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Gary44

GB energy customer, broken electricity meter

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Hi Guys,

 

I'm was a customer of GB energy, and after finding out they're I bust followed the advice to take a meter readings.

 

However when I went to get the electric readings I found that my meter doesn't display the numbers and is faulty. GB energy will not respond and Ofgem keeps cutting me off when I try to phone them.

 

Any advice please?

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so who is your supplier then? now?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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No one, we don't know who is supplying our energy. Ofgem maybe??

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ofgem are the energy ombudsman not a supplier


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi Guys,

 

I'm was a customer of GB energy, and after finding out they're I bust followed the advice to take a meter readings.

 

However when I went to get the electric readings I found that my meter doesn't display the numbers and is faulty. GB energy will not respond and Ofgem keeps cutting me off when I try to phone them.

 

Any advice please?

 

Does your meter have an electronic digital display, rather than dials ?

 

If you could photo the meter and post it up on CAG there are a few people who might know more about this type of meter.

 

I would suggest that you write to GB Energy to register the fact that you have discovered today that the meter is faulty and get proof of posting. Your letter should be passed onto whoever is going to do the admin for this company. At some point OFGEN will sort out a new supplier and you don't want a new supplier suggesting it was tampered with.

  • Confused 1

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sounds like digital if its not displaying any numbers. a dial meter will always have a number reading on it.


IMO

:-):rant:

 

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Does your meter have an electronic digital display, rather than dials ?

 

If you could photo the meter and post it up on CAG there are a few people who might know more about this type of meter.

 

I would suggest that you write to GB Energy to register the fact that you have discovered today that the meter is faulty and get proof of posting. Your letter should be passed onto whoever is going to do the admin for this company. At some point OFGEN will sort out a new supplier and you don't want a new supplier suggesting it was tampered with.

 

Thank you this is the best advice I've received. I finally got through to OFgem who passed me on to CAB who basically said do nothing and hope the new supplier will be sympathetic.

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so, is it digital or dial!


IMO

:-):rant:

 

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The other thought i have on this.

 

Get some quotes based on your typical usage and phone the company you want to use. Advise them that you are with GB Energy currently and on checking your meter, you think there may be a fault with it. Ask them whether they can get someone to check the meter, so you are starting off on the correct basis. They might be able to do this in the circumstances.

 

The risk is that if you leave it for a new supplier to be arranged by OFGEN, you will get involved in sorting out the meter with a new supplier in a few months, rather than seeing if you can get it fixed as early as possible. It could get messy with estimates being made of usage not charged for and you being sent a bill based on an estimated usage.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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It's just been announced by Ofgen that Coop are taking over GB's customers.

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brill

they are quite good too

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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It's possible that the meter is still recording usage but just not displaying the numbers. Whatever the problem, as long as you've done your part in making all parties aware (keep a record of what you've done), the worst that can happen is that you are asked to pay a best estimate of the usage for a period (but you should not accept the supplier's first estimate if it seems too much). Don't throw any old bills away as these can help you to make a sensible estimate if this becomes necessary.

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photograph the front of the meter and post it up, someone will be able to advise you waht to do next.

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Guest Mrs Hobbit

Redundant posting. I hope this problem was resolved.

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