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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Insurance settlement payment - significantly less than quotes insurance have told us to go to ombudsman


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So i'm having a bit of a dispute with our house insurance, long story short, my husband didn't close the shower screen properly and left the bathroom with shower running for a period of time, I walked into my kitchen to find it had all collected into a bubble and burst through a hole in the ceiling causing damage to the walls, floor and plaster.

 

Insurance told us we could claim through our escape of water and had to give them two itemized insurance quotes. We massively struggled to get these quotes with several traders not turning up or wanting to charge a fee to produce them, we asked if the insurance company could send out someone to quote and fix - they said no, we asked for a list of their preferred suppliers and was told they didn't have one. Eventually they told us they would send a loss adjuster out with a view to offer a cash settlement.

 

Whilst waiting for the loss adjuster we had another leak when using the shower and it became apparent that the bath was coming away from the wall when we were using it causing the seal to break and the water to escape down the side, this was confirmed when we got a plumber out through our boiler cover insurance. So we resealed the bath but again the bath would move so in order to prevent more damage whilst waiting for the loss adjuster we stopped using the shower and stuck to baths only. We're still having to do this months later.

 

The loss adjuster came, had no details of our claim as his system had crashed, he spent 5 minutes in the kitchen looking at the hole went into the bathroom, didn't ask us to remove the bath panel or look under the bath. He took some photos and left. We were then offered a settlement of just over £600 out of which a £250 escape of water excess was to be deducted. None of the works included in his scheduled involved fixing the issue with the bath. So we queried it. They've taken our query as a complaint and issued us with a final response claiming the loss adjuster took photos of the toilet which he claims was the root of the leak and we were negligent in fixing it hence as it must have been leaking a lengthy period as evidence by rust on the pipes (our pipes are all plastic so zero rust and 100% never been a leak) so they are refusing to pay out for any bathroom works.

 

We've subsequently had 3 different plumbers out to the house for quote all which have been in the region of around £1700 and all the works listed are the same, all state that no evidence of a leak to the toilet and that significant removal and refitting of the bathroom suite and wet-wall will be needed to remedy the bath issue and the joist which has been soaked along with the fixing of the ceiling and flooring. The insurance company won't entertain these quotes or letters of evidence nor will the entertain the photos i've taken myself of the damage in particular behind the toilet which clearly shows plastic pipes and no rust anywhere there or under the bath. They've refused to let us see the report written by the loss adjuster or the photos taken and refuse to comment on how he could accurately know the issue when he didn't even look under the bath. They wont enter into a dialogue with us and have told us as they issued their final response we have to take it to the ombudsman if im not happy.

 

Does anyone have any experience of this or words of advice on how to approach it with the ombudsman? what more evidence should I need or be gathering in order to support my complaint? I'm quite sure the insurance company are taking the **** in their offer but i've never had to make an insurance claim before so i'm not sure if this is normal or if i'm expecting too much?

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Which insurer?

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Your policy will cover you for the damage caused by the escaped water, it won't cover repairing / replacing the item that caused the damage eg if the bath was not correctly fitted / sealed.

 

If you're sealing the bath yourself or using a plumber, the correct way is to fill the bath with water and then apply the sealant, this means the sealant has enough movement in it to cover when the bath is full.

 

Ideally leave the sealant for at least 24 hours (With the bath full)

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Insurance would not cover the bath coming away from the wall. That is a maintenace issue. For Insurance to cover the bath coming away from the wall, you would need to point to an accident event and claim for accidental damage. The Insurers won't cover water damage over a long period due to the bath not being installed properly. I have a shower in a bath and there is a solid frame built underneath the bath, so it cannot move. I still have to maintain the sealant around the bath every year, as get in and out of the bath, with different water/weight levels does cause sealant to flex.

 

The loss adjuster appears to have made a mistake regarding the toilet pipes leaking.

 

From what you have said, your only valid claim is for the water leak when the shower screen was not closed properly.

 

Can't see a complaint to the FOS getting anywhere. It is simply gaining a settlement for the cost of work, for which you are actually covered.

We could do with some help from you.

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That's exactly how the bath has been sealed, the bath was installed in the bathroom in 2011 and the sealant has been renewed every year by the a plumber as myself and my partner are awful at DIY and there were no issued with the bath moving, leaking or sealant until the massive escape of water due to shower screen door not being closed properly. The last time the bath had been sealed was 8 months before the incident, we kept the invoice from the plumber for it, there isn't any reasonable explanation as to why it's moved after the bathroom flooded but its moved so much from one wall, the wall which the water was running down that when we removed the sealant I could easily get 2 fingers in the gap.

 

The bath has a wooden frame built around 3 sides of it, but apparently it isn't secured to the wall which only transpired after we had the leak and got a plumber out, they also didn't believe it had been a long standing leak as the floor boards under the bath are fine it's the bath frame at one end and joist which have been damaged by water

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I should add, it is possible we might have caused the bath to move when trying to get the panel off when it was flooded. We have a wooden panel which was screwed to the frame and we couldn't get the last screw off from the bottom due to the vanity unit being in the way so we were pushing and pulling and trying to lift the bath upwards to get the panel off, in the end we only succeeded in snapping off a chunk of the rim of the bath and couldn't get the panel off until we got a plumber in who move the sink/vanity unit

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Think you will struggle to evidence the bath movement is down to one water leak caused by a shower screen not being closed.

 

From what you have described, whoever fitted the bath did not do the job properly. My bath is secured by a sold wooden frame on all sides. It is solid and would not move, unless there was an accident involving someone of considerable weight. If the floorboards have not rotted, then that is not the issue. It is bath not properly supported.

 

Get a different plumbers opinion and see what they say,

We could do with some help from you.

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they will pay out for the water damage (ceiling etc) but not for any of the causes as these are maintenance issues. Alo loss adjusters will always find something such as a rusty rivet on a plastic boat being responsible for it sinking when hitting an iceberg. If you can find a rivet on a moulded plastic boat I will buy it off you for its rarity value but they will always put something down to mitigate their fee if nothing else.

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they will pay out for the water damage (ceiling etc) but not for any of the causes as these are maintenance issues. Alo loss adjusters will always find something such as a rusty rivet on a plastic boat being responsible for it sinking when hitting an iceberg. If you can find a rivet on a moulded plastic boat I will buy it off you for its rarity value but they will always put something down to mitigate their fee if nothing else.

 

Like this?

 

https://www.lawgazette.co.uk/law/supreme-court-allows-insurance-claim-even-though-it-involved-a-lie/5056725.article

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