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    • Anglian Water (although others may be culpable). Some time ago users of this forum complained about the level or proportionality of standing charges on fuel bills.  The feeling was that 25% standing charge would be acceptable against the unit cost.  Anglian Water in Essex, responsible for sewage removal,  charge around 80% of a bill for this, my last account was £10 unit cost against a £44 standing charge.  Anglian claim that this is due to infrastructure issues and that my area is sparsley occupied.  Southend on Sea has 160,000 residents, hardly sparse, and infrastructure issues are their problem, not mine.  Anglian is also responsible, according to Environment Agency, of contaminating sea water in my locale. If there is no legislation regarding the proportion of standing charge to unit cost, there certainly should be !  Any advice ? (There is a wider issue of charging through third parties that could be taken up seperately.)
    • So - I continue to not pay any more?  Until they respond with the info I have asked for?
    • Hello and welcome to CAG. I'll move your thread to the Residential and lettings forum and leave you a link to follow from the Welcome forum.   I'm sorry to hear about your neighbour problems, people should be along to advise later.   Best, HB
    • Your only hope is asking for discretion on the grounds of well you didn't realise you had to pay online you expected a toll booth, you didn't see any sign of any penalty charge amount and basically it's your first time using this toll bridge and you were unaware of the process,.   In the past, for 1st time offence, Merseyflow have responded rejecting the appael but on this one occasion have reduced the penalty to the toll fee.   You might be lucky.
    • Yes, Manxman has put you on the right track.   You need to perform a Statutory Declaration (to declare, on oath, that you knew nothing of the court proceedings against you). You must do this within 21 days of learning about your conviction. You can either do so at a Magistrates' Court for which you will need to make an appointment. They may not be able to fit you in within 21 days but so long as you explain to the court that it was the earliest date available they will accept your declaration. Alternatively you can make the declaration before a solicitor. They may charge you a small fee (£5 - £10).   Once this is done the conviction you have (for failing to provide driver's details) is set aside. The prosecution will almost certainly start proceedings again and in many areas they are now doing so immediately following your statutory declaration. Ideally it would be best if you could see the prosecutor before the court sits (ask when you check in at reception) and offer to plead guilty to the speeding charge provided the FtP charge is dropped. It is a common deal which is usually readily accepted. Under no circumstances should you plead guilty to either offence until you have had the chance to discuss this deal. If the deal is refused you should maintain Not Guilty pleas to both charges. They cannot convict you of speeding (they have no evidence you were driving) and the trial for FtP will be held at a later date. You can then consider your position for that offence.   If they do accept your offer to plead guilty to speeding you might try asking if you can be sentenced at the Fixed Penalty level (£100 and three points) provided the speed is low enough (let me know the speed/limit and I will tell you if it qualifies).. Magistrates have guidance enabling them to do this which says this:   Where a penalty notice could not be offered or taken up for reasons unconnected with the offence itself, such as administrative difficulties outside the control of the offender, the starting point should be a fine equivalent to the amount of the penalty and no order of costs should be imposed. The offender should not be disadvantaged by the unavailability of the penalty notice in these circumstances.   But first things first - make arrangements to do the Stat Dec.
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    • My personal experiences of Future Comms 
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
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      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies

Using a Sky+ box without a subscription

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The 'Variety' sub I pay Sky to use the Sky+ box for their satellite signal has gone through another price increase and is now near enough £30/month. To say the least, I've had enough of that and want to boot Sky out and switch to using their box with the Free-Sat service.


I gather it's possible to get bog standard reception, but there's a problem that you can't record or use catch-up.


So what's the solution? Get a new TV with the built in box perhaps? Just wonder if anyone else has been through the same loop.



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Firstly, have tried to cancel with Sky? They have a good retentions team who may offer a discount for you to stay.


You could buy a Freeview+ box that has an EPG and catch up services or there are satellite receivers that do the same. This is far cheaper than buying a new TV although there are some smart TV's out there where you just add a external hard drive or a USB stick for the recordings.

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The retentions team are comission based. They will do anything and everything to get you to stay, so persevere and thell drop it way down. They wont drop it too far as the sales rep on the phone will want you to stay. he wont want to give you all his comission in savings, so they start off with tiny amounts then increase them as they get desperate. Mainly because if you do actually cancel, they get a mark on their record for that day. Too many marks and they get pulled up about it.

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if you have an HDMI socket

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Thanks very much to y'all getting back about this - I haven't contacted Sky yet but should I decide to cut my losses completely at this point, I guess I may as well kiss goodbye to the Sky+ box now!


I have heard that cancellation threats will encourage Sky to offer an alternative sub of around £10.00-ish /month to continue using the box to record and access catch-up and which may .... just ..... be justifiable for a few more months until the existing telly packs up. That would at least save £250 pa on the existing deal! Otherwise, options like Amazon Prime and Fire TV also deserve exploring but which I'd overlooked before posting the thread.


When this current, rather old TV does pack up, the most obvious answer at that point would be to scrap the box anyway in favour of a replacement smart TV with built in Freestat receiver, also with the advantages of extra bells n'whistles and far superior picture quality. So I guess I may as well bite the bullet now to do that anyway!


Interesting thing is that Sky's quote to upgrade to the new Q box of around £50/month is exactly what led to me completely reassessing the value in the first place!



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How good is your internet?

Could you consider YouView (+/- NowTV if you are wedded to some of the sky channels or movies)?


A YouView box might be an option that allows you to use your existing TV until it is time to upgrade .....

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We dropped Sky when they refused to replace our faulty 6 year old Sky+ box even though we'd been with them for more than 10 years. We bought a FreeSat box (Humax) for less than Sky wanted for a new box and less than half the annual subscription costs. 2 years on I can't believe we kept paying them for so long, especially as the Humax box is actually 10x better than the Sky box.


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