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Amazon Gift Card purchased @ Tesco Metro Store

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My Grand daughter purchased an Amazon Gift card at Tesco Metro store for my Christmas gift.

 

She received - Gift card in display pack and a receipt as shown below.

 

Display Packaging.jpg

 

Gift Card.jpg

 

Receipt.jpg

 

I had several other Amazon gift vouchers as well - so I logged on and started entering the numbers. To ensure no mix up - I put one number in - sent the thank you - put the card to one side.

 

Get to this particular card above and I receive an 'invalid number' message. Checked number and thought perhaps the 2 x 8's could perhaps be 'B' so re entered - still receiving the message invalid.

 

Spent 20 minutes trying to find a way to make contact with Amazon. Click on button for them to ring me immediately. 1 hour + later, I still have not received a resolution.

 

1st I give him the code - nothing - he says because it has 5 digits at the end of the grouping that there is something wrong. How odd - all the other cards have the same grouping... 4 digits-6 digits-5 digits.

 

The receipt shows quite clearly that the card has been activated properly - the reference numbers in barcodes and receipt all match up - so what is the problem ?

 

I asked if he was telling me that Tesco Metro were selling dodgy cards ?

or whether anyone else who had purchased an Amazon Card from Tesco Metro, would be having the same problem as I was ?

 

I gave every reference number off the card/the packaging and receipt -

 

The call ended with the Amazon rep saying he would call me back in a day or so with a resolution ?

 

It was suggested that maybe I would need to get the sender to return to Metro to find out the problem - erm, no way am I going to tell my grand daughter that a gift she has given me has caused so much hassle !!

 

So, in the event that I do not receive a satisfactory resolution within say 24-48 hours - what are my options ?


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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if remember rightly

one I got a few years back from tesco took 3 days to show up on my balance.


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the card is auto activate upon sale too


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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UPDATE

 

I am pleased to be able to report back and confirm that the Rep did resolve my 'problem' and has applied the Gift Card value to my account. Thank you Amazon.

 

 

On responding to the Feedback request, I was able to confirm that the problem was resolved - although it could have done with not having taken so long which was very frustrating.

 

 

It was with some serious reservations that I helped OH apply his Gift Cards to his account this morning - thankfully all went well :)


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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the card is auto activate upon sale too

 

 

This was what I couldn't understand dx - Grand daughter had provided the sales receipt which clearly states that the card was activated successfully - all that needed to happen - as far as I am aware - is that when I put the Amazon code in - they married up and hey presto !

 

 

The GC was purchased on the 15th December, so plenty of time for the computers to talk to one another I would have thought! I doubt I will ever know for sure what actually went wrong with this particular card.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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