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BT want over £600 to cancel something i've not activated

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Hi all,

 

I signed up with BT Broadband, phone and tele however I've since been offered a deal with Virgin that I think is better. My Bt was due to start on Monday however I didn't get the packages that day as I wasn't in. They are still at the post office.

 

However i phoned them today to cancel and they say as I'm out of the 14 day peace of mind period (which is shorter than the time it took for equipment to arrive) I can only cancel if i give them just short of seven hundred quid.

 

To confirm, I have never activated any service and even if i had then it would only be three days I'd been using it that i could make a decision on.

 

Is there anything i can do or am i stuck with it until next year now?

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Please could you link us to whatever their terms and conditions are regarding cancellation and also the so-called "peace of mind" package.

 

Also, have they complied with the information requirements here https://www.businesscompanion.info/en/quick-guides/off-premises-sales/consumer-contracts-off-premises-sales#Informationrequirements

 

In particular, have they supplied you with the cancellation form?


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I'm guessing this is most likely the 'cooling off period', which is usually 14 days, but the T&C's will outline these.

 

P.S. Virgin Bledia are as bad, if not worse, than BT.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Wouldn't the cooling off period start after delivery of the goods?

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Wouldn't the cooling off period start after delivery of the goods?

 

IMO Yes, but their T&C's may say otherwise.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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My daughter is in dispute with BT over a similar problem . Hers to do with over charging for metered internet .

With the help of the good people here , and CAB inline, it appears the cooling off period starts , not when the equipment is delivered , but when usage starts .

Read in this thread

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?465626-3-Days-faulty-internet-appaling-customer-service-%A3204-cancellation-charge-welcome-to-BT-broadband&p=4911783#post4911783

 

That is the nub of our dispute , which , at present is in the hands of OFCOM , and has been for nearly 6 months !

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IMO Yes, but their T&C's may say otherwise.

The T&Cs cannot over ride legislation like the CRA 2015.

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The T&Cs cannot over ride legislation like the CRA 2015.

 

Correct, but still need to know what the T&C's say.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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