Amazon Gift Card purchased @ Tesco Metro Store

[citizenB]

My Grand daughter purchased an Amazon Gift card at Tesco Metro store for my Christmas gift.

 

She received - Gift card in display pack and a receipt as shown below.

 

 

 

 

I had several other Amazon gift vouchers as well - so I logged on and started entering the numbers. To ensure no mix up - I put one number in - sent the thank you - put the card to one side.

 

Get to this particular card above and I receive an 'invalid number' message. Checked number and thought perhaps the 2 x 8's could perhaps be 'B' so re entered - still receiving the message invalid.

 

Spent 20 minutes trying to find a way to make contact with Amazon. Click on button for them to ring me immediately. 1 hour + later, I still have not received a resolution.

 

1st I give him the code - nothing - he says because it has 5 digits at the end of the grouping that there is something wrong. How odd - all the other cards have the same grouping... 4 digits-6 digits-5 digits.

 

The receipt shows quite clearly that the card has been activated properly - the reference numbers in barcodes and receipt all match up - so what is the problem ?

 

I asked if he was telling me that Tesco Metro were selling dodgy cards ?

or whether anyone else who had purchased an Amazon Card from Tesco Metro, would be having the same problem as I was ?

 

I gave every reference number off the card/the packaging and receipt -

 

The call ended with the Amazon rep saying he would call me back in a day or so with a resolution ?

 

It was suggested that maybe I would need to get the sender to return to Metro to find out the problem - erm, no way am I going to tell my grand daughter that a gift she has given me has caused so much hassle !!

 

So, in the event that I do not receive a satisfactory resolution within say 24-48 hours - what are my options ?

[dx100uk]

if remember rightly

one I got a few years back from tesco took 3 days to show up on my balance.

[dx100uk]

the card is auto activate upon sale too

[citizenB]

UPDATE

 

I am pleased to be able to report back and confirm that the Rep did resolve my 'problem' and has applied the Gift Card value to my account. Thank you Amazon.

 

 

On responding to the Feedback request, I was able to confirm that the problem was resolved - although it could have done with not having taken so long which was very frustrating.

 

 

It was with some serious reservations that I helped OH apply his Gift Cards to his account this morning - thankfully all went well

[citizenB]

the card is auto activate upon sale too

 

 

This was what I couldn't understand dx - Grand daughter had provided the sales receipt which clearly states that the card was activated successfully - all that needed to happen - as far as I am aware - is that when I put the Amazon code in - they married up and hey presto !

 

 

The GC was purchased on the 15th December, so plenty of time for the computers to talk to one another I would have thought! I doubt I will ever know for sure what actually went wrong with this particular card.