Jump to content
  • Tweets

  • Posts

    • The problem is that each time you have given them notice, you have then continued which effectively nullifies the notice. I agree that you have given them enough notice – but each time the notice is effectively cancelled because you continue not standing by your word. I hope you can start to see that when you state a position and then you move the position, you simply lose credibility and effectively you have to begin again. You need to put everything beyond doubt and so you should send the letter which I've suggested.  If you have some partner or someone who was also getting involved then I think that you had better make sure that you are communicating well with each other and that it is agreed that somebody is taking the lead. Otherwise, the left hand will not know what the right hand is doing and it will only be when you find yourself in court and defending a claim for an administrative fee or a council contract that it then comes back to bite you in the bum – both of your bums.. You must give notice in order to protect your position. Very sorry, but the letter which was sent was reckless. Send a letter which I have suggested giving seven days notice and a 14 day backstop for completing the work. Of course there was always one danger and that is that you could give notice, they then start the work within the notice period – and then it starts to dawdle along and take too long. However, giving them 14 day backstop to actually have the work completed should protect your position. Send the letter now. Also calculate if you are within 120 days of the date that you made the payment on your debit card – and if you did then begin a chargeback with your bank. If it's longer than 120 days then you will be able to do the chargeback and then maybe the best thing to do is to write it off – unless they decide to see you and in that case you can make a counterclaim.     This is all very well, but once again you state a position and then you don't follow it through. How can anyone take you seriously?
    • Lookinforinfo, these are two separate letters for two separate tickets, one 07.02.19 and one 03.08.19.   karel, I've added the post code to the thread title to identify the car park better.  It would be helpful if you could edit the sticky, you don't know when the NTKs arrived as you never received them.   The good news is that these debt collectors have no power so you can sit back, relax and ignore their drivel.   In the long term though you might want to consider sending a SAR to Horizon to find out what they originally sent and maybe work out why you never received it.
    • Just in addition, in the beginning we made it very clear we didn't want the work carried out during Autumn and winter, we have a young child at home and are not prepared to put his health at risk.. Also as we had said, to go beyond the specified dates is not feasible as one of the builders has already returned home and the other one has already stayed longer than planned so to start it now wouldn't be an option.
    • it's not a violation, it's a speculative invoice for breaking some imaginary contract the driver made with ECP by driving onto the land.   Enterprise are breaking contract law by charging you £35 as they did not enter into the contract the £35 is a penalty admin and as such is unlawful .   pers i'd go do a chargeback to your bank. they have no legal right to charge anything. all they are required to do is inform the PPC of the ID of tthe driver...you that does not cost £35!! more like 50p    
    • In connection to the following ?    
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Cooker problems from AO **Resolved** (more problems)!!!


Please note that this topic has not had any new posts for the last 1332 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello. Could someone advise us please on the following problem?

 

We purchased an electric cooker from AO in April and only use it once a day. Today it started giving off an acrid electrical burning smell so we had to turn it off and disconnect it.

 

AO tried to pass the buck to the manufacturer when we initially contacted them but my wife argued the point that they are respnosible as they sold us the product.

 

What are their legal obligations on this and what rights do we have?

 

Any help would be fantastic.

 

Thnk you

 

TheLion.

Link to post
Share on other sites

AO are ultimately responsible for this correct.

 

It has nothing to do with you and the manufacturer, your complaint is between AO and yourselves.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Pardon my ignorance but who are AO?

 

Anyway, the cooker has to be fit for its purpose and it sounds if it's not. The supplier of the cooker is responsible although it is often the practice for sellers to have some kind of arrangement with manufacturers so that the customer is encouraged to go directly to the manufacturer. However, this is a local arrangement and is not binding on customers.

 

What kind of cooker is it – meaning make model et cetera. Have you looked around the Internet to see if similar problems have occurred with this model?

 

Anything like this is potentially dangerous and so I would tell AO that they are absolutely responsible and that you want something done immediately – before Christmas or else you will report it to Trading Standards. From the sounds of it, I think that there is a risk that you may have no cooking apparatus over Christmas.

 

At the same time, (so that you get as many irons in the far as possible) I would also contact the manufacturer and complain to them. What you want is an urgent call out for somebody to come along and check it and to make sure it is okay or else to identify the fault and repair it. Both the supplier and the manufacturer are able to do this if they are prepared to show a bit of goodwill. Whether or not there is goodwill forthcoming at this particular Season, is another big question.

 

When you speak to people, you should record your calls. Read our customer services guide.

 

Please let us have the information that I have asked for above and also come back here after you have contacted both the supplier and the manufacturer on Monday and told us what they say.

Link to post
Share on other sites
 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

Quick update.

 

After a heated discussion on Monday, a manager at Ao has agreed to send an engineer to have a look at the cooker on Wednesday. If the cooker cannot be repaired there and then, they have agreed to send out a next day delivery replacement.

 

Not heard anything about what time the engineer is coming out yet. Hopefully it all works out.

Link to post
Share on other sites
If the cooker cannot be repaired there and then, they have agreed to send out a next day delivery replacement.

 

 

Sounds good, let us know how you get on.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

Update:

 

The Cooker has now been repaired. Following the engineer visit on Wednesday, during which he could not repair the cooker there and then, AO decided that they would rather send out a new part than replace the cooker.

 

This caused a lot of concern as the new part did not arrive until yesterday. Though thankfully it is now up and running for the festive season.

 

Thank you to everyone who replied to this thread. Have a great festive season and an even better New Year.

 

Regards

 

TheLion.

Link to post
Share on other sites
Update:

 

The Cooker has now been repaired.

 

:thumb: Have a good Christmas.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites
  • 2 months later...

Had to post this up as I am absolutely fuming!!!

 

The oven on our repaired cooker went wrong again last Monday evening. I phoned AO and they tried to pass me off to New World again which I was not having. I stated that the last manager that my wife spoke to stated that if the cooker went wrong again they would replace it.

 

After numerous phone calls to AO I was informed on Wednesday that they would replace the cooker as New World wanted to repair it yet again!!! The guy I spoke to stated that the earliset that they could deliver was today and that we would have to get the cooker disconnected and then connect the new one.

 

Well we managed to get the cooker disconnected on Thursday evening as that was the ony day that the electrician was available to do it for us. Since then we have been living off microwave food and takeaways.

 

I decided to check the delivery status about thirty minutes ago and they have no record of any delivery for us for today!!! It looks like we have been completely mislead and now have to await a call back within the hour to see how they will resolve this farce!!!

 

AO are a complete and utter joke!!!

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...