Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

HELP! Hover - Candy group is charging me even the cooker was under manufactures warranty

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2724 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi there,

I have a problem with Hoover candy group and I don't know what to do


. I bought a cooker/hob for my mother and within months it broke down.

I called the engineer who came and said this hob is useless I will tell the company to sent a replacement.

We waited and nothing came.


When I called them they said the engineer has ordered a part when he told us you will get a replacement.


We had to wait a month for the part(no cooker-no apologies).

It was fixed after a month but the heat was really low.


It broke down again nearly at the end of the year.

The engineer came again(the same person) and after 5 minutes decided to leave and say the hob if fine.


Now I keep receiving invoices from Hover Candy group of the amount of £64.50 for the call out even though the hob was still under manufactures warranty but the engineer is pretending the hob was fine and he was called for no reason and for that he is charging us the amount.


I keep calling them to say that you need to come and inspect the hob as one of the plates is still not working and the rest are producing very low heat that you need at least two hours to make some pasta.


I am at my end wits and i don't know what to do.

Is there any suggestions?

Anybody had the same issue?


what do i do as i am not going to pay.

Thank you in advance for taking the time to read my complaint.

Link to post
Share on other sites

Our head office


Hoover Headquarters

Hoover's registered office is located at:


Hoover Ltd


Merthyr Tydfil

Mid Glamorgan

CF48 4TU

Tel: 01685 721222


Registration No: 2521528

VAT No: 482249727


Service, Support & Spares


Service, Support & Spares

You can book a repair, find product and maintenance advice, or buy spare parts through our Hoover After Sales Service website.


To book a repair by phone, call 03444 995599. Lines are open Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm and Sunday 10am to 4pm.


To order genuine Hoover spare parts and accessories by phone, call 03443 712758. Lines are open Monday to Friday, 8.30am to 5pm.


Alternatively, email us at spares.enquiry@hoovercandy.com.


If you would like to return a spare order, see our Spares Returns and Refunds page.


formal complaint to them

Link to post
Share on other sites

Firstly, please will you not post in a solid block of text. Please use punctuation and spacing so that the poster appears in a way that makes it easy to read so that the people who would like to help you don't have their work cut out.


You don't tell us who supplied the cooker. They are responsible. Who was it?


Secondly, what date did you buy it – and can tell us about the dates – roughly – of the various problems and callouts.

Link to post
Share on other sites

  • 3 weeks later...

. My apologies for the previous post but I was strapped for time therefore wrote fast. I bought the hob from ‘thewrightbuyltd’ company on 25/09/2015 over the internet and that came with 1 year manufactures warranty. I am not sure when exactly, but after couple of months some of the hob plates stopped working, and the rest of the plates were not releasing enough heat. The engineer was called from the candy/hoover group. First he said it is not repairable so he will order a replacement, when in fact he went back to the company and had a change of heart so ordered a part. We had to wait a month for the part (i had to call couple of times to chase it up). After a month the same engineer came and repaired the hobs, however the heating was still slow. Then just before the warranty was about to expire it broke down again with one of the hobs not working and the rest was supplying very low heat. I asked them to come and look again as it was very difficult to cook a meal (took very long- nearly 2 hours to boil pasta) The same engineer came and after 5 minutes he decided that the hobs were fine even though I insisted they were not (communicated with him over the phone). After some time a bill for £ 65 landed on the door, and despite me calling and explaining that the hobs are not working and the repair was done within the warranty they insist that I have to pay the bill as according to the engineer I called them for no reason. So I bought this for less than £100 and I have to pay £65. I have no idea what to do. I was told a manager was going to call but no one called so far. Thank you

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...