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    • Hospital car parks are no place to employ sharks, at least in Wales Hospital parking is free, and PPCs verboten.
    • Update:   A couple of weeks further along, and the charge has now been cancelled. In that regard alone the outcome is acceptable.   In the interim ...  There have been additional demands from CPP/PE in the most glorious and laughable obfuscated prose/legalese I have pressured PALS I have chased past correspondence I have contacted other Execs I have involved my MP who has now acted I had primed the local newspaper who was planning a piece this week   However ...   - PALS didn't respond until I complained in person after almost 2 silent weeks; then promised to help and a couple of days after that advised that the Hosp had said thye had no authority over the Parking Co. I told them the hosp had told them wrong, explained why and pressed them to go back ... since when I have heard nothing despite chasing them. - UHCW Trust Estates & Facilities Dir. is yet to respond, though contact was *only* a week ago. - UHCW CEO/Chief Administrator has never acknowledged/replied-to any of my letters/chases. - UHCW CEO/Chief Admin reacted immediately to MP letter however by passing it and my correspondence to Estates and Facilities Dir to deal with, who in turn replied to MP with cancellation, who yesterday copied that to me for confirmation received this morning.   Passing thoughts ...   - People who could/should have been dealing with it for the injured party elected not to. - PALS has good intentions but is useless if they don't have a leaflet on it - will follow the Hosp line on everything else without questioning their words. - The Trust's Administration is not approach-friendly, in this instance stating "... car parking managed by a Private Finance Initiative Service Provider"  and that therefore  ".. Trust has no power ...  in the processes applied by CPP .." Oh, really?!  - Trust accepted CPP's word that the equip't was not faulty as claimed, not the rather more reliable word of a visitor having been put to considerable inconvenience at 5 a.m.and who went to some length with staff to deal with it instead of buggering off home. - CPP "have agreed (to cancel) as a gesture of good will." WHAT?! THEIR good will? THEY are willing to let MY failings pass and kindly make allowances? Couldn't be more self-delusionarily wrong!   Sadly, I can guarantee that what is actually important in all of this will not get any attention   - providing an alternative payment method for patients/visitors for when the equipment malfunctions ... at any time not just the wee-hours ...  and tell staff ...  and put notices up. - UHCW taking any notice of their culpability in CPP's unlawful breaching of GDPR in accessing keeper details now that it has been brought to their attention. Head In Sand.       All of this comes of course from pulling-up the drawbridge and deny, deny, deny. It is the knee-jerk response of almost all large organisations, but one for which there should be no place in a Hospital Trust that should strongly want to distance itself from uncaring attitudes and irresponsible practises.   Anyway ...   Anyone finding this because of a similar issue of their own, my strongest advice is to heed the advice given to you on this forum - it put me straight on to the right path and got rid of some nervous uncertainties which makes all the difference to peace of mind, something that CPP relies on to add pressure for those who aren't aware of what's what.   My thanks again to all who kindly helped.            
    • At the investigation yes, they are seeing if they can build a case.   Like the police interview you before deciding if you are going to be charged. Not everyone is charged as some people have done nothing wrong!   If you tell people what the investigation is about before they go in, a proportion will use that knowledge to prepare really good lies. That's why companies don't do it.   I would have a read up on the ACAS site of guidelines for both investigations and disciplinaries.    https://www.acas.org.uk/index.aspx?articleid=1874
    • So they've back-tracked on their original statement that his insurance has been voided. If it's not been voided and was in force at the time of the accident there is no role for MIB. MIB gets involved if a driver was uninsured at the time of the accident, but 1st Central are now telling you he was insured. In the response you have had from MIB that is what they say, he was not uninsured. Whoever it was who told you that the policy had been voided was, by the sound of it, telling you something that simply wasn't true.   I've never heard of 1st Central but from their website it's clear they are an insurance broker not the actual insurance company https://www.1stcentralinsurance.com/who-we-are  As a broker they are acting for their client, the driver, and have no duty to be impartial in considering whose fault it was.   So looks like you have no option now other than to start a small claims court action against the driver.
    • Pass all of these letters to mib when you start the claim. Eventually they will have to pay up.
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HELP! Hover - Candy group is charging me even the cooker was under manufactures warranty

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Hi there,

I have a problem with Hoover candy group and I don't know what to do


. I bought a cooker/hob for my mother and within months it broke down.

I called the engineer who came and said this hob is useless I will tell the company to sent a replacement.

We waited and nothing came.


When I called them they said the engineer has ordered a part when he told us you will get a replacement.


We had to wait a month for the part(no cooker-no apologies).

It was fixed after a month but the heat was really low.


It broke down again nearly at the end of the year.

The engineer came again(the same person) and after 5 minutes decided to leave and say the hob if fine.


Now I keep receiving invoices from Hover Candy group of the amount of £64.50 for the call out even though the hob was still under manufactures warranty but the engineer is pretending the hob was fine and he was called for no reason and for that he is charging us the amount.


I keep calling them to say that you need to come and inspect the hob as one of the plates is still not working and the rest are producing very low heat that you need at least two hours to make some pasta.


I am at my end wits and i don't know what to do.

Is there any suggestions?

Anybody had the same issue?


what do i do as i am not going to pay.

Thank you in advance for taking the time to read my complaint.

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Our head office


Hoover Headquarters

Hoover's registered office is located at:


Hoover Ltd


Merthyr Tydfil

Mid Glamorgan

CF48 4TU

Tel: 01685 721222


Registration No: 2521528

VAT No: 482249727


Service, Support & Spares


Service, Support & Spares

You can book a repair, find product and maintenance advice, or buy spare parts through our Hoover After Sales Service website.


To book a repair by phone, call 03444 995599. Lines are open Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm and Sunday 10am to 4pm.


To order genuine Hoover spare parts and accessories by phone, call 03443 712758. Lines are open Monday to Friday, 8.30am to 5pm.


Alternatively, email us at spares.enquiry@hoovercandy.com.


If you would like to return a spare order, see our Spares Returns and Refunds page.


formal complaint to them


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Firstly, please will you not post in a solid block of text. Please use punctuation and spacing so that the poster appears in a way that makes it easy to read so that the people who would like to help you don't have their work cut out.


You don't tell us who supplied the cooker. They are responsible. Who was it?


Secondly, what date did you buy it – and can tell us about the dates – roughly – of the various problems and callouts.

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. My apologies for the previous post but I was strapped for time therefore wrote fast. I bought the hob from ‘thewrightbuyltd’ company on 25/09/2015 over the internet and that came with 1 year manufactures warranty. I am not sure when exactly, but after couple of months some of the hob plates stopped working, and the rest of the plates were not releasing enough heat. The engineer was called from the candy/hoover group. First he said it is not repairable so he will order a replacement, when in fact he went back to the company and had a change of heart so ordered a part. We had to wait a month for the part (i had to call couple of times to chase it up). After a month the same engineer came and repaired the hobs, however the heating was still slow. Then just before the warranty was about to expire it broke down again with one of the hobs not working and the rest was supplying very low heat. I asked them to come and look again as it was very difficult to cook a meal (took very long- nearly 2 hours to boil pasta) The same engineer came and after 5 minutes he decided that the hobs were fine even though I insisted they were not (communicated with him over the phone). After some time a bill for £ 65 landed on the door, and despite me calling and explaining that the hobs are not working and the repair was done within the warranty they insist that I have to pay the bill as according to the engineer I called them for no reason. So I bought this for less than £100 and I have to pay £65. I have no idea what to do. I was told a manager was going to call but no one called so far. Thank you

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