Jump to content
softandsquishy

Phone Recyclers - no money, no phone, no response

style="text-align:center;"> Please note that this topic has not had any new posts for the last 866 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

On 21st October 2016 I entered into a contract with PhoneRecyclers whereby they offered to pay me £80.00 for a fully functional Samsung Galaxy S4 i9505 LTE.

The device was posted to them on 25th October and I received an email from them on the 28th October claiming the phone was damaged and offering me £20.00.

 

This email went into my junk mail folder and I did not discover it until 7th November.

In their email they stated that my item had “LCD Bubbles” and “Dents all over the body” and offered me a reduced price of £20.

 

They also stated that if I was unhappy with the reduced offer to contact them immediately on the email address provided or call them on the number provided and they would cancel the order and send my item back to me.

(No mention of any fees for this). I disputed their evaluation on 7th November and requested that they cancelled my order and return my phone as per their instructions in the email they sent me.

 

They emailed me again on 9th November offering me a revised price of £26.00, which I also rejected, and instructed them to return my item to me again.

I got no response, so I emailed them on the 16th November asking for an update on my order, and again on the 17th November. They emailed me on the 18th November whereby they claimed they had tried to call me, but that they couldn’t get through. In this email they asked me to contact them on the number provided on their website to discuss my order.

 

I have tried repeatedly to call them on the number given, but this number continually tells me that all their advisers are busy and to email them, which I have also done repeatedly.

I emailed them on the 18th November stating that I had had no missed calls or voicemails and once again instructing them to cancel my order immediately and return my item to me.

 

They have emailed me again today asking me for a valid contact number so that you will try to contact me during working hours.

They have now been in possession of my Samsung Galaxy S4 i9505 LTE since the 28th October 2016 and I now believe it is their intention to defraud me of its full worth by claiming that the screen was damaged. I have now asked them on four separate occasions to return my item and given them reasonable opportunity to do so.

 

They have ignored these requests. I emailed them last on 22/11/16 giving them 14 days to either pay the full amount or return my phone.

 

The 14 days are up today. No money has been paid, the phone has not been returned and they have not acknowledged my last email, let alone responded to it.

 

Has anyone successfully taken this company to court?

 

What steps should I take next?

 

Any help gratefully received.

Share this post


Link to post
Share on other sites

First of all, please don't post solid blocks of text. Please put in proper punctuation spacing so that it makes it easier for people to help you. Otherwise it simply discourages people who otherwise would be prepared to spend time reading your story and supporting you.

 

On this occasion I've edited it for you.

 

I'm afraid that you've probably been had

 

Have a look at this forum and read stories there and you will start to understand http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?416-Cash4phones-DeviceBuyer-and-other-mobiles-to-cash-companies


Share this post


Link to post
Share on other sites

Thanks for responding. Apologies for the poor presentation, there were breaks between paragraphs prior to hitting the submit button. I had already read a great number of posts on the link you gave me, which inspired me to add my own story to drum up other evidence specifically regarding the company calling themselves "Phone Recyclers". I have reported to Trading Standards in any case.

Share this post


Link to post
Share on other sites

We spent years reporting Cash4phones to Trading Standards and no one ever took any notice. We reported it to Action Fraud and they refuse to take any information from us because we want ourselves the victims – even though we were speaking on behalf of lots of victims.

 

Action fraud generally seems to do nothing other than maybe gather some statistics. Trading standards now seems to have close themselves off and be inaccessible to the public and they see themselves as some kind of cloak and dagger operation. In fact if you want to get a message through to action fraud then apparently you have to do it through Citizens Advice. So far as I know, in order to speak to Citizens Advice and log a complaint, you have to make an appointment to go and see them. This may be wrong – please correct me.

 

In the end, it looked as if some action might just be about to have been taken in respect of Cash4phones when they went into liquidation. We know that there were at least £200,000 worth of debts. We know that there were also several thousands of unclaimed telephones which were then sold off by the administrator for a very cheap price and I believe that they went to somebody who is based in Cyprus. The people who are running the cash four phones [problem] were Cypriots.

 

Go figure.


Share this post


Link to post
Share on other sites

Funnily, Citizens Advice just got back to me about another case I reported to do with secondary ticketing (I am having no luck online at the moment whatsoever). I will email them and see what the outcome is. Am not hopeful, but am not prepared to roll over and accept defeat yet. Thank-you for the info, it is appreciated.

Share this post


Link to post
Share on other sites

What you could usefully do, if you have the time, is to trawl around the Internet and give them a one star review and let people know about what is going on. I'm sure that you're not the only victim – and I'm sure you won't be the last.


Share this post


Link to post
Share on other sites

By the way, the MO is exactly the same as Cash4phones. I expect that they are the same people or some of the same people.


Share this post


Link to post
Share on other sites

Im afraid BankFodder has given you the best information, it's a bitter pill but you appear to have been had.

 

I recommend ebay, gumtree et al in future, sorry! :(

Share this post


Link to post
Share on other sites

Inclined to agree......the one star review has already been given. It is a bitter pill, but a drop in the ocean compared to what some have lost. Thanks for your time.

Share this post


Link to post
Share on other sites

If it was me, I would at least contact the mobile company you got it from and insist that they block the phone, Just in case they try to sell it on

Share this post


Link to post
Share on other sites

Thanks for advice. It's the least I can do to stop the crooks getting any financial gain.

Share this post


Link to post
Share on other sites

IMEI blocking won't stop the phone being sold on, nor used in a country that doesn't check the IMEI database (formerly known as the CEIR / CEI Register) .......

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?




  • Tweets

  • Posts

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 57 replies
×
×
  • Create New...