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Santander account closure

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Today,

3 days before Christmas I learned that Santander had closed my account without warning.

 

 

On the phone they said they are sending me a cheque with the account balance

- that is my Christmas spending money for the family.

 

 

I asked them what good is a cheque when I now don't have an account

- open an account elsewhere was the reply

- they know that will take 2-4 weeks and probably longer at this time of year.

 

 

If they were decent they would give you a warning and allow you to collect your money as cash from the branch

- not send a cheque which they know very well will take weeks for you to access.

 

 

They have my email and phone number surely they could have advised in advance

- what if I had been in a restaurant at the time they cancelled and I could not then pay the bill or worse still been abroad with a hotel bill to pay!!!

 

 

Been with them for over 25 years and have never had a complaint from them about my account - it was in credit - :mad2::mad2::mad2:

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have you had any unusually larger transfers in or out

they might be implementing money laundering rules??


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