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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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looking for some advice on the claims guys


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Hi there

I wonder if I could receive some advice about the claims guys ?

 

I have received 8 letters from rbs offering me around £5500 for mis sold ppi .

I used the claims guys to act on my behalf .

 

I called them after receiving so many letters asking me to fill them out and return them .

 

I was asked to answer each question to support my claims

after answering the same questions on four of the claims I got bored and said I do not have the time to continue and left it there,

 

the person said to me that I would need to answer all of the questions for each claim before they could proceed , said that I would call back which I never did.

 

now I have received 8 letters asking for payment for each offer I have had,

surely this is not allowed ?

 

How can they try and charge me for 8 different claims when I only answered questions on four ?

This amounts to well over 1500 !!!

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Hi all,

 

I had contacted the claims guys to act on my behalf and find out if I had any mis sold ppi with rbs and received numerous letters and calls asking me to fill out more info.

 

I called them and went through their questions for four of my previous loans and gave up as the questions were repetitive and I did not have time to go through them all.

 

Some weeks later I received 8 offer letters through the post from rbs offering me money and I also received some days later 8 invoices from the claims guys asking me for money for the work they did on these claims.

 

Now I only went through 4 with them and they are demanding payment for the rest.

 

What do you guys reckon my situation is ?

 

I was told I had to go through all 8 and none could be actioned without my answers to them all .

my claims are totalling £4500 and they are hounding me for around £1600 .

 

Where do I stand ?

Im so annoyed and confused. Should I pay them at all ???

 

Wish I never contacted them,they are the pits.

Edited by fkofilee
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I see you've read this thread and I must admit I agree

they can't charges fees etc for the 4 you didn't sign

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?471468-Can-we-avoid-paying-The-Claims-Guys-for-PPI-reclaim-fees

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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did you physically sign the other 4 ?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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