stand on

 

 

 

Could you clarify your reply ? Thanks

[dx100uk]

under the CRA

your claim is against the retailer

nothing to do with the manu

though I bet studio24 try to fob you off too them!

 

 

has this cooker gone faulty within 30 days [even better within 14 days]

and have you proof you informed 'someone' in writing.

[2ltr16valve]

Ah I understand what you mean now

 

Only notified Servis today as the first working day since Christmas,

I thought the first time was just unlucky

- but the fact its done it again and on Christmas day - ruining Christmas dinner had enough

 

thought id book servis to come out and check it for a fault,

 

ive contacted servis as Studio24 dont have engineers or anything and send you to the manufacturer...... in the whole they are pretty useless to be fair.

 

Been trying for 2 hours to get through to Studio24 on the phone and gave up as have ill baby at home whos been in and out of hospital since christmas day.

[dx100uk]

the bottom line is they own the goods

its on HP

 

so if you had a hire car that broke down

would you pay for it if you couldn't drive it

 

 

I think not!!

[2ltr16valve]

Well well well.

 

The wife finally got through to studio yesterday who said someone will call her back within 7 days.

 

Today a lady calls and says she can give us the number to book an engineer with Servis .... the wife passed the phone to me.

 

I told her I have no desire to deal with servis as the contract is with them,

the goods are under 6 months old so as far as the law is concerned the fault was present at manufacturer.

 

She said that it's past 30 days therefore we have to have an engineer out to fix it - or confirm its knackered.

 

We told them we don't want it fixed we want it replaced,

that a gas cooker should never go out during cooking unless the gas supply fails.

Which clearly is not the case.

 

She said she's going round in circles and will pass it to a manager..... so still waiting!!

 

I did say that Unless they are going to change the item a rejection letter will be in the post shortly.

 

Where do we stand now?

[dx100uk]

Get them to book the ruddy eng

Its their oven

 

You can't reject the goods outside of 30 days

Or dictate. What action the retailer takes

[2ltr16valve]

So we have to let them fix a 6 week old oven ?

Really do not feel safe with a dodgy gas cooker from the factory what if something else goes wrong later ?

 

Servis are now demanding proof of purchase emailed to them before they will book an engineer !!

[dx100uk]

might not be the cooker

could be as simple as a gas pressure issue

 

the flame sensor may not be getting hot due to low pressure [thus not in the flame]

which is something your fitter mate should have checked.

 

 

and yes ofcourse they are entitled to see proof of purchase

finance agreement scan will do

or studio statement?

[2ltr16valve]

might not be the cooker

could be as simple as a gas pressure issue

 

the flame sensor may not be getting hot due to low pressure [thus not in the flame]

which is something your fitter mate should have checked.

 

 

and yes ofcourse they are entitled to see proof of purchase

finance agreement scan will do

or studio statement?

 

Trouble we have is the studio statements are rubbish, they don't show the actual item - just the price and a code.

 

The gas pressure is okay, is tested regular with boiler servicing etc as well as at install.

They did mention on the phone thermo something to do with the flame sensor needing adjustment. So something they seem to know about.

 

Going to have to try contact studio again now to get them to send proof that servis will take

 

I'm sure the regs say this should be at the least inconvenience to the customer ! Not looking that way.