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    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
    • Well reading the bullet points is essential. If you think that the bullet points are a correct account of what happened and you are prepared to stand by this account and even eventually sign a statement of truth – in the event that this goes to court – then it is worth going forward. If you think that this is not a correct account then probably we have to stop. If you have received documents from the van driver's insurance then it may be correct not to respond to them at the moment – but we would like to know what those documents are. I'm amazed that your own insurers haven't sent you any formal documents. As I've already said, send them the SAR straightaway. Also I think that separately you should phone them tomorrow and ask them what's going on and tell them that you want documents relating to their finding that you should be held liable for the accident. See what they say about this. They may say that they are not prepared to disclose documents to you. Once again, I've already suggested elsewhere that you should read our customer services guide and implement the advice there. This is essential. My prediction is that if you want to deal with this then you will have to sue the van driver in the County Court for negligent driving. This will be a small claim and so the outlay to you would be relatively minor and you would not have to pay the other side's costs in the event that you lost. I would expect that your outlay would be only about £200. If you won then that would change everything in terms of getting compensation for your car and also in respect of the cost of repairs for the damage vehicles. Also, it would assist on your other thread in dealing with the extortionate price that you been required to pay for the car – which I think we've already indicated is a complete scam. I think you had better start learning not to trust anyone. You can trust us – but you have to make your own judgement on that score – that there is certainly no one else that you can trust in this. Would you eventually be prepared to take a small claim in the County Court? If you have no experience of this then talk to 1 or two people but also read up on this website about the steps involved taking a small claim in the County Court. It's straightforward but you need to know the steps in advance. You will not need a lawyer – but if you did decide to get a lawyer then it will be very expensive and you won't get the money back even if you win.
    • Iv only just seen that the van driver is claiming a witnesses, i didn't know this other than from 10 minutes ago.    I haven't received any documents from my own insurance , the document i received was from admirel - the van drivers insurance.   Yes i have the name and address of the van driver.   There was still ice on the road yes.    I will carefully read through your bulletpoints and comment afterwards.     
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      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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just been banned from all Tesco stores for life


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Hi, I have just been banned from all Tesco stores for life and had my key fob taken off of me.

 

I was using the click and scan device and had not realised an item had not scanned. The security guard stopped me as i was leaving the store (in a panic as I thought my phone was sitting in the centre console of my car).

 

I was taken through to the back room and had my photo taken (without me knowing), had my driving license copied and my key fob removed from my possession.

 

The lady said she was about to finish her shift and she didn't really want to call the police. I explained that I had not realised it hadn't scanned.

 

The outcome was that she told me I was banned and that I would receive a Civil recovery fine.

 

My questions are

1) how much would the fine be and do I have to pay it?

2) what happens if I don't pay it?

3) how would they stop me from visiting other stores? do they get in touch with all my local ones?

4) really silly but due to having saved all my vouchers for years will I know lose them as I no longer have a key fob?

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Hello and welcome to CAG.

 

Others who know more than me will answer your questions about the ban, but I can answer questions 1 and 2.

 

It isn't a fine, only the police or a court can impose that and you say the police weren't called. It's unlikely they will get involved now. No, you don't have to pay it, think of it as a speculative invoice.

 

If you don't pay, they will probably write a few scary but meaningless letters to you. When/if they do, you come back and tell us and we explain to you why you don't need to do anything.

 

You made an honest mistake from what you say, don't beat yourself up over this.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hi and welcome to CAG.

 

How much was the item that didn't scan? Did you pay for the rest of your shopping? I find it rather disturbing that security guard would ban you over one item.

 

I suggest a formal complaint to the Head Office demanding an apology for the behaviour of their wannabe copper.

 

As for the 'fine'. There won't be one. You will get a speculative invoice from a company called RLP. You do not need to pay them anything-ever!

They will try and persuade you that they have a right to your hard earned. Only Tesco can and they don't bother so no comeback.

 

They don't go away easily so expect quite a few letters and then a few more from a debt collector who have even less power than RLP (that would be none!)

 

Even if a ban stayed, after a few months, they won't even recognise you and even if they did, all they can do is demand you leave.

Keep a hold of the vouchers for now and see what transpires.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Lucky you! You can use Asda, Sainsburys, etc now. As HB tells you, a bunch of chancers will now attempt to extract money from you. DO NOT PAY!

Nothing will happen if you don't pay. Your photo is not gonna be on a wall in every Tesco store and why would you wantto go back? They have loads of better competitors imo.

 

Silverfox beat me to it.

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Has your key fob been returned ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Dont forget to complain about your licence being copied.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Lucky you! You can use Asda, Sainsburys, etc now. As HB tells you, a bunch of chancers will now attempt to extract money from you. DO NOT PAY!

Nothing will happen if you don't pay. Your photo is not gonna be on a wall in every Tesco store and why would you wantto go back? They have loads of better competitors imo.

 

Silverfox beat me to it.

 

I only want to go back there cos I drive through the car park 3 times a week and it's an easy store for me to do my shopping.

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No, they kept the key fob and told me it would be cancelled as I was no longer welcome to shop in their store.

 

 

Ah so this is something to do with the check out in the store and not your car key ? Apologies, misunderstood.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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probably clubcard keyfob thingy

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Its prob an over zealous guard looking to push up his stats. Theyre not tesco employees so even if they do things wrong, theyll just be moved to another place. Thats why they have no real ethics, or at least a lot of them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Banned from all Tescos for one error with the self-scan? That seems either heavy-handed or not quite right. Never had any issues with them before?

 

Having used self checkouts (not the hand held scanner) it is very easy to miss an item.

 

Its prob an over zealous guard looking to push up his stats. Theyre not tesco employees so even if they do things wrong, theyll just be moved to another place. Thats why they have no real ethics, or at least a lot of them.

 

That is the reason I said to complain. Tesco offer the Clubcard points and now that they have removed the fob, the OP won't be able to use it and I suspect that the vouchers will have been cancelled too.

How many times do we see cashiers swiping the same item through the scanner because the bar code didn't read properly.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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When we have missed an item and placed it on the "packing" shelf, the screen has come up advising us that the item had not been scanned due to the weight difference. You cannot proceed until you have rescanned the item?

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  • 3 weeks later...

theres not really any issue

its just trouble making.

 

 

if you have an issue of your own..

better to start a new thread please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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